REALTOR.ca Listing Stats App for REALTORS®

The highly anticipated REALTOR.ca Listing Stats app for REALTORS® launched through Apple and Google Play app stores on Thursday, October 17 at 10 a.m.

This easy-to-use tool for REALTORS® that allows them to view listing stats and manage leads on the go,is available for download.
Available for iOS and Android platforms, the app allows REALTORS® to:

  • track listing performance from REALTOR.ca and REALTOR.ca DDF®;
  • share reports with clients; and
  • respond instantly to lead notifications.

To download the new app, please click the respective links below:

  • App store (Apple):

https://apps.apple.com/ca/app/realtor-ca-listing-stats/id1478005795

  • Google Play (Android)

https://play.google.com/store/apps/details?id=ca.crea.app.member

The app is powered through the listing analytics services currently used for Listing Stats featured on member.realtor.ca.

No additional registration is required. REALTORS® will be able to login to the app using their exisiting NAF credentials.

New MLS® Rules & Regulations Section 2, subsection 2.18

RAHB has received complaints from members who have had an appointment for a showing only to discover afterwards, the property had a conditional offer and they were not notified of the status change by the listing REALTOR®. Effective immediately, the Board of Directors have approved the following rule which has been added to RAHB’s MLS® Rules and Regulations, Section 2 – MLS® Listings, Sub-Section 2.18 as follows:

The Listing Member shall immediately, and with reasonable notice notify any party who requests a viewing or has received a confirmation for a viewing if the listing status changes including but not limited to “Active-CS” (Conditional Sale), “Active-NS” (Conditional Sale No Showings), “Sold”, “Suspended”, or “Cancelled”, or if a registered offer is received.

If a member fails to comply and there is a complaint filed, this matter will be brought forward to the Professional Standards Committee.

Should you have any questions, please call the MLS® Help Desk at 905.667.4650 or support@rahb.ca.

Teranet to Retire GeoWarehouse Classic Version September 30

In December 2016 Teranet first introduced and made available the “NEW GeoWarehouse” solution.  The “NEW GeoWarehouse” is easy to use,  and offers the following features:

  • Enhanced mapping and search capabilities
  • Improved comparables and sales parameters
  • New property report
  • PDF generator capabilities for easy printing, saving, sharing and much more!

During this time, all RAHB members have been able to access both the “GeoWarehouse Classic” and the “NEW GeoWarehouse” versions. As of Septemer 30, 2019, Teranet is retiring the “Classic” version.  After this date you will only be able to access the “NEW GeoWarehouse”.

There are a number of self-assist resources available for reference, from manuals and guides to a NEW interactive video library. The links for these resources are:

Quick Reference Guide
Tips and Tricks
Training Videos
User Guide (38 pages)
Webinar Calendar

RAHB will be offering the course “NEW GeoWarehouse” with speaker Theresa Corindia at a cost of $10 + HST on the following dates:

  • Friday, October 25 at 1:30 – 3:30 p.m., and
  • Friday November 22 at 10:00 a.m. – Noon

You may register on-line through Matrix by clicking “RAHB Education/Account Services” link or by contacting Angela McArthur directly at either angelam@rahb.ca or at 905.529.8101, ext. 233.

To access the ‘NEW GeoWarehouse’, click on “Tools”, “GeoWarehouse” and then the “NEW GeoWarehouse” link at the top of the page as shown below.

Should you have any questions please call the MLS® Help Desk at 905.667.4650 or e-mail support@rahb.ca

Changes to RAHB Rule and Regulation 10 – 10.03 and MLS® Policies and MLS® Marketing 1 and 8

RAHB Rule and Regulation, Section 10 Advertising – 10.03

All RAHB members must comply with all City Bylaws when placing signs on properties.  As each Municipality has their own specific times and locations, this amendment clearly outlines that all signs placed on properties must comply with all Municipal and Provincial sign legislation.

10.03      Signs giving notice of sale, rent, lease, development, exchange or open house shall not be placed on any property by more than one Brokerage, unless authorized by the Seller. Signs may only be erected on locations that conform with municipal and provincial sign legislation, all applicable laws, regulations, codes and bylaws. A Member shall not interfere with another Brokerage’s sign, unless such property is subsequently listed by said Member.

If a written complaint is received by RAHB, it is forwarded to the Professional Standards Committee for an investigation. Following an investigation by the Professional Standards Committee, the matter may be forwarded to a Discipline Hearing Panel. At a Discipline Hearing, the member may be fined a financial penalty for non-compliance of RAHB MLS® Rules and Regulations.

