Keeping RAHB Members Informed

RAHB’s Latest News

Canadian home sales drop in April

According to statistics released by The Canadian Real Estate Association (CREA), national home sales declined in April 2017.
  • National home sales fell 1.7% from March to April.
  • Actual (not seasonally adjusted) activity in April was down 7.5% from a year earlier.
  • The number of newly listed homes jumped 10% from March to April.
  • The MLS® Home Price Index (HPI) was up 19.8% year-over-year (y-o-y) in April 2017.
  • The national average sale price rose 10.4% y-o-y in April.
Home sales over Canadian MLS® Systems fell by 1.7% in April 2017 from the all-time record set in March.
Read the complete news release.

RAHB Calendar

Mark your Calendar

Held at RAHB – 505 York Blvd. Lower level room: T – Thompson    P – Purnell

Goverance & Bylaw Committee
Tuesday, May 16 – T, 9:30 a.m.

Goverment Relations Committee
Tuesday, May 16 – P, 9:30 a.m.

Finance Committee
Tuesday, May 23 – T, 9:30 a.m.

Board of Directors
Thursday, May 25 – T, 9 a.m.

MLS® Committee
Wednesday, May 31 – T, 9:30 a.m.

Upcoming Event

RAHB Charity Golf Tournament
Thursday, May 18, 2017
Beverly Golf and Country CLub
1211 2nd Concession Rd. W., Copetown

CREA News – New FINTRAC requirements soon in effect

New FINTRAC requirements that were announced in 2016 are just now coming into effect for REALTORS® on various dates starting June 17, 2017.


These changes will affect you in four ways:

1.The way you identify individuals has been improved to add more flexibility.

There are three methods for identification:

  • Using a single piece of government-issued photo identification
  • Verifying that the client’s name, date of birth and address match information obtained from a Canadian credit bureau that has been in existence for at least three year
  • Using two original, valid and current documents or information from independent and reliable sources, such as utility bills or bank statements

2. Whenever your brokerage uses a mandatary to identify a client on your behalf, you will now have to keep more detailed records of when you received identification information from the mandatary. You will also need to review the information to make sure nothing is missing.

3. The regulations expand on existing obligations to keep a record when you use reasonable measures to satisfy certain obligations under the law. The reasonable measure record obligations are reflected in:

  • New sections A.4 and B.1 in the Individual Identification Information Record
  • New sections A.3 and B.1 in the Corporation/Entity Identification Information Record
  • New section E of the Receipt of Funds Record (which has also been reorganized to reflect additional FINTRAC guidance)
  • New records related to large cash transactions and suspicious transactions

4. Clients who have been identified by your brokerage in the past do not need to be identified again if you or your Broker of Record/Manager have no doubts about the information you obtained previously.


This is only a very brief summary of the changes taking effect in June, 2017. To read the details and get the information you need about changes to forms and what it all means for you, go to the CREA site on REALTOR Link® and check out the new information in the Compliance Centre. [REALTOR Link > CREA > Resources and Compliance > Compliance Resources > Money Laundering (FINTRAC)].


Once you are on the FINTRAC page, be sure you check out the links to helpful documents near the bottom of the page – all the material has been updated. The FAQ document may be particularly helpful.


All CREA forms have been updated to reflect your new obligations under FINTRAC.  Revised forms are now available on WEBForms®.
(Note:  you may use your old forms until June 17, 2017. After that time, only the revised forms will satisfy your obligations.)

Four advertising shortcuts that lead to consumer complaints

RECO often gets complaints from consumers about advertisements for the home they have bought or sold. Here are four advertising issues that often upset buyers and sellers. Each one could be a breach of the Code of Ethics if you don’t take proper steps and obtain the necessary consent.


  1. Their listing shows up where they didn’t expect it

When brokerages share data, listings often end up captured and advertised by another brokerage through a shared advertising agreement. This can catch consumers by surprise if this isn’t how they thought the brokerage would market their home. If the listing will appear across multiple sites, make sure the seller is aware and they’re okay with it. Fully explain the implications of advertising or promotional clauses in listing agreements, and keep in mind sections 3, 4, and 5 of the Code of Ethics.


