RAHB News

Keeping RAHB Members Informed

RAHB’s Latest Updates

Upcoming RAHB Closures

 

 

The RAHB office will be closed:

Thursday, June 21 – Noon til 1 p.m. (Staff Meeting)

Monday, July 2 (Canada Day)

Monday, August 6 (Civic Holiday)

Monday, September 3 (Labour Day)

Not Using ShowingTime? 

If you do not use ShowingTime to book showings on your listings, it is recommended that you change your personal default so that any new listing that you place on the system does not automatically have ShowingTime enabled.

If your office opted in to using ShowingTime, you also opted in by default.  This means that other REALTORS® can request showings via ShowingTime for your listings.  If you personally are not using ShowingTime and you ignore these requests, it can lead to frustration and lost opportunities!

If you wish to have ShowingTime turned off for your listings, please take the following steps:

  1. In ShowingTime, Click on My Agent Setup from the menu on the left hand side of the screen.

  1. Scroll down to Showing Agent Preferences. Set Allow Agents To Request Appointments Online to

Going forward, none of your new listings will have ShowingTime available by default.

You can enable ShowingTime for a single listing (or, if you are using ShowingTime, you can disable ShowingTime for a single listing) by completing the following steps:

  1. In ShowingTime, Click on Listing Setup from the menu on the left hand side of the screen.

  1. Choose the listing to be updated from the Search for a Listing tool.

  1. In the ShowingTime for the MLS® menu (at top of page), set Allow Agents to Request Appts Online to whichever applies (Yes or No). If No, then the ShowingTime option will not be available for that listing.  This will not, however, carry over to other listings you may have.

If you have any further questions, please do not hesitate to contact the MLS® Department at 905. 667.4650 or support@rahb.ca.

 

Canada’s Do Not Call List – Know the Rules!

We have received the following information from the Canadian Real Estate Association (CREA):

The Canadian Radio-television and Telecommunications Commission (CRTC) continues to enforce compliance with the Unsolicited Telecommunications Rules or the National Do Not Call List (DNCL).  The DNCL includes consumer telephone numbers who have chosen to no longer receive marketing calls.

The DNCL was established in September 2008 and CREA has communicated requirements to its members on numerous occasions.  There have been several messages to Boards and Associations, News2Me articles, multiple blog posts and a full compliance guide is available on REALTOR Link® to help members understand their obligations.

It is important for brokerages to understand their responsibilities and ensure full compliance.  Failure to do so may result in significant financial penalties administered by the CRTC.  We encourage you to review the steps below and update your internal policies accordingly.

  • If a brokerage makes calls or sends faxes to consumers for the purpose of solicitation, the brokerage must register at http://go.pardot.com/e/94862/ind-insorg-regorg-eng/2x3rk6/201912085.
  • If a brokerage signs a contract with a telemarketing service provider to do telemarketing on their behalf, the brokerage must still register at http://go.pardot.com/e/94862/ind-insorg-regorg-eng/2x3rk6/201912085.
  • If a brokerage or their service provider conducts telemarketing, the brokerage must purchase a subscription for the area codes that will be called.
  • It is the responsibility of the brokerage to ensure its office has access to the most up-to-date version of the National DNCL and that those numbers are removed from the calling list.

The DNCL applies to brokerages as well as service providers.  We urge brokerages to exercise caution when hiring a third party service provider to assist in managing their telemarketing operations. Hiring a third party to manage a brokerage’s telemarketing operations does not absolve the brokerage of its DNCL responsibilities.  Each brokerage is responsible for calls made on their behalf, therefore, if the service provider does not abide by the law, the brokerage may be at risk, particularly if the CRTC launches an investigation.

For more information about the DNCL and members’ obligations, please consult CREA’s FAQs or contact us at info@crea.ca.

 

Grimsby Open Forum – Niagara Escarpment Plan Featured

The Grimsby Community Open Forum (Friday, June 15) was an excellent time of conversation and exchange of information and ideas! Members who attended were treated to a presentation by Nancy Mott and John Stuart of the Niagara Escarpment Commission, who spoke at length about the Niagara Escarpment plan and the development permit process.

In response to members’ interest in learning more about the Niagara Escarpment Plan, the Niagara Escarpment Commission, the process for obtaining development permits, and the escarpment itself, we are providing links to additional information for the benefit of all members.

Check out this information:

Interactive Map NEC Website Development Permits

Photos of the action at the Grimsby Community Open Forum

Registrar’s Concerns About Lockboxes and Security Outlined in Bulletin

A recently-published Registrar’s Bulletin addressed the proper use of lockboxes on listed properties, the permissions required from sellers, the expectations for protection of the seller’s property when a lockbox is in use and the importance of keeping up to date on technological advances and best practices when using lockboxes.

