Keeping RAHB Members Informed

RAHB’s Latest Updates

Welcome New Members!

We extend a warm welcome to RAHB’s newest members who joined our association between January 29 – February 25, 2020!

Lori Dietrich
Apex Results Realty

Nikola Pijanovic
Century 21 Insight Realty Group

Joshua Boonstra
Chase Realty Inc.

Pooja Niranjan
Davenport Realty

Marten Leclerc
Heritage Realty Inc.

Wanda Balogh
Montana Collina
Vicki Eterno
Bronwyn Gent
Brady Richards
Keller Williams Complete Realty

Carolyn Cestnick
Gabriela Gonzales
Dustin Sidhu
Stephanie Sparks
Keller Williams Edge Realty

Martin Smith
One Percent Realty Ltd.

Alex Oakes
Vicki Singh
Sher Tyler
RE/MAX Escarpment Realty Inc.

Hassan Jamil
RE/MAX Escarpment Frank Realty

Jon Machado
RE/MAX Real Estate Centre Inc.

Jennifer Gula
Melisa Stewart
Right At Home Realty

Arsaln Lodhi
Hamza Mirza
Royal LePage Macro Realty

Grace Vandervelde
Royal LePage NRC Realty Inc.

Alla Tsvelyuk
Royal LePage Signature Realty Inc.

Andrea De Belley
Sutton Group About Town Realty Inc.

Austin Falk
Zoocasa Realty Inc.

TRESA Committee Amendments

On February 19, the Government of Ontario passed two amendments to Bill 145, the Trust in Real Estate Act (“TRESA”) at Committee that address two major concerns of REALTORS®: new regulations on advertising and reducing standard forms red tape.


New Regulations on Advertising, re: Salesperson and REALTOR®

First, OREA asked that the term “salesperson” in REBBA be replaced with the term that more accurately reflects the role that REALTORS® play when representing consumers during one of the most important financial decisions of their lives.

The Minister of Government and Consumer Services has committed to bringing forward a regulation to permit registrants to use the terms “REALTOR®” or “real estate agent” in their advertising to consumers. The Minister will amend this regulation to permit the use of REALTOR® or agent in addition to salesperson.


Reducing Standard Forms Red Tape

The second amendment clarifies that only specific forms enshrined in regulation may be approved by RECO. Every year, countless changes to Standard Forms are required to ensure that they accurately reflect the real estate landscape in the province. The Minister noted it is her preference that both OREA and RECO work together to strengthen buyer and seller representation agreements. This change will avoid additional red tape and ensure that necessary changes to OREA’s Standard Forms are made in a timely manner.

Please note that none of these changes have yet to be passed into law.


Next Steps:

The next steps for TRESA is a third reading back in the Legislature, final passage and proclamation. It is also important to note that most sections of the Act will require supporting regulations before they come into effect.

Burlington Mayor State of the City Address Recap

On January 30, RAHB attended and sponsored the Burlington Mayor’s State of the City Address, where RAHB President Kathy Della-Nebbia had the pleasure of introducing Mayor Meed Ward.

In Mayor Meed Ward’s address, she touched upon several topics: community pride, business activity, what has been done, and what is to come.

Business activity: Red Tape Red Carpet Task Force & Burlington One Brand Project

Red Tape Red Carpet Task Force

Mayor Meed Ward discussed how Burlington City Council has implemented the recommendations developed as part of the Mayor’s Red Tape Red Carpet Task Force initiatives. These were developed to help grow and retain business in Burlington, and attract new talent to the city. For more information on the Red Tape Red Carpet Task Force, please click the button below:

Burlington One Brand Project

Mayor Meed Ward also discussed that in the near future, Burlington City Council will be launching the Burlington One Brand Project that will help position Burlington to compete for investments, increase tourism and attract new businesses. For more information about the Burlington One Brand Project, please click the button below:

What has been done and what is to come?