  1. Ads that include images of the home they just bought

Before the transaction is completed, you only need the seller’s written consent to advertise the property. However, after the deal has closed, the buyer’s consent in writing is also required, even if you’re only placing a simple ad that shows the property as sold. See section 36 (8) of the Code of Ethics.


  1. Ads that contain info about the buyer or seller

Even if the owner of the property has consented to advertising their property, they may not want any information about themselves to be included. If you want to include any information about either party of the transaction, you must get written consent from that party. See section 36 (7) of the Code of Ethics.


  1. Ads that contain info about the transaction

If your ad will include pricing information, or any other aspects of the deal, you need to obtain written consent from both parties. Even if you’re only advertising that the property sold for over asking, that’s private information that requires their permission. See section 36 (9) of the Code of Ethics.



When obtaining consent from the other party, it’s important to communicate with them via their representative. For example, if you are representing the seller, you must obtain consent from the buyer via their representative, unless the buyer’s brokerage has given you written permission to talk to the buyer directly. See section 7 (1) of the Code of Ethics.


This article was originally published by RECO on February 28, 2017. 
Reprinted with the permission of RECO.



Disclosure – a quick Q & A

Q. If my brother lists his property through his good friend who also works in my brokerage, does the friend (who is the listing salesperson) have to provide a registrant’s statement?

A. Yes! Remember the listing agreement is with the brokerage and not the individual salesperson. Because you work for the same brokerage, you would be considered to be representing the seller, and so disclosure of your relationship is required.


Nine ways to show your professionalism

Being professional is good for your real estate business. But what about your colleagues? Here are nine steps to take so your colleagues will treat you as a fellow professional.

  1. Always use proper phone etiquette. Leave your full name, brokerage name, and return number when you call or page a fellow salesperson. Let them know a good time to call you back.
  2. Keep all phone messages short and to the point. Check your voice mail and email messages often during the day.
  3. Promptly return phone calls and emails from other salespeople. They may have an offer or need additional information to enable them to prepare an offer. Failure to return calls may be perceived as rude, and may also stand in the way of business getting done, possibly damaging your reputation and career.
  4. Keep your commitments. If you say that you will call a colleague by a certain time, then call by that time.
  5. Call ahead if you will be late for any meeting. Let the listing salesperson know if your buyers have changed their minds and don’t want to see the property.
  6. Respect another salesperson’s privacy.
  7. Avoid making late night phone calls about things that can wait until morning.
  8. Don’t make “urgent” phone calls or leave “urgent” messages or emails unless the matter is truly urgent.
  9. Extend a courteous and positive attitude to the staff in your own office and at other brokerages.

These tips are excerpts from “A Mentoring Kit for New Salespeople”, produced by the OREA Real Estate College.

This content has been reproduced with permission from the Ontario Real Estate Association.

Karan Barker Scholarship

Investing in the next generation


The Karan Barker Scholarship Fund was introduced in 2000 as a way to honour the significant and ongoing contributions of Karan Barker, RAHB’s Executive Officer at the time, and to help the children and grandchildren of RAHB members and staff pay for their secondary education.

That same year, a task force, which included Karan, was set up to develop criteria and eligibility requirements for scholarship applicants. A fundraising effort was also begun, and by the end of the year, over $1,100 was in the fund. The goal was to
eventually raise $100,000.

Sadly, Karan Barker passed away in February of 2001. By November of that year, the fund nearly reached its $100,000 goal thanks to gifts from more than 120 donors, with many of the donations made in Karan’s memory. The first scholarship was awarded at the end of 2001, to Abbie Howdon, daughter of Ron Howden (now of Chase Realty Inc.).

Since 2001, the scholarship fund has continued to grow from donations from individual member donors and from the proceeds from the RAHB annual charity golf tournament, the HBDREB income trust and staff “casual day” fund. Today, the scholarship fund is a healthy $200,000, which allows scholarships to be paid from the interest accrued.

Karan Barker Scholarships are presented annually at the RAHB Annual Election Meeting. To date, $86,500 has been invested in 65 students.

The Karan Barker Scholarship application is now available – see page 15 for a link to the application form and find complete details for submitting an application on the form.

