Keeping RAHB Members Informed

RAHB’s Latest Updates

Naming Listing Supplements

Listing Supplements in MatrixWhen you create your listing supplements, you should avoid using special characters – that is, anything other than numbers and letters – in the file name.

Many characters have special meanings to browsers and operating systems, so if you include them in a file name, a web browser may attempt to perform that function instead of opening the file.

So play it safe and avoid using these special characters:

  • #  (pound/hashtag/number sign)
  • %  (per cent)
  • &  (ampersand)
  • {  (left curly bracket)
  • }  (right curly bracket)
  • :  (colon)
  • \  (back slash)
  • @ (at sign)
  • <  (left angle bracket)
  • >  (right angle bracket)
  • “  (double quotes)
  • *  (asterisk)
  • ?  (question mark)
  • /  (forward slash)
  •     (blank spaces)
  • $  (dollar sign)
  • !  (exclamation point)
  • ‘  (single quote/apostrophe)

Some additional considerations:

  • Don’t start or end your file name with a space, period, hyphen or underline
  • Keep your file names to a reasonable length
  • Avoid using spaces; use a hyphen instead

If you have any questions, please don’t hesitate to contact our MLS® Help Desk at (905).667.4650 or support@rahb.ca.

How Do I Search for a Wheelchair Accessible Home?

Q: Is there a way that I can search for a wheelchair accessible home in Matrix?

A: Yes! In Matrix, you can add a field called “VisitAble” to your search criteria and then select “yes” to enable it. Here is a description of a VisitAble home:

VisitAble Home Screenshot

If you have any further questions about VisitAble Homes, please contact our MLS® Help Desk at (905).667.4650 or support@rahb.ca.

Rich Reporting with GeoWarehouse

Did you know that GeoWarehouse rich reporting offers access to recent searches, deeper report insights and accurate visuals? You can also use the GeoWarehouse live measurement tool, see full sales history for any property, and gain real-time statistics on ownership, area demographics, and site/structure. To learn more, watch the video below!

GeoWarehouse Rich Reporting

Ontario REALTOR® Party Courses

The Ontario Real Estate Association and the REALTORS® Association of Hamilton-Burlington are pleased to be offering two FREE groundbreaking courses to our members – ORP 101: An Introductory Course on Grassroots Advocacy and ORP 201: An Introductory Course on Campaigns and Elections.

Both courses will be offered on Monday, March 26, 2018 at The Waterfront Banquet & Conference Centre (555 Bay St N, Hamilton, ON L8L 1H1), with ORP 101 starting at 9:30 a.m., followed by ORP 201 starting at 1 p.m. Lunch will be made available to all attendees at 12:30 p.m.

ORP 101 provides basic foundational knowledge of government relations, including: an understanding of the behind the scenes workings of Queen’s Park, how to set up a meeting with an MPP, and how to stay in touch with your MPP to build a relationship. ORP 101 is designed to empower our members to engage with provincial leaders on matters of interest to home owners and Ontario REALTORS®.

ORP 201 provides basic foundational knowledge on how provincial elections and campaigns work, including: the difference between a general election and a by-election, and the different roles on a campaign. ORP 201 is designed to get our members more involved in the election process.

To register for this FREE session, please click here.


ORP Hamilton Burlington Flyer

Open Forums Coming Your Way!

RAHB Open Forums

Mark your calendars for upcoming Open Forums in your community:

Caledonia – Tuesday, June 5, 2018 (Grace United Church)

Grimsby – Friday, June 15, 2018 (Trinity United Church)

Dunnville – Wednesday, June 20, 2018 (Grace United Church)

All Open Forums will begin with registration and continental breakfast at 9:30 a.m., followed by opening remarks at 10 a.m.

Watch for more details coming soon!

Lunch with the President!