Vision to Focus

Mayor Meed Ward discussed how Burlington City Council has broken down the 25-year Strategic Plan into key goals and strategic actions that can be accomplished within the council’s four-year term. For more information on Vision to Focus, please click the button below:

Interim Control Bylaw

Mayor Meed Ward discussed how Burlington wants to control pressures of over development in the downtown core, while remaining open for business. Mayor Meed Ward explained the focus of the Interim Control Bylaw (ICB)*, which froze development in around the major transit stations and Burlington GO Stations for one year. The ICB was focused on height and density. For more information on the ICB, please click the button below:

*To be lifted on March 5, 2020

Climate Action Plan

Mayor Meed Ward discussed how Burlington City Council declared a climate emergency, which has resulted in Burlington creating its first City of Burlington Climate Action Plan. The function of the action plan is to create a net-zero carbon emissions city. For more information about the City of Burlington Climate Action Plan, please click the button below:

2020 Budget

Mayor Meed Ward discussed the approval of the 2020 budget with a 3.99 per cent increase in the City’s portion of property taxes and an overall tax increase of 2.44 per cent – the lowest tax increase in years. For more information on the 2020 budget, please click the button below:

Q&A Session

To end the Burlington Mayor State of the City Address, Mayor Meed Ward answered questions from the crowd. Mayor Meed Ward was asked about housing affordability, and emphasized that it will be the next biggest issue on the horizon for Burlington City Council.

Gala Service Awards and Volunteer of the Year

On January 18, RAHB hosted the Annual Awards and Appreciation Gala, where our volunteers were recognized as well as 25, 40 and 50 year members.

The Volunteer of the Year award was also given to Donna Bacher, our President Elect!

25 Year – 1994

Jack Aquino
Dana Borkovich
Paul Busnello
Kim Condari
Ken Cook
Rick Ferroni
Barry Fraser
J. Allan Freeman
John D. Fumio
John Graham
Barbara Hurst
Debbie Kennedy
Pat Loranger
Paula Mahony
Norm Merz
Robert Miles
Fred Moodie
Les Myers
Margaret Niburski
Waldemar Niburski
Margo Nichols
Anna Powell
E. Wayne Quirk
Patricia Rende
Dave Van Leeuwen
Peter Vandendool
Brenda Walker
Mark Zizzo

40 Year – 1979

Mark Biehler
Anne Cecil
Linda Davies
Josie DiBacco
Chris Diliberto
Anthony Hozjan
David Jarvis
Stanley Jugovic
Donna Lavin
Kimberley Leone
Isaac Phillips
John Pocsai
Robin St. Jean
Geoffrey Walker

50 Year – 1969

Ken Gies
Don Inglehart
Ralph Musitano

Data Integrity

RAHB staff have reported receiving a significant number of requests to change listing data after a listing status has changed from “active” to “sold”, “expired” or “cancelled”. The MLS® Committee is currently reviewing this practice and will continue to examine in 2020.

Additionally it was recently reported to RAHB, that REALTORS® from the Toronto Real Estate Board (TREB) have been removing photos, room sizes, and data in both the REALTOR® and Client remarks.  The reason provided was the public’s concerns with privacy, which has lead to an increase in photo and data-stripping.

As this practice may affect the integrity of the listing data their members rely on, the Toronto Real Estate Board released the following communication to their members on September 27, 2019:

January 2020, TREB posted an updated communication surrounding photos and data striping from TREB’s MLS® system listings advising the following:


“The Board of Directors have further decided that Listing Brokerages who remove listing information shall be required to restore the listing content at the Board’s discretion and that a $250.00 listing restoration administrative fee will be issued to the Listing Brokerage, per MLS® System number, alongside notice of a Professional Standards complaint.”

Ensuring the integrity of the listing data you reply on is important to RAHB. Currently RAHB has the following MLS® Rules & Regulations and MLS® policies that deal with copying photos, and the display of listing data as follows:

RAHB’s Rules and Regulations, Section 7 – MLS® Data and Other Board Publications, sub-section 7.03, (a), (b) and (c):

7.03     The Members shall advise and obtain their Client’s authorization that:

(a) all information concerning this Client’s Listing and the Listing Agreement, the properties affected thereby and the transactions there under shall be made available not only to all other Members and their respective Clients, but also third party users authorized by the Association;

(b) the Association may, at its option, advertise in any medium, including the Internet, any properties listed on the Association’s MLS® System; and

(c) the Association may compile, retain and distribute the Listing information indefinitely and may compile, retain and publish any statistical analyses including historical MLS® Data based on such information.