“An investment in knowledge always pays the best interest.” – Benjamin Franklin

Applications for the 2017 Karan Barker Scholarships are now available!

Next time you are at the RAHB office, check the donor and recipient wall opposite the members’ resource centre on the main floor!

Does your daughter or son – or granddaughter or grandson – qualify for a Karan Barker Scholarship?

Does she or he

1. Attend, or have an acceptance to attend, university or community college?
2. Demonstrate academic excellence? Get involved in school activities or the community?
3. Show maturity, initiative and/or strength of character?

If this sounds like your child, have them complete an application for a 2017 Karan Barker Scholarship!

Download the 2017 scholarship application from REALTOR Link® (look under the Forms and Member Changes tab) or here.

Application deadline is Friday, August 11, 2017.

Do you use Market Watch in the regional Matrix system?

Q:  When you follow Market Watch on your Matrix home page, you may notice that once you log in, the number of new listings, back on market listings, price changes, etc. doesn’t necessarily go up and down through the day.  Does that mean there are no changes to the listing inventory?

A:  The short answer:  No.  Changes are occurring all the time as members add listings, cancel listings, sell homes or change a listing’s status in other ways. You can see those changes when you look at the detail in the lists of listing changes. You just won’t see a change in the total  showing in the Market Watch widget.

There’s a long explanation of why the Market Watch numbers don’t change, and it has to do with the default 24-hour time period and how the totals on the widget don’t refresh. The more important issue, though, is: are you missing new listings and listing changes because you have been watching the totals on your home page all day?

The best way to make sure you know about all changes to listings is to click on the link to see the hotsheet layout of changes and see what’s new – that way you won’t miss anything.

In this fast-paced market, you need the most up-to-date information available, so be sure to go to the lists of changes to find the most recent changes.

Golf for Your Community

RAHB golf

This year, at RAHB’s 20th Annual Charity Golf Tournament, golfers will enjoy a round of golf at the exclusive Beverly Golf and Country Club and support two great women’s shelters: Interval House of Hamilton and Halton Women’s Place.

Interval House

About Interval House of Hamilton

Established in 1986, Interval House of Hamilton is a non-profit emergency shelter serving women who are fleeing relationship violence and abuse. In addition to the emergency shelter program, Interval House of Hamilton has three community-based programs that provide counselling, peer support and legal advocacy: the Women’s Centre of Hamilton,the Flamborough Women’s Resource Centre and Jared’s Place: Legal Advocacy and Resource Centre for Women.


Halton Women's Place


About Halton Women’s Place

First opening its doors in 1980, Halton Women’s Place is an emergency shelter that offers accessible crisis services and counselling to abused women and their children. The organization designs and implements strategies to inform and empower women to make decisions about their safety, rights and options, and works to promote and provide public education to end violence against women and children.

All proceeds from RAHB’s 20th Annual Charity Golf Tournament will go to Interval House of Hamilton and Halton Women’s Place.

Important change to preemptive (“bully”) offer process

To help clarify the steps you must take if your Sellers change their minds about “no offers until”, the Board of Directors approved several changes to Section 2 of the MLS® Rules and Regulations.

The chart below shows the original wording of Section 2, Subsection 2.15 of the MLS® Rules and Regulations in the left column, and the new wording in the right.

Note the changes to the first parts (2.15 and 2.15 (a)) have been amended by the addition of the words in bold, and section 2.15 (b), shown in all bold text, has been re-worded from the original to provide more clarity.

The complete rewriting of Section 2.15 (b) is based on the Registrar’s Bulletin from February 21, 2017, titled Written direction for multiple offers.  The Bulletin provided an excellent overview of how to convey offers to your clients in a preemptive offer situation and stressed the importance of using a fair and transparent process.

These changes are now in effect.

Bully offer

Preemptive Offers (UPDATED)


Useful links

  • Read the Registrar’s Bulletin (February 21, 2017) titled Written direction for multiple offers. Not only does it talk about how to deal with preemptive offers, but also discusses multiple offer situations generally.
  • View a video tutorial for OREA’s Seller’s Direction re: Property/Offers Form #244


As always, if you have any questions, please contact our MLS® Department at 905.667.4650 or Our staff will be happy to assist you.