Be sure you are complying with the rules – read the full Registrar’s Bulletin here

Note:

RAHB’s also has rules and policies on the use of lockboxes and seller’s keys. They are found in the Rules & Regulations, Section 2 MLS® Listings, Subsection  2.17; Section 12 Trading Procedures, Subsection 12.07, and in MLS® Policies – Miscellaneous #16, as follows:

Section 2 MLS® Listings
2.17 Members shall ensure that lock boxes provided for the purposes of access to the property which is the subject of an MLS® Listing are set with a unique code for the security of their Seller’s property. Further, Members shall change the lock box combinations, as required during the course of the Listing to maintain reasonable security, and not use any preset manufacturers’ codes.

Section 12 Trading Procedures
12.07 With the knowledge and authority of the Listing Brokerage, keys or other entry systems may only be used by Members for the purpose of inspecting properties or showing properties. The making of duplicate keys from the one obtained, the action of failing to return the key to the Listing Brokerage within a reasonable time, or the turning over of the key or information on the entry system to any Person not authorized by the Listing Brokerage, is an unauthorized use. The member conducting the showing or inspection will remain on the premises during the entire period of access unless permission in writing has been obtained from the Listing Brokerage and will ensure that all security precautions are taken.

12.07a) Keys shall be re-deposited in a lockbox immediately upon exiting the property and the lockbox shall be properly secured.

12.07b) The member conducting the showing or inspection is solely responsible to ensure that all security precautions are taken prior to departing the property.

MLS® Policies – Miscellaneous
16.  Any member found to be in breach of Rules and Regulations, Section 2 – MLS® Listings sub-section 2.17 (lock box code) will be fined $50 for the first offence, and $200 for the second and any subsequent offence.

Update Your Saved Searches for Split Levels!

We recently added 3, 4 and 5-level Sidesplits and 3, 4 and 5-level Backsplits to the Property Style menu in the residential search screen and in Broker Load.

While these features are visible to RAHB members for their searches, they will show only as Sideplit or Backsplit when those property styles are uploaded to the shared database –  the regional Matrix system does not differentiate between the number of levels.

Conversely, when backsplits and sidesplits are uploaded from the regional Matrix to RAHB Matrix, they will show only as Backsplit or Sidesplit in RAHB Matrix.

To obtain the best results for your searches and saved searches when they include split levels:

To search: specify the number of levels you are looking for in a split level, as well as Sidesplit and/or Backsplit so you will see all results from RAHB listings and regional listings.

For saved searches: choose Sidesplit and/or Backsplit in addition to the numbered levels of sidesplits or backsplits to see all results from RAHB listings and regional listings.

If you have any questions, please contact the MLS® Department at 905.667.4650 or support@rahb.ca.

Teeing it High and Letting it Fly!

June 8 was an excellent day for Teeing it High and Letting it Fly!

RAHB members, supporters and tournament sponsors turned out to enjoy a day of golf and prizes at the annual Charity Golf Tournament at Copetown Woods Golf Club.  The weather cooperated and made for a perfect day for a round of golf!

PRIZE WINNERS

Lisa Hensen, Jason Hensen, Arlene Brown, John James – Top Foursome
Julia Fedak – Longest Drive (Ladies’)
Randall Weese – Longest Drive (Men’s)
Michelle Campagne-Blyth – Closest to the Smirnoff
Justin Park – Closest to the Pin
Robert Ip – Closest to the Pin (Men’s)
Kim Binkley – Closest to the Pin (Ladies’)
Steve Roblin, Dan Paisley and Todd Foley – First, second and third, respectively, Putting Contest
Robert Ip – 50/50 Draw
Orval Levie – 24” CCM Mountain Bike
David Yunker – $250 VIA Rail Canada Voucher

Unfortunately, there were no winners of the two Hole-in-One contests and the prizes – two Westjet tickets and a Florida golf vacation – went unclaimed. The good news is that we raised money for Good Shepherd and will be presenting a cheque as soon as the final number has been tallied.

Thanks to the golfers, sponsors and donors who supported the tournament and helped make it a great day!

Our very generous sponsors and prize donors:


Carolann Bosett, Creative Outdoor Advertising
Robert Cherubino, The Personal
Brock Dunsby, Dunsby Property Inspections
Jamie Edwards, JM Edwards Associates Inc.
Ed Madronich, Shawn & Ed Brewing Co.
Norman, Mill St. & 5 American House
Allan Spisak, ACISS Home & Commercial Inspections
Krista Toussaint, Mashed Interiors
VIA Canada Rail

Congratulations to the Top Foursome:


Left to right:  John James, Arlene Brown, Jason Hensen, Lisa Hensen

 

 

 

 

Property Information Forms Updated

The Property Information Forms (PIFs) for both residential and commercial properties have been updated!