If you have any questions or concerns, please contact the MLS® Help Desk at 905.667.4650 or e-mail support@rahb.ca.

Commission Claw Backs

Commission claw back clauses on listings are perfectly acceptable, provided the commission in the Co-operating Brokerage Commission section of the Property Information Form is the same as the commission on the Listing Agreement, and both documents are signed and dated by the Seller.

Commission claw back clauses cannot be added to the Commission to Co-operating Brokerage section of the Property Information Form, or to an additional schedule, if they are different than what is on the signed Listing Agreement. By ensuring that the commission to the Co-operating Brokerage is the same on the Listing Agreement,  and Property Information Form, or any Schedule to the Listing Agreement, you will be complying with Sections 38 and 39 of the RECO Code of Ethics.

If you are changing commission to the Co-operating Brokerage Commission, after the Seller has signed the original Listing Agreement and Property Information Form, you must ensure you complete either the Amendment to the Listing Agreement Form or OREA’s Form #244 “Seller’s Direction re: Property/Offers”, detailing the changes to the commission, both of which are to be signed and dated by the Seller.

If you wish to file a formal complaint, please send your complaint in writing to Angela McArthur, care of the Professional Standards Committee at angelam@rahb.ca

Private Tree Bylaw Public Information Session

The City of Burlington is hosting a series of public information session to help residents and businesses learn about the newly adopted Private Tree Bylaw.

Registration for the information sessions is not required and will be held on:

  • Tuesday, February 18, 2020
    Appleby Ice Centre, Community Room 1
    1 to 3 p.m. and 7 to 9 p.m.
  • Wednesday, February 19, 2020
    Central Arena, Auditorium
    1 to 3 p.m.
  • Wednesday, February 19, 2020
    Burlington Seniors’ Centre, Freeman and Indian Point Rooms
    7 to 9 p.m.
  • Thursday, February 20, 2020
    Aldershot Arena, Community Room
    7 to 9 p.m.

About the Private Tree Bylaw

As of January 27, 2020, anyone within Burlington’s urban boundary will need to apply for a permit and on-site consultation:

  • To remove a tree greater than 20 cm in diameter measured at 1.4 m from the ground;
  • To remove more than five trees between 10 and 20 cm in diameter at 1.4 m from the ground in a calendar year;
  • To potentially remove heritage trees and endangered species; and
  • To complete work on a tree that could potentially cause harm.

To apply for a permit or to read the full bylaw, please click the button below:

WEBForms® Status Hub

Please note that this message is sent on behalf of CREA. All comments will be directed to RAHB staff. To message CREA please e-mail support@crea.ca or call 1-888-237-7945

CREA and Lone Wolf Technologies, want to apologize for the inconvenience and consequent stress the WEBForms® transition has caused. CREA acknowledges the launch of WEBForms® has made the platform difficult for members to use and negatively impacted REALTORS®’ ability to conduct business.

CREA is actively working to resolve these issues and to improve this multi-faceted platform so WEBForms® becomes a product members can trust and depend on.

CREA wants to be more transparent about the status of specific fixes and adjustments they are working on. With this in mind, they have created the WEBForms® Status Hub to provide updates on the solutions and improvements in progress. This hub will also show past solutions and improvements that have been implemented already.

Click the button below to stay up to date on WEBForms® issue resolutions and upcoming improvements.

WEBForms® Status Hubs

CREA encourages you to bookmark this page as it will be updated regularly with the status of these fixes.

CREA thanks you for your patience.

Questions? Contact Member Support

If you have any questions, you can reach CREA WEBForms® support team by emailing support@crea.ca or by calling at 1-888-237-7945. The CREA WEBForms® Member Support hours have also been extended to the following times:

Monday to Friday—8 p.m. to midnight (EST)
Saturday and Sunday—8 a.m. to 10 p.m. (EST)

RAHB REALTORS® Release January 2020 Market Statistics

The REALTORS® Association of Hamilton-Burlington (RAHB) reported 692 sales of residential properties located within the RAHB market area were processed through the Multiple Listing Service® (MLS®) System in January 2020. Sales are up 5 per cent over the same month last year, and up 18.3 per cent over December 2019. The average price for residential properties increased by 11.9 per cent from January 2019 to $617,496.