Sold Out at Trade Show – NOW RESTOCKED

These customized items really stand out!

Feature-Sheet-standFeature sheet holder – Includes business card pocket, copy keeper to help keep sheets in place and frosted look shield to protect your new holder from scratches.   The attractive graphics emphasize why using a real estate professional brings so much value!

Welcome-signWelcome signs – Double sided, 3 styles: Multi, Black & White, Tiffany blue

“Welcome” side for open houses and “Please” side for Appointment viewings

High-quality graphics come mounted on 1/8″ PVC and are accompanied with a 1/2″ rich black base for a classic finish and ease of positioning on any floor, ledge or countertop. Size: 8″w x 12″h

Business-card-signsBusiness card signs – Double sided, 4 styles: wood grain, multi, black & white and Tiffany blue

Display this side for Appointment viewings: Please leave your BUSINESS CARD
Display this side during Open Houses: Please take a moment TO REGISTER




Monday to Friday, 8:30 a.m. – 4:30 p.m. T.: 905.529.5979 F.: 905.529.7109
E.: * All applicable taxes are extra. Prices subject to change.

Professional Development for REALTORS®

Held at RAHB – 505 York Blvd. Lower level room: C – Chambers    M – McCullough


New Member Computer Training Level 1
Thursday, May 4 – C 9 a.m. – 11:30 a.m.
Thursday, May 18 – C 9 a.m. – 11:30 a.m.
Thursday, June 1 – C 9 a.m. – 11:30 a.m.
Thursday, June 15 – C 1 p.m. – 3 p.m.


ABR® Accredited Buyer’s Representative – Gareth Jones
Monday, May 15 & Tuesday, May 16, 2017 – M
9 a.m. – 4:30 p.m.

REIC 2600: Ethics and Business Practice – Mary Jones
Monday, June 19 – Wednesday, June 21, 2017 – M
9 a.m. – 4:30 p.m.

Professional Development

iPad Agent – Amyn Chagan
Wednesday, May 17, 2017 – M
9  a.m. – Noon
$79+HST (Early Bird prior to May 10);
$99+HST regular price

Master Open House – Amyn Chagan
Wednesday, May 17, 2017 – M
1 p.m. – 4 p.m.
$79+HST (Early Bird prior to May 10);
$99+HST regular price

Insurance Concerns for Buyers – Lou Radomsky
Friday, May 19, 2017 – M
9:30 a.m. – 11:30 a.m.

Agency – Practical Facts for Dealing with Buyers – Hugh Foy
Monday, May 29, 2017 – M
10 a.m. – Noon

Tax and Estate Planning – Peter Bowen
Lunch and Learn Workshop
Monday, June 5, 2017 – M
10 a.m. – Noon

Power of Email MarketingMark Brodsky
Monday, June 12, 2017 – M
10 a.m. – Noon


To register, or for more information, contact Angela at 905.529.8101 x233 or

Musings by George

RAHB as an “efficient” market?


Have you ever taken a minute to think about what RAHB’s role is in contributing to the “efficient” real estate market in the Burlington, Hamilton and outlying areas?

RAHB is a not-for-profit corporation that offers services to advance member interests.   I think most members (RAHB has 3,085 at the time of writing) would agree the MLS® System is the single most valued RAHB service since each member’s livelihood depends on it.  However, to thoroughly understand the total value offered, we need to go beyond thinking of the MLS® System as just a single service. Rather, we should also consider the two complementary services that go hand-in-hand to contribute to making RAHB’s MLS® System an efficient marketplace: the first is the MLS® Rules and Regulations and the second is our Professional Standards and Discipline process.

Rules and Regulations are needed to set the ground rules by which the market will operate.  Without rules there would be chaos.  Participants need to know the rules and abide by them in order for any marketplace, some may say exchange, to work efficiently and fairly.  Rules and Regulations provide the input structure to the market.

Professional Standards and Discipline services are needed to encourage market participants to follow the rules, and when they do not, these services provide appropriate disciplinary measures with the aim of motivating that individual to abide by the rules in the future. Some may think of these services as market output services to correct inappropriate behaviour and encourage application of the rules and regulations, again with the aim to create a fair and efficient market.