The updates include several changes by way of amended, new or deleted requirements and picks.  You can review summaries of the changes to each of the forms by clicking on the links to the residential PIF and commercial PIF below.

The new Property Information Forms will be available in the Realty Shoppe on Tuesday, June 26, 2018. Availability on WEBForms® will be announced soon. Please begin using the new forms as soon as they become available.

View Residential Property Information Form summary

View Commercial Property Information Form summary

RAHB Professional Development:  Expanding Your Client Base – Michael Appleton

To have a long and successful career in real estate sales, you must build a considerable client base as a foundation for repeat/referral business. By developing a host of systems that lead to consistency in keeping in touch with people, you will close more sales and effectively grow the size of your client base.

Monday, June 18, 2018
RAHB – McCullough Room
1 p.m. – 3 p.m.
$30+HST

Register today by e-mail to angelam@rahb.ca

Take a Look at RAHB’s New Member Portal!

On Tuesday, June 12, you had your first glimpse at RAHB’s new Member Portal!

How to access the new Member Portal 

It’s easy! Just click on the link to RAHB Education/Account Services under RAHB News & Membership Services on your single sign on (SSO) dashboard at my.rahb.ca.

When you click on this icon you will now be taken to the new Member Portal.

The new, user friendly Member Portal will eventually replace the Clareity dashboard (or single sign on) at my.rahb.ca.  You will still log in as usual, but the dashboard you see will provide more information on one screen, while still giving you easy access to the services you need, like Matrix, WEBForms®, CONNECT and more.

The new member portal will also provide you with easier access to your own member profile, information about your account, and RAHB professional development and computer courses.

What’s new about the RAHB Education/Account Services program?

The new RAHB Education/Account Services program allows you easier access to your education and account information. There will be a more comprehensive listing of information specific to you – such as a list of courses for which you have registered. It’s also more intuitive when you search for courses and your account information.

What can you do?

Be sure to go into the new Member Portal via the RAHB Education/Account Services icon on the Clareity Dashboard – take a look around, and familiarize yourself with the look and feel.

Be sure to update your information within the new Member Portal.

And help us help you by sending us any questions you have about the new RAHB Education/Account Services program, or new Member Portal as a whole, so we can ensure we have everything covered before this becomes the Member Portal at my.rahb.ca later this summer.

Please submit your questions and comments about the new Member Portal to rosanneh@rahb.ca. Your input/feedback will be very useful as we develop educational resources (e.g. FAQ and videos) for the official launch later this summer.

 

Great Open Forum in Caledonia – Two More to Go!

Thank you to all members who attended the Caledonia Community Open Forum on June 5, 2018!

There was great dialogue and participation by all members, with discussion covering upcoming events, RAHB initiatives, professionalism, and updates from representatives on the Nomination Committee and Charity Auction Task Force.

Joining the Open Forum was Jaymie Nelson, Senior Economic Development Officer for Haldimand County.  Several members asked Jaymie where to find the Community Profile; it can be downloaded in full online here.

Also, any members interested in receiving FREE print copies of Haldimand County Maps and Guides can simply fill out this form.

** Remember: There are still two more Community Open Forums being held this month.  You don’t want to miss out so please pre-register today!

Grimsby – Friday, June 15: Register here

Dunnville – Wednesday, June 20: Register here

Some scenes from the Caledonia Community Open Forum!

 

 

 

Just Junk – Newest Partner in RAHB Advantage!

We are pleased to announce that Just Junk Hamilton is the newest partner in RAHB’s member value package, RAHB Advantage.

Just Junk offers a 10 per cent discount on junk removal from your or your clients’ homes – a great service for you as well as your clients! A phone call or e-mail is all it will take to rid your home of unwanted clutter.

Just Junk Hamilton covers a wide area from Oakville to Caledonia – check out what areas they cover as well as how to take advantage of this great service.

Please click here for more information about Just Junk.

Please click here for more information about RAHB Advantage.

Amendments to MLS® Policy Now in Effect

The Board of Directors recently approved amendments to the MLS® Policies – Photos #2.

The first change is that members now have 48 hours to post a photo on their listing, instead of two business days. The fine for failing to upload a photo once a listing becomes active is still $50.