Follow the links below for:




Niagara North


Interim Control Bylaw: Approved

Recommendations from the findings of the ICBL Land Use Study approved by Council.

On January 30, 2020, Burlington City Council approved the revised recommendations from the findings of the Interim Control Bylaw (ICBL) Land Use Study, including the approval of the proposed Official Plan and Zoning Bylaw Amendments resulting from the ICBL Land Use Study.

If no appeals are received, the ICBL will end on March 5, 2020.

The purpose of the proposed Official Plan and Zoning Bylaw amendments is to:

  • Strengthen the integrations between land use and transit by introducing policies related to transit-supportive development;
  • Introduce the concept of Major Transit Station Areas (MTSAs) and a policy framework – MTSAs include the Burlington and Aldershot GO Stations, as well as the John Street Bus Terminal;
  • Introduce development criteria for development applications within the study area;
  • Update or add definitions to the Official Plan to align with provincial policy documents and assist in the interpretation of Official Plan policies; and
  • Introduce additional permitted use, height requirements and other policies on lands near the Burlington GO Station.

To review the timeline, actions and recommendations of the ICBL, as well as Council minutes and reports, please click the button below:

Elimination of RAHB Rule & Regulation

After a recent review of RAHB Rule & Regulation, Section 10 – Advertising, Sub-section 10.04, the MLS® Committee and Board of Directors determined that due to increases in Boards and Associations participating in the interboarding process and data sharing, the rule is no longer relevant or applicable.

Therefore Section 10 – Advertising, Sub-section 10.04 as follows has been removed from RAHB’s Rules & Regulations:

10.04 Brokerages which list real estate on the Association’s MLS® System which is not located within the jurisdiction of the Association shall not, by sign or other advertisement in that outside area, indicate that such property is listed on the MLS® system of such other jurisdiction unless the Listing has been submitted and accepted by the board or association in whose jurisdiction the property is located, or such advertisement indicates specifically that the property is listed on the Association’s MLS® System

Should you have any questions, please contact the MLS® Help Desk at 905.667.4650 or email support@rahb.ca

WebForms® Update

CREA, with their partner Lonewolf, has managed to resolve some issues that have been reported regarding WebForms®, and CREA is also aware of other issues that still need to be addressed. CREA is working diligently to roll out fixes to forms and enhancements to the software.

Fixes and changes that have been implemented to date:

  • When users are adding clauses to certain forms, the software now accommodates the overflow text by automatically adding pages as required at the bottom of the form;
    • Some users reported receiving an error message when they entered an MLS® number, meaning certain listings weren’t being found by the system for auto-population into forms. CREA has made some programming adjustments so that members won’t be met with the same error going forward;
  • The system disabled out-of-date forms within templates to protect the user from creating a transaction with an out-of-date form. Unfortunately, this meant that users had to remove the disabled form, replace it with the new version and reinsert their clauses. This functionality was changed, and new forms will now automatically replace the old versions within user templates while retaining the content the user had saved in the old version of the form;
  • CREA has made hundreds of adjustments to various forms across the country with respect to both formatting and auto-population based on user feedback.

Thanks to feedback from across the country, there is a list of software enhancements that CREA is working on with Lonewolf, such as:

    • No longer automatically increasing font sizes when printing or e-mailing documents. However, when necessary, the software will continue to shrink fonts to not lose any content (Legacy WEBForms® would simply truncate the text, leaving content out of documents);
  • The Form Editor will be enhanced, making it easier to insert clauses throughout your documents, and provide a more seamless flow between pages;
  • Users will be able to download editable forms, and with their own editor tool they will have the ability to edit the forms offline;
    • The Clause Manager tool will be overhauled to include features such as the ability to insert date and time pickers directly into the clauses, as well as other improvements to the formatting capabilities;
  • The User Interface itself will see some changes to improve the intuitiveness of the icons and the general workflow.