RAHB President Jack Loft enjoyed his eighth member lunch with RAHB member Jia Li. Jia is a five-year veteran at Apex Results Realty Inc., working both in the commercial and residential fields. Jia would like to see more education and enforcement of rules that would elevate the real estate profession. For your chance to have lunch with the RAHB President, please e-mail your name to president@rahb.ca.

What To Do If Your Clients Miss Auto E-mails

Are your clients missing auto e-mails? Do you know how to disable and then re-enable auto e-mails? What about sending individual listings from one of your auto-searches? RAHB Instructor Eric Meek covers it all in RAHB’s latest Matrix video tutorial.

If you have any questions, concerns or difficulties with auto-emails, please contact our MLS® Help Desk at 905.667.4650 or support@rahb.ca.


RAHB Service Awards are More Than Just Receiving an Award!

Did you know the winner of the RAHB Outstanding Community Service Award gets to name a charity to receive a $1,000 donation from RAHB?

Jim Duschl (RE/MAX Real Estate Centre Inc.) was the recipient of the 2017 Outstanding Community Service Award and he asked that the $1,000 donation go to the Waterdown District Lions Club. RAHB recently received a letter from the Club, telling us what the donation meant to them. Here’s what the letter said:

The Waterdown District Lions Club was pleased to find out that the REALTORS® Association of Hamilton-Burlington recognizes members who serve the community not just professionally, but through volunteering.


Finding out that Jim Duschl was the recipient this year was definitely a shared happy moment for his friends at the Lions club. Further to this, we then found out that Jim has chosen our service club as the recipient of your donation of $1,000 — we are honoured.


The Waterdown District Lions would like to thank the Association, Directors and members for this generous donation. The donation will continue Jim’s volunteer service, as we use it to support programs throughout the Waterdown and District communities we serve.


We also commend Jim for his work in our club and other programs in which he is active. Jim is a highly valued member, a recognized leader in the Lions movement, and we look to him for community guidance throughout the year.


Thank you again for this donation and for recognition of our fellow Lion, Jim Duschl.

Jim Duschl Community Service Award


Niagara Escarpment Commission and Plan – Learn More!

Niagara Escarpment Commission

Do you want to learn more about what the Niagara Escarpment Commission (NEC) does? Or what the updated Niagara Escarpment Plan is? Here’s your chance!


The Ontario government released an updated Niagara Escarpment Plan (NEP) on June 1, 2017.  In doing so, the government updated many NEP policies to reflect provincial priorities, harmonize with the Greenbelt Plan and other provincial land use plans and further strengthen the plan by clarifying policy intent.  Mapping to NEP land use designations has also been revised.

The Open House

On Tuesday, March 27, 2018, the Niagara Escarpment Commission will host an all-day session to explain the NEP, with a focus on the development permit process and compliance program. NEC staff will give presentations on the updated policies and will be available to answer your specific questions.

The Details

Tuesday, March 27, 2018
9:30 a.m. – 4 p.m.
Royal Ambassador
15430 Innis Lake Road
Caledon East, ON L7C 2Z1
Lunch will be provided.

Register: Danielle D’Silva at danielle.dsilva@ontario.ca

More Information: 905.877.8144

Suzanne L Nominated for Prestigious Award!

Congratulations to Susanne Lemaich L (RE/MAX Escarpment Real Estate Inc.) on her nomination for a YWCA Women of Distinction award!

Suzanne was nominated in the category of Community Leadership, and deservedly so!  She is a six-time Canadian and two-time World Women’s Snooker Champion, 2007-12 Canadian Billiards and Snooker Association president, founder of the Women’s Snooker Association and she served as an international discipline committee member. Suzanne founded Breakfast with Santa (jointly operated with Good Shepherd), volunteered with elderly care and heads up a local snooker league.

Suzanne has been a RAHB member since 2008 and is an Accredited Senior Agent (SRA). Suzanne has volunteered her time at RAHB as well as in the community – she has served on the Government Relations, Arbitration, Professional Standards and Member Area Representation committees.