RAHB’s MLS® Marketing Options Policies

Some general housekeeping changes were made to RAHB’s MLS® Marketing Options Policies #1 and #8 as shown below:

  1. Members may list:
  • A property on the MLS® system on as up to 5 different property information forms types with only one contract being required; the appropriate listing fee for each Property Information Form will apply; or
  • Members may list a commercial property on multiple Commercial Property Information Forms with only one contract required provided each form has a different “Commercial Property Type” selected.
  1. Multiple Contracts and PIF’s Single Property; when a Sale is being reported on a listing, all additional listings must be cancelled by way of a Cancellation of Listing Agreement signed by the Seller and Broker. The cancellation must be received by RAHB processed the same day as the report of sale or a $100 fine will be levied to the member for each listing. This includes listings offered for sale and lease.

Should you have any questions, please contact the MLS® Help desk at 905.667.4650 or support@rahb.ca

Changes Made to RAHB’s MLS® Marketing Options Policies

Change to RAHB Rule and Regulation, Section 10 Advertising – 10.03

RAHB Rules and Regulations, Section 10 – Advertising, Sub-section 10.03 has been amended.  All RAHB members must comply with all City Bylaws when placing signs on properties.  As each Municipality has their own specific times and locations, this amendment clearly outlines that all signs placed on properties must comply with all City Bylaws.

10.03      Signs giving notice of sale, rent, lease, development, exchange or open house shall not be placed on any property by more than one Brokerage, unless authorized by the Seller. Signs may only be erected on locations that conform with municipal and provincial sign legislation, all applicable laws, regulations, codes and bylaws. A Member shall not interfere with another Brokerage’s sign, unless such property is subsequently listed by said Member.

Changes Made to RAHB’s MLS® Marketing Options Policies

RAHB’s MLS® Marketing Options Policies have been amended as shown below due to changes with the listing forms and business rules, which allow users who have been granted broker load privileges to cancel their own listing(s).

1.Members may list:

  • A property on the MLS® system on as up to 5 different property information forms types with only one contract being required; the appropriate listing fee for each Property Information Form will apply; or
  • Members may list a commercial property on multiple Commercial Property Information Forms with only one contract required provided each form has a different “Commercial Property Type” selected.

8.Multiple Contracts and PIF’s Single Property; when a Sale is being reported on a listing, all additional listings must be cancelled by way of a Cancellation of Listing Agreement signed by the Seller and Broker. The cancellation must be received by RAHB processed the same day as the report of sale or a $100 fine will be levied to the member for each listing. This includes listings offered for

Aerial Photo Images – Are they in Compliance?

Recently there has been an increase in aerial photos to advertise and market listings.  Both RAHB and CREA have policies regarding the use of multi-media photo images. Please review the policies below to ensure you are in compliance. Any photo images that do not comply may be reviewed and removed by RAHB and/or CREA.

RAHB MLS® Rules and Regulations:

Section 7 – MLS® Data and Other Board Publications

Associations Website

7.19  REALTOR.ca is a member developed and financed site, the purpose of which is to augment the member-to-member Board MLS® Systems. This policy ensures that the member-to-member aspect is respected on REALTOR.ca and on direct multimedia links from REALTOR.ca to facilitate ongoing member participation on the site. Further, this policy ensures that REALTOR.ca displays information that consumers expect to see based on the link they wish to use. It is inappropriate to use links for any other purpose than what they are intended for. It is also not appropriate to have an advertisement of private sales on webpages linked directly from multimedia links. For the purpose of this policy, “advertisement of private sales” means calling to the attention of the public that a listing is a private sale.

Examples of advertisement of private sales would include, but are not limited to:

  • Any reference to “selling privately”
  • References to dealing directly with the seller e.g. for showings, offers, etc.
  • For Sale By Owner branded marketing materials e.g. a brochure that refers to or is branded with the logo or name of a FSBO company
  • Directions or links to a FSBO company or website or otherwise referring to a FSBO company.

Seller contact information is itself a form of advertisement of private sales and should not appear on webpages linked directly from multimedia links. Advertisement of private sales, including seller contact information, is permitted on the REALTOR®’s own website or his or her brokerage website (subject to the Seller Contact Information policy set out above).

  1. Each field provided through the upload for multimedia links must be used as a link to the identified service and must contain only property-specific information.