Please continue to let CREA know when you encounter challenges or issues with the new CREA WEBForms®. CREA’s Members Support Centre can bereached by phone at 1-888-237-7945 or by e-mailing support@crea.ca.

CREA provides WEBForms® support until Midnight EST on weekdays, and until 10 p.m. EST on weekends.

Welcome New Members

We extend a warm welcome to RAHB’s newest members who joined our association between January 1 and January 28, 2020!

Rick Bardaro
Rose Gonzalez
Century 21 Dreams Inc.

Val Petrov
EXP Realty of Canada Inc.

Promil Mann
Royal LePage Macro Realty

Bard Talya
Keller Williams Edge Realty

Mandeep Bhathal
LEADEX Realty Inc.

Dane Broomfield
RE/MAX Escarpment Frank Realty

Nicole Garbin
RE/MAX Escarpment Golfi Realty

Jacqueline Vincent-Gilmore
RE/MAX Escarpment Realty Inc.

Kate Laslo
RE/MAX Garden City Realty Inc.

Nazar Hameed
Raveen Trehan
RE/MAX Real Estate Centre Inc.

Katherine Babony
Kyle Rotterman
Right At Home Realty Inc

Alex Gramata
Michelle Smith
Royal LePage Burloak Real Estate Services

Rosey Bahra
Royal LePage State Realty Inc.

Steven Johnston
Julie Martin
Zoocasa Realty Inc.


Fine Increase – MLS® Policy Photos/ Images #4

A review of MLS® Policy Photos/ Images #4 was recently conducted due to members continuing to use other member’s photos, without obtaining written permission; as per the policy.

Following the review the Board of Directors approved an increase in the fine amount for RAHB MLS® Policy, Photos/ Images #4, from $50 to $250 as follows:

RAHB MLS® Policy – Photo/ Images

4.       If a member is using another members’ previous listing photo on a listing without written permission, the photos will be removed, the status will be changed to information withheld until a new photo is provided, and a $250 fine will be levied to the member.

If you would like to use another member’s previous listing photos, you are required to obtain written permission from the previous listing Brokerage and/ or listing salesperson. Should MLS® staff be notified and verify that a member has used another member’s listing photos without written permission, an automatic $250 fine will be levied to the member.

Should you have any questions, please contact the MLS® Help Desk at 905.667.4650 or support@rahb.ca

Cumulative Days on Market (CDOM) Update

CREA WebForms® Issues – Update

PLEASE NOTE: This message is posted by RAHB on behalf of CREA. The comments are monitored by RAHB staff and if you have any feedback for CREA you can reach them at support@crea.ca or      1-888-237-7945

CREA has two new updates about WEBForms®.

1) “Add page” function working 

CREA WEBForms® experienced a technical issue last weekend with some of the new 2020 Ontario forms. When the “Add page” function was selected, the content of the form was removed when the form reloaded. This issue was resolved Monday, January 6, and content now remains when a new page is added to a form.

2) Old Ontario forms replaced

With the release of the new 2020 Ontario forms previous versions of those forms were removed from any existing templates that had been created. In the past, users would have had to manually replace any forms that have been updated and redo any content they had entered in the old version of those forms.

CREA is currently working through the revised list of forms and are automatically replacing them while retaining the previous content in your templates.

While CREA continues to prioritize forms by popularity and those requiring additional user-entered content (for example, Form 100), 20 of the most popular forms have been replaced.

CREA will continue to automatically replace the old versions of the forms within your templates over the next couple of weeks. If you find old versions of forms within your templates are no longer available when you create a transaction you can still manually add the new version of the form you require to your transaction.

Moving forward, anytime a new version of a form is released, that new version will automatically be replaced within a template and will retain any information the user had included in the previous version of the form.

CREA apologizes for the challenges this created over the last few days when working on contracts with your clients and other team members.

Thank you for your patience and ongoing support as CREA work through the growing pains of a new system. Please continue to let CREA know when you encounter challenges with the new CREA WEBForms®.

If you have any questions, CREA Member Support Team is here to help. You can reach them by email at support@crea.ca or by phone at 1-888-237-7945.