Suzanne L

RAHB Update – March 7, 2018

Want to know what was reviewed during today’s board meeting? Watch the latest video update featuring RAHB President Jack Loft and CEO George O’Neill to learn what was discussed.


ShowingTime is Now LIVE in RAHB Matrix!

ShowingTime Logo

ShowingTime, the showing management system, is now LIVE in RAHB Matrix! Have you read and watched our ShowingTime training resources yet? In addition to the training resource archive, we have also put together some FAQs from our ShowingTime webinars below.

If you have any additional questions not covered in our ShowingTime training materials, please e-mail support@rahb.ca or call 905.529.8101 ext. 241.

ShowingTime Training Webinar Recording


ShowingTime Training Webinar Questions

If you enter your Buyer’s name in the ShowingTime “optional field” is it visible to the listing REALTOR® or just for your own records?

A: The buyer’s name in the “optional field” won’t be visible to the listing REALTOR®. This would be for your reference only to track your buyer’s activity (e.g. buyer tours you created, which properties you’ve shown them, etc.).


hat happens if you don’t answer the ShowingTime automated call?

f you are unable to answer the ShowingVoice call, the system will leave an automated voicemail message with a call back number so you can confirm or decline the appointment.


Can you overlap showing times?

ou can overlap your appointments in ShowingTime using the “Appointment Calendar”. If the time slot you clicked on has another appointment scheduled, clicking on it will open up some options for you to overlap your appointments or cancel your previous appointment.


Will we still be able to book a showing by calling brokerages or will we only be able to book through ShowingTime going forward?

 they would like to accept showing requests.


Can you sync the ShowingTime calendar to your personal calendar (i.e., Outlook)?

es. In your ShowingTime “Agent Profile” there is a “Calendar Sync” button under your photo that will provide options for you to sync your ShowingTime appointments with your personal calendar.


If we are using Matrix for Mobile, are we still able to click multiple listings to add to cart? Will this open our app on our phones, or bring us to ShowingTime in a web browser?

n order to set up ShowingCart tours, you’ll need to be on your desktop for Matrix or the desktop version of the site on your mobile device.


hat happens if a listing doesn’t use ShowingTime?

f a listing doesn’t use ShowingTime, you will see a note letting you know the listing is not accepting online appointments. You can still add it to “ShowingCart” to help plan your buyer tour, but you’ll need to view the detail report in Matrix and follow the scheduling instructions entered by the listing REALTOR® there.


When using ShowingTime’s “SmartRoute”, how does the system know if we want to start at the office?

hen setting up your buyer tour, whatever you set as the first stop will be your number one stop. So if you want to keep your office as your first stop when using “SmartRoute”, you will just need to set it to your number one stop.


What happens when an appointment is declined and you have to reschedule?

he listing REALTOR® has the ability to propose a new time or give you instructions when to request a new appointment. You can then request a new time, or change the time based on the listing REALTOR’s® notes.


ow can I change an appointment in ShowingTime?

ou can  go into ShowingTime and click the “I Have Requested” button under the “Showings” tab. From there you can propose new times, or cancel your existing appointments.


Q: Is there an option to have office staff book showings during office hours or do appointment requests have to go through REALTORS® only?

ShowingTime is a REALTOR®-to-REALTOR® scheduling tool, but if you have front desk managing appointments for your office’s listings, you can add their email address in the “Office Setup” tab from the side menu (visible to office users such as a broker or record) to be copied on appointment request notifications.

Notepads, Decals and More at the Realty Shoppe

RAHB’s Realty Shoppe is filled with tools to help you promote your services to current and future clients!

Home Sweet Home Notepad Magnet

Notepads now restocked – get yours today!

Perfect for marketing campaigns – just add your business card! (3.5” x 9” notepad magnets, 25 sheets per pad)

  • Home Sweet Home
  • Notes
  • Things To Do


  Decals to promote your services (25/pkg):

  • I’d Love To Help Sell Your Home!
  • I Love Referrals!
  • We Love Referrals!
  • I Get Results!
  • SOLD!