Now let’s look at three market descriptions.  Do the following sound familiar?

The organization likely descended from the Association of Brokers…. twenty-four … gathered at the Masonic Hall …– summarized from Wikipedia

[The organization]… does not own what is traded. Instead, it acts as a market where …buyers connect with …sellers – summarized from Investopedia

The primary function of [the organization]… is to help provide liquidity; in other words, to give sellers a place to “liquidate” their … holdings. – summarized from  Investopedia

Could those descriptions outline how our association and MLS® System began, and how the association works today?  I think they could.  However, they are actually describing stock exchanges in general and, in the case of the first quotation, the Toronto Stock Exchange, or TSX, in particular.

RAHB’s MLS® System is an example of an “efficient” market:  it contains reliable data; everyone using the data works to the same rules, which creates a level playing field; and there is a process in place to enforce compliance to the rules so the market remains stable.

There are additional similarities between our MLS® System and the TSX. Brokers (or participants) using the TSX are all licensed under the oversight of a regulatory body that enforces Ontario securities law.  That governing body – the Investment Industry Regulatory Organization of Canada (IIROC) – has rules all licensees must follow, and the TSX has additional rules and regulations that those market participants must follow.  These rules create a level playing field where participants know what they have to do, what’s expected of them and how they must serve their clients.

In addition to the rules, there is also an enforcement or compliance process that comes into play when rules are broken, for what good are rules where there is no way to make sure they are being followed? In this column last month I touched on that exact point.

So what does all this have to do with RAHB?

The financial marketplace governing structure sounds very similar to our industry’s structure with the Real Estate Council of Ontario (RECO) setting overall rules for real estate registrants to follow, and RAHB having additional rules and regulations associated with using our MLS® System.

RAHB’s MLS® System has evolved to have much in common with the financial services market, or exchanges.  We have created an efficient marketplace for the trading of real estate, and that marketplace has clear rules in place to ensure everyone – members, buyers and sellers – is treated fairly.  We have also created a mechanism for enforcing the rules – that is, a discipline process.

Our MLS® System is the real estate exchange for our market. Rule-setting and ensuring compliance to those rules are two integral components to make this market both efficient and fair for all.


On a different note, I hope to see you at the RAHB Annual Charity Golf Tournament to be held on May 18, 2017 at the Beverly Golf and Country Club! The tournament is raising money for two local women’s shelters:  Halton Women’s Place in Burlington and Interval House in Hamilton – both great causes.


Best regards, George


RAHB welcomes new members!

The REALTORS® Association of Hamilton-Burlington extends a warm welcome to its newest members from March 22 to April 19, 2017!

Mike Hijazi
Bridgecan Realty Corp.


Natalie Hashka
Ramsin Kamo
Jennifer Isaacs
Coldwell Banker Community Professionals


Dylan Stewart
ComFree Commonsense Network


Jacob Poirier
Keller Williams Edge Realty


Irina Arkhipova
Mahassen Farah
Judy Marsales Real Estate Ltd.


Corinne Briggs
Peter Milne
Mark Fleming
Rob Silenzi
RE/MAX Escarpment Realty Inc.


Carmen Arancibia
RE/MAX Escarpment Walsh & Volk Group Realty Inc.


Inder Singh
RE/MAX Realty Enterprises Inc.


Nastasia Harris
David Alexander
Robert Jendrzejczak
Right At Home Realty Inc.


Vanessa Rosati
Royal LePage Signature Realty Inc.


Nathan Vancardo
Holly Estey
Sutton Group About Town Realty Inc.


Caressa Anglin
Zoocasa Realty Inc.

Record March Sales; Low Inventory Continues

The REALTORS® Association of Hamilton-Burlington (RAHB) reported 1,803 sales were processed through the RAHB Multiple Listing Service® (MLS®) System in March. The month’s all-property sales set a new high for the month of March, surpassing the record set just last year by 22.2 per cent.

There were 2,197 properties listed in March, an increase of 17.5 per cent compared to March of last year and 6.5 per cent higher than the 10-year average for new listings in the month.