CREA WEBForms® Member Support extended hours:
Monday to Friday: 8 a.m. to 12 a.m. (EST)
Saturday and Sunday: 8 a.m. to 10 p.m. (EST)

RAHB Releases 2019 Year-End Statistics: A Modest Sellers’ Market

The REALTORS® Association of Hamilton-Burlington (RAHB) reported 12,866 sales of residential properties located within the RAHB market area were processed through the Multiple Listing Service® (MLS®) System in 2019. This is 10.1 per cent more sales than in 2018. The average price of a residential property in 2019 was $587,745. This is up 4.9 per cent from 2018, and 95.3 per cent higher from 10 years ago. New residential listings were down 4 per cent compared to the previous year.

Please click here for the full release.

Follow the links below for more 2019 year-end statistics:




Niagara North




ICBL Land Use Study – January 14 Council Meeting

On January 14, RAHB representatives attended the Community Planning, Regulation and Mobility Committee Meeting where recommendations from the Interim Control By-Law (ICBL) land use study were presented to the Burlington City Council. .

Discussions about the recommendations will continue at a Special Council meeting on January 30 at 9:30 a.m., and a decision will be made on the staff recommendations that same day.

The Interim Control By-Law is still scheduled to be lifted on March 5. It was, not as of yet, extended another year.


The proposed recommendations fall into four categories:

  1. Policy Framework
  2. Functional Policies
  3. Land Use Policies (Urban Planning Areas)
  4. Definitions


Policy Framework

New policy language has been proposed that describes major transit station areas as a component of the City’s Urban Planning Area.


Functional Policies

Additional policy language will be added to:

  • Include pedestrians and cyclists as active transportation
  • Include the term “Major Transit Station Areas” (MTSA)
  • Include the incorporation of transit-supportive development
  • Include the role of transit in the overall urban form
  • Include the importance of more compact forms of development along transit and transportation corridors to support complete communities
  • Include subsections that strengthen the concept of transit-supportive developments in the Official Plan by recognizing the role of MTSA


Land Use Policies – Urban Planning Areas

Mixed Use Corridors – General

Additional policy language has been proposed to establish the role of the Region of Halton’s Municipal Comprehensive Review, which will delineate the major transit station area boundaries and identify minimum density targets.


Mixed Use Corridors – Commercial Corridors

Additional policy language has been proposed to remove reference to time-frame of development and acknowledge the redevelopment of the mixed-use commercial corridors.


Downtown Mixed-Use Centre

Minor policy edits to include a reference to the Regional Official Plan and update the reference to the Urban Growth Centre.


Role and Function of a Major Transit Station Area – Go Stations vs. John Street Bus Terminal

Include language to support transit-supportive development that corresponds to MTSA typology:

  • Burlington and Appleby Go Stations – higher order transit units
  • Aldershot Go Station – higher order, but not priority transit unit
  • John Street Bus Terminal – not higher order or priority transit unit

It is anticipated that the majority of growth within the City’s four MTSAs will occur in the three MTSAs located along higher order transit routes and with planned frequent transit service by way of regional express rail (i.e., the city bus).

These proposed policies will help guide development applications by requiring that the highest density and tallest buildings be concentrated closest to the GO Stations.



The following definitions have been proposed to be updated or added to the Official Plan in order to align with provincial plans and policies, such as A Place to Grow, 2019, and to assist in the interpretation of the proposed Official Plan policies:

  • Active Transportation
  • Compact Built Form
  • Complete Communities
  • Complete Street
  • Frequent Transit
  • Higher Order Transit
  • Major Transit Station Area
  • Major Trip Generator
  • Mid-rise Building
  • Multi-Modal
  • Public Service Facilities
  • Tall Building Transit-Supportive or Transit-Supportive Land Use
  • Urban Design Brief

Professionalism Reminder

Below is a friendly reminder to all RAHB members to properly identify yourself when in contact with other REALTORS®. This is beneficial for you, the REALTOR® you are attempting to contact, and your clients.

When calling other REALTORS®, please be sure to introduce yourself using your first and last name, identify that you are a REALTOR®, and provide your brokerage name.

When leaving a voicemail, please identify yourself as outlined above, as well as include your contact details.

When using e-mail, please follow the same process.

Thank you.

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