The second change is that a member now has 24 hours after receiving the $50 fine to upload a photo, rather than the unspecified time in the original policy. The additional fine remains at $100.

Lastly, if a photo is not uploaded within 24 hours of receiving the $100 fine, the listing will be removed from the MLS® System.

Photo policy #2 now reads:

If photo/sketch attached or photo to follow have been selected in the Photo field and no photo/sketch is attached or uploaded for any MLS® listing, within 48 hours of receiving an MLS® number, a $50 fine will be levied to the member.

Furthermore, if a photo is not uploaded within 24 hours of receiving the initial $50 photo fine, an additional $100 fine will apply and be charged to the member.

If a member does not upload a photo within 24 hours of receiving the $100 fine, the listing will be removed from the MLS® System.

New Official RAHB Video!

We’ve recently launched our new official RAHB video! Shot over the last year, with help and participation from several members and staff, the video showcases RAHB members and what you do. The video is below, as well as posted on our YouTube channel, Facebook pages, News & Alerts, and our website at www.rahb.ca. Please share at every opportunity you can.

 

Thank you to everyone who had a hand in making this video. Your efforts are truly appreciated.

Check out these great features from the Realty Shoppe!

Special Promotion – RAHB Folded Maps

Price REDUCED by 15% only until Friday, June 29!
Attach your business card and use these maps to promote yourself

Hamilton
$2.50 Now $2.13 ea.


Burlington
$2.50 Now $2.13 ea.

 

Outlying Areas
$1.10 Now $0.94 ea.

Multi-Use Feature Sheet Stand – NEW REDUCED PRICE!

Holds 8” x 11” sheets or can be adapted with the removable divider (included) to create two pamphlet pockets.
Stands on a table, or can be hung from a wall.
$8.35  NOW $6.75 ea.

 

OREA EMERGE Conference 2018

OREA’s newly-branded EMERGE Conference will feature OREA’s first-ever technology panel focusing on the ever-changing landscape of real estate. 2018 EMERGE will offer great content, showcase innovative speakers and deep dive into the relationship between technology and real estate.

EMERGE will be offered in four locations across Ontario in the Fall – click on Read More below for all the details and to register for the EMERGE session of your choice. OREA member early bird registration fee is only $99.

READ MORE

Flood Victims in N.B. and B.C. Need Our Support

A message from the Canadian Real Estate Association:

Flood Victims in N.B. and B.C. Need Our Support

Imagine having to evacuate your home. Feeling powerless while flood levels keep rising, reaching unprecedented levels. Waiting anxiously until the water has receded then returning home to assess the damage and start down the long road to recovery.

Our fellow Canadians in communities in both New Brunswick and British Columbia are right this very minute piecing their lives back together after severe flooding.

The REALTOR® community has shown, time and time again, that when disasters strike, we are keen to come together and raise funds for the victims. Unfortunately, the time has come again when our help is needed.

In solidarity with boards and associations in New Brunswick and British Columbia, the Canadian Real Estate Association is asking the REALTOR® community to consider giving what you can to help the Canadian Red Cross deliver long-lasting relief to those impacted by the recent record-breaking flooding. By donating, you’ll help show that REALTORS® from across the country are here to help those affected in their time of need. The more money we raise together, the stronger that message will be.

Click here to make a tax-receiptable contribution to the Canadian Red Cross securely using one or both of our REALTORS Care® donation pages.

Thank you for your continued generosity and for showing the world that REALTORS Care®.

New Look for WEBForms®!

CREA WEBForms® has a fresh new look and redesigned interface, which means helping your clients has never been easier.

Beginning in August, when you log into CREA WEBForms® you will automatically be redirected to the new CREA WEBForms® experience. WEBForms®Classic (the version currently available) will no longer be accessible.

But you don’t have to wait till August to switch to the new CREA WEBForms®.

Here are three reasons you should make the switch to the new CREA WEBForms® today:

Save Time
With the ability to auto-populate forms using data from your board/association’s MLS® System, you can save time and simplify the buying and sales process. 

Do More Deals From Anywhere
Whether you’re at home or on the road, CREA WEBForms® works effortlessly with the device of your choice. You can use your cellphone, tablet or computer to complete your real estate transactions.

Enjoy Freedom of Choice
CREA WEBForms® links to industry-leading e-signature and transaction management apps. You have the freedom to choose from popular apps like DocuSign®, Authentisign®, TransactionDesk®, NEXONE and eZmax.

Make the switch today by logging into CREA WEBForms® and clicking “Try the new CREA WEBForms®” at the top of the page.

(reprinted from May, 2018 edition of NEWS2Me, CREA’s national newsletter.)

 

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