Value Your Referrals Decal Decals to promote your services (25/pkg):

  • I Appreciate Your Business!


Referrals Appreciated Decals Decals to promote your services (25/pkg):

  • Referrals Appreciated!
  • SOLD!


 Document Stickers Document stickers

Initial here
Sign here
Sign & Date



Realty Shoppe Logo

Monday to Friday, 8:30 a.m. – 4:30 p.m. T: 905.529.5979 F: 905.529.7109 
E.: realtyshoppe@rahb.ca * All applicable taxes are extra. Prices subject to change.


Ontario Abandons Home Energy Audits!


Since 2016, OREA has been fighting to stop Home Energy Rating & Disclosure (HER&D). If implemented, HER&D would require a home seller to conduct an energy audit before listing their home. The program also forced REALTORS® to post the energy score on the MLS® listing.

The OREA Government Relations team lobbied Cabinet Ministers and senior staff at Queen’s Park; commissioned research from the Conference Board of Canada which showed the program was a big waste of tax dollars and fought against an assortment of environmental groups who were all pushing the government to move forward on HER&D. Locally, RAHB representatives met with MPPs at Queen’s Park to speak against HER&D.

Last week, OREA received a letter from the government that said, “The province has decided not to proceed with the implementation of a HER&D program at this time.”

While this is a great win for REALTORS® and homeowners, it is also a wake-up call: governments at all levels are struggling to address issues relating to climate change and the housing sector is being asked to play a part in that work.

Lunch with the President!

RAHB President Jack Loft enjoyed his seventh member lunch with Walter Galvao (iPro Realty Ltd.) in Burlington. Walter is a new REALTOR® who came from a successful career and is already volunteering with the Association. Walter would like to see sales-related training (like Lead Generation) put on by RAHB. Jack reports that Walter has some great ideas and is passionate about real estate, and even introduced Jack at his office! For your chance to have lunch with the RAHB President, e-mail your name to president@rahb.ca.

RAHB 7th Lunch with the President

Commercial SIM Reports Removed

Commercial SIM reports

The commercial reports in the Statistics Information Management (SIM) program (Commercial Sales by Area, Commercial Sales by Type and Lease Statistics) have been removed for maintenance.

The three residential reports – Residential Sales by Area, Residential Sales by Type and Residential Comparison Report – are still available in the SIM program. You can access SIM through the link on your dashboard at my.rahb.ca or under the Market Reports tab in Matrix.

RAHB Dues Deadline is March 31, 2018

RAHB Dues Notice

The quarterly RAHB dues have been billed and e-mailed to you as part of your February monthly invoice.  Please note that dues are payable no later than March 31, 2018.

Full Member:   

$125.00 – RAHB dues (April-June)                     
$28.75 – OREA dues (April-June)                       
$77.50 – CREA dues (April-June)                       
$30.06 – HST   
$261.31 – Total             


Acceptable methods of payment are:

In person: Visa, MasterCard, Interac, cash or cheque

By phone: Visa or MasterCard

Online through Matrix: Visa, MasterCard, AMEX, Visa Debit – http://my.rahb.ca

Online: CIBC/PC Financial, Royal Bank, Scotia Bank, TD Canada Trust – for assistance to set up, please contact Karin at 905.529.8101, ext. 258.

Pre-Authorized payment subscribers will be processed on Wednesday, March 21, 2018.


A reminder about notifying RAHB of terminations in your office

Brokerages are responsible for notifying RAHB when members in their office resign or otherwise leave.  Notice must be received by RAHB within seven business days of the member leaving.  If notice is delayed beyond the seven business days, the Brokerage will be assessed a penalty of $50 per incident. (RAHB Bylaw, Article 4, Section 1.02.)

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