Matrix Issue: Map pins not clickable – Resolved

Apr 1, 2021 | Matrix | 0 comments

Some members have reported an issue with the “hover view” not appearing when they click the map pins in Matrix. Corelogic has advised that the cause of this is the browser’s zoom level being set to something other that 100%. Here is how you reset your browser’s zoom level to 100 per cent:

Windows: Press CTRL + 0

Apple/Mac: Use Command + 0 to reset your browser’s zoom to 100 per cent

Please contact the MLS® Help Desk with any questions at 905.667.4650 or e-mail support@rahb.ca.

RAHB Signs ITSO’s Statement on Information Solidarity

Mar 29, 2021 | Matrix | 0 comments

On Monday, March 29, RAHB became a signatory to the ITSO (Information Technology Systems Ontario) Statement on Information Solidarity.

ITSO is comprised of 21 member associations and six other boards have integrated access, including RAHB.

To read the full Statement, please click the button below.

Full Statement

Updates to Virtual Tour Fields in Input / Matrix

Mar 26, 2021 | Matrix | 2 comments

Currently in Input in Matrix, there are two available fields to post a Virtual Tour. One is for Virtual Tours that are “Branded” and a second for those that are “Non-Branded” as shown below:

Some members are placing “Branded” virtual tours in the “Non-branded” fields, as this was the Virtual Tour field which is identified in Input, as being the field that would be sent to CREA so your Virtual Tour was visible on REALTOR.ca.

It has recently been brought to RAHB’s attention that having “Branded” Virtual Tour URL that appears on the ITSO system that is meant for a “Non-Branded” Virtual Tour is a violation of the ORTIS MLS® Rules as follows:

2.06 The following are the rules regarding multi-media URL’s:

(b)        All multi-media URL’s must be limited to their respective fields and shall comply with the CREA MLS® Technology Council’s multi-media Policy.

Therefore, on Wednesday, April 7, 2021, a new field will be added in Input, called “Preferred Virtual Tour”.

This new field will determine which Virtual Tour URL will be sent to CREA to appear on REALTOR.ca. If you have a “Non-Branded” Virtual Tour, place the URL in the VT (Non-Branded) field. If you have a “Branded” Virtual Tour, place the URL in the (Branded) field. If you have both, you can place both URL’s in both of the VT fields.

Once you have completed this step, go to the new “Preferred Virtual Tour” field and indicate in the drop down list, which Virtual Tour you wish to be sent to CREA and appear on REALTOR.ca.

Please contact the MLS® Help Desk with any questions at 905.667.4650 or e-mail support@rahb.ca.

Live stream open house – Data load changes

Mar 8, 2021 | Matrix | 0 comments

Through feedback and internal analysis, CREA has identified a high percentage Live Stream Open Houses that are published to REALTOR.ca, are a duplication of 3D tours or pre-recorded material already being submitted as ‘Multimedia’ on the site. This creates a poor consumer experience on REALTOR.ca. 

CREA is taking several measures to combat this: 

1. Rejecting non-Live Stream URLs; 
2. Working in concert with MLS® System providers to give members more Multimedia publication opportunities; and  
3. Communicating to members the differences between Live Stream and Virtual content. 

Effective March 11, 2021, CREA will start validating URLs submitted through Board Load to REALTOR.ca and reject those URLs incorrectly submitted.  

The following URLs will be whitelisted for entry as a Live Stream. Any others will be rejected. 

The asterisk indicates a wildcard value, and we’re accepting anything in that space, so, for  example, *.zoom.us means that we would accept http://crea.zoom.us 

Youtube
*.youtube.com
*.youtu.be 

Facebook
*.facebook.com/events/*
*.facebook.com/*/live/
*.facebook.com/*/events
*.facebook.com/*/videos/<numbers>

Instagram
*.instagram.com/*/live
*.instagram.com/tv/*

Zoom
*.zoom.us/* 

Teams
teams.microsoft.com/*

Misc
pscp.tv/*
twitch.tv/*
younow.com/*
livestream.com/*
meet.google.com/* join.skype.com

CREA understands that YouTube URLs are a large source of pre-recorded material vs live events, and whitelisting YouTube does not entirely solve the issue at hand. This is a temporary whitelisting as they are actively working with MLS® System software vendors, like CoreLogic, to offer multiple URL fields for Multimedia links. With this change, members could, for example, add a 3D Virtual Tour and a YouTube video to the same listing. CREA is working towards this functionality later this year. 

Please note the difference between virtual tours and live stream open houses;

Virtual tour: a pre-recorded or pre-existing, static digital exposure of a property. This includes pre-recorded video tours, 360-degree panoramic images, 3D digital tours, an pre-recorded showings available for playback

Live stream open house: a real-time interactive digital open house at a scheduled time where an agent can communicate with potential buyers via a live video service

To learn more about entering a Virtual Live Stream Open house, please click here.