“This is the sixth month in a row – beginning October of last year – that we’ve seen a new monthly record for sales,” said RAHB CEO George O’Neill. “While there was a good increase in new listings, it doesn’t quite balance the number of sales, so the end-of-month listing inventory is 35 per cent lower than last year at this time – that’s less than a month of inventory.” 

Seasonally adjusted* sales of residential properties were 16.6 per cent higher than the same month last year, with the average sale price up 29.5 per cent for the month. Seasonally adjusted numbers of new listings were 10.2 per cent higher than March of 2016.


Overall residential sales of 1,702 units were 20.2 per cent higher than the same month last year. Residential freehold sales were 17.4 per cent higher than March of 2016 while sales in the condominium market were 32.8 per cent higher than the same month last year.

The median price of freehold properties increased by 28.5 per cent over the same month last year while the median price for condominium properties increased by 24.2 per cent compared to the same period.

The average price of freehold properties showed an increase of 28.7 per cent compared to March of last year; the average sale price in the condominium market increased by 28 per cent compared to the same period.

Average sale price is based on the total dollar volume of all properties sold through the RAHB MLS® System. Average sale price can be useful in establishing long-term trends, but should not be used as an indicator that specific properties have increased or decreased in value. Contact a REALTOR® for information about your area or property.

The average number of days on market decreased from 28 to 20 days in the freehold market and from 27 to 19 days in the condominium market, compared to March of last year.

“Year to date, residential sales are up by 18.4 per cent and the average sale price by 22.9 percent over the same period last year and listing inventory is 35 per cent less than a year ago,” noted O’Neill.  “In this market, where homes are selling quickly and buyers are competing for so few listings, a buyer’s and seller’s best ally is a REALTOR® – a real estate professional who can offer the best advice for navigating the market.“


Every community in RAHB’s market area has its own localized market. Please refer to the accompanying chart, and contact a REALTOR® for more information.

RAHB Market Activity for Mar

*Seasonal adjustment removes normal seasonal variations, enabling analysis of monthly changes and fundamental trends in the data.


About the REALTORS® Association of Hamilton-Burlington
Established in 1921, the REALTORS® Association of Hamilton-Burlington (RAHB) represents more than 3,000 real estate brokers and sales representatives from Hamilton, Burlington and outlying areas. Members of the Association may use the REALTOR® trademark, which identifies them as real estate professionals who subscribe to a strict code of ethics. The Association operates the local Multiple Listing Service® (MLS®) System and provides ongoing professional education courses for its members. Advertisements of local MLS® property listings and information about the services provided by a REALTOR® can be found at More information about RAHB is available at

RAHB Area Maps – March 2017

RAHB Average Price by District – (#) Residential Unit Sales

Hamilton West,  10 – 12
Hamilton East,  23, 24, 27 – 29
Hamilton Centre,  13, 14, 20 – 22
Hamilton Mountain,  15 – 18, 25 & 26

Ham 1
30 – 36, 38

Burl 1



Flamborough, 40, 43 – 45
Dundas, 41
Ancaster, 42
Waterdown, 46
Stoney Creek, 50 – 52
Glanbrook, 53
Grimsby, 54 -55
West Lincoln, 56
Smithville, 57
Dunnville, 61
Cayuga, 62
Calendonia/Hagersville, 63 & 70
Onieda/Seneca, 71 & 64
Rainham, 65
Canborough/Dunn, 60

Outlying 1

Upcoming Events

10:00 am Agency – Practical Facts for Dea... @ RAHB - McCullough Room
Agency – Practical Facts for Dea... @ RAHB - McCullough Room
May 29 @ 10:00 am – 12:00 pm
Instructor: Hugh Foy Join us for this two (2) hour presentation on Agency – Practical Facts for Dealing with buyers This informative two hour seminar will equip you with a fresh outlook to utilize best[...]
8:30 am Principles of Mortgage Financing @ RAHB - McCullough Room
Principles of Mortgage Financing @ RAHB - McCullough Room
May 30 @ 8:30 am – Jun 1 @ 4:30 pm
Five Ways to Enroll: Online: Go to Major credit cards only. Fax: Complete the course application form and fax it to (416) 445-2113. Major credit cards only. Mail: Complete the course application form, enclose[...]

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