Field 63 – alternate feature sheet
Field 64 – virtual tour
Field 65 – sound bites
Field 66 – sales brochure
Field 67 – additional photos
Field 84 – Board preferred map service to locate property

RAHB’ MLS® Policies – Photos/ Images

  1. Photos submitted with any overlay of text will not be accepted; with the exception of sketches.
  2. Photos with people and/or their direct image will be subject to review by the MLS® Department; and may be refused or removed. This includes, but is not limited to, photo slots or other media; and or attachments.
  3. Photos/images uploaded to RAHB’s MLS® system will not be accepted if they include embellishments, including but not limited to advertising, marketing as related to the salesperson, broker or brokerage.

CREA MTC Policies:

Use of Multimedia Links

  1. Each field provided through the upload for multimedia links must be used as a link to the identified service and must contain only property-specific information.

CREA PRIVACY

Taking pictures of houses for use in marketing materials could raise privacy concerns.

For additional information regarding Privacy (PIPEDA), CREA has provided additional resources on REALTORlink® and can be viewed by clicking here.

Issue – REALTOR.ca Personal Photos

An issue with the REALTOR.ca app has been brought to our attention, and CREA is currently investigating.

If REALTORS® upload their personal photo to appear on REALTOR.ca, when users are using the REALTOR.ca app on an iPhone, their personal photo will not appear.

We will update this message when this issue has been resolved or we receive additional information from CREA.

GeoWarehouse Updates Terms of Use: Changes to Square Footage Displayed on Public Websites

Dear RAHB members, This week RAHB was notified by GeoWarehouse that as of Friday, July 19, 2019 they will be enforcing their Updated Terms of Use and Conditions, whereby the square footage value obtained through “public records” (such as MPAC) will be displayed as a range on public websites (REALTOR.ca, client portals and CREA’s DDF destinations), as opposed to an exact size. Exact square footage amounts will continue to be displayed within RAHB’s MLS® System for members to view. This change only affects what is displayed on public websites. It will not affect how you or your staff input data into our MLS® System. RAHB staff have worked to ensure the range displays as per GeoWarehouse’s Updated Terms of Use and Conditions. As of Friday, July 19, 2019, when an exact square footage amount is entered and “public records” is selected, the square footage will automatically be displayed publicly as a range. When a RAHB member has selected any other source (builder plans, floor plans, LBO provided, other) it will continue to be uploaded to REALTOR.ca, client portals and other DDF destinations as an exact size, and will remain in RETS data feeds. Please note: As of Friday, July 19, 2019, all GeoWarehouse users will be required to accept the Updated Terms of Use and Conditions to gain access to GeoWarehouse. We take this opportunity to remind RAHB members that you have a responsibility to ensure all information inputted within the MLS® System is accurate and that you have the legal authority to input that information. If you have any questions, please contact the MLS® Help Desk at mls@rahb.ca.

GeoWarehouse® Classic

After two years of launching the NEW GeoWarehouse, GeoWarehouse® has announced they are ready to retire the old version (GeoWarehouse Classic). This is scheduled for September 30, 2019.

GeoWarehouse is committed to ensuring a smooth transition and will offer a wide range of training options.

There are a number of self-assist resources to help with this transition, from manuals to guides, to a new interactive video library. Below you will find the links to some resources.

Quick Reference Guide

Tips & Tricks

Training Videos

User Guide

Webinar Calendar

New MLS® Policy and Change to the Cooperating Brokerage Commission Field

The current Cooperating Brokerage Commission field allows up to 22 characters.  Beginning on May 23, 2019, the field will be expanded to allow up to 200 characters. This change is being made to ensure the cooperating brokerage commission data is available for Virtual Office Websites (VOWs), as set out by the Competition Tribunal Order.
Along with the change to the number of characters allowed in this field, the Board of Directors have approved the following new MLS® policy that will also take effect on May 23, 2019 as follows:
Miscellaneous
23. The Cooperating Commission field must contain either a dollar amount and or a percentage. “See Remarks” is not acceptable. Any additional comments or details pertaining to the cooperating brokerage commission must be entered in the Cooperating Commission Comments field, not the REALTOR® remarks.
This means on May 23, 2019, any current active listings on the MLS® system and any new listings entered should ensure the cooperating brokerage commission is appearing ONLY in the “Commission to Cooperating Brokerage” field, not in the REALTOR® remarks.  Not following the new MLS® policy will mean your listing may not be in compliance with the Competition Tribunal Order.