Keeping RAHB Members Informed

RAHB’s Latest Updates

Six SIM Reports Now Available!

If you missed RAHB’s Statistics Information Management – or SIM – reports, you will be happy to know six reports are now available:

  • Residential Sales by Area
  • Residential Sales by Type
  • Residential Comparison Report
  • Commercial Sales by Area
  • Commercial Sales by Type
  • Lease Statistics

These reports will complement the statistical reports you can produce in Matrix under the Stats tab.


You can access SIM reports by:

  1. Using the link under Market Reports in Matrix:

Six Matrix SIM Reports

  1. Using the SIM icon on your dashboard at my.rahb.ca.

SIM Icon

  1. Going directly to sim.rahb.ca and logging in with your usual login credentials.


If you have any questions about the SIM reports, please get in touch with Valerie at the RAHB office – 905.529.8101 or valeriew@rahb.ca.

100 Free Burlington Home Flood Protection Assessments

The Intact Centre on Climate Adaptation at the University of Waterloo is offering 100 free Home Flood Protection Assessments to Burlington residents in 2018 on a first come, first served basis. Home Flood Protection Assessments are available to owners of single- and semi-detached homes and townhomes beginning January 1, 2018.

For Home Flood Protection Assessment inquiries,  email info@aet98.com or call 1-877-876-9235.

To learn more, visit: www.homefloodprotect.ca

Have Lunch with the RAHB President!

Want to have lunch on the President’s dime?

If you have ideas on how to improve the association, or have constructive criticism for RAHB, send your name to 2018 RAHB President Jack Loft!  Every couple of weeks, Jack will choose a name and take that member to lunch to talk about the association. This could be your opportunity to present your great ideas and enjoy a lunch on the President. To participate, send your name to Jack at president@rahb.ca.

Jack Loft Lunch RAHB

Remember to Cancel Your Alternate Listings in Matrix

Did you know that when you multi-market your listings – for example, as a residential property AND a farm – and receive two MLS® numbers, you must:


  1. Flag both listings with the other listing’s MLS® number, as shown below in the screen shot from the Input screen:

Matrix Alternate Listings


  1. Cancel the second listing when one of the listings is sold. This will avoid the situation where one property is reported as sold twice.


Please note that you do not require a signed cancellation form to cancel the second listing! This is only an administrative change to the marketing of your listing which has now sold under another MLS® number.

Should you have any questions concerning multi-marketed listings, please call the MLS® Support Desk at 905.667.4650 (8:30 a.m. – 4:30 p.m. weekdays).

Learn About Burlington’s Proposed New Official Plan

Interested in learning more about Burlington’s proposed New Official Plan?

The City of Burlington will be holding a series of public meetings to cover various aspects of its proposed new Plan.

The meetings will be held through January and February, and members of the public are welcome to attend in person or watch a live webcast.

The first meeting was held on January 8 and covered the sections of the proposed new Official Plan that related to the rural area, agriculture, natural heritage, greenspace and mineral aggregates.


The other meetings and topics are:

Tuesday, January 16, 2018

1 p.m. and 6:30 p.m.

City Hall, Room 247, Level 2

Topics of discussion:

Employment policies, employment conversions and the mixed-use intensification area policies.

This meeting serves as a continuation of the Nov. 30, 2017 Planning and Development Committee meeting.

The public is welcome to attend the meeting or watch a live webcast. The meeting will not include further delegations.

Tuesday, January 23, 2018

1 p.m. and 6:30 p.m.

City Hall, Room 247, Level 2

Topic of discussion:

A recommendation report related to the downtown will be presented.

The report will contain the supplementary information requested by the council (e.g. background information regarding the Urban Growth Centre boundary; proposed heights compared to the existing in-effect Official Plan; and potential redevelopment sites).

This meeting will consider a new staff report.

The public is welcome to attend the meeting or watch a live webcast.

Tuesday, February 6, 2018

1 p.m. and 6:30 p.m.

City Hall, Room 247, Level 2

Topics of discussion:

Growth management, implementation and any remaining topic areas identified by City Council.

This meeting serves as a continuation of the Nov. 30, 2017 Planning and Development Committee meeting.

The public is welcome to attend the meeting or watch a live webcast. The meeting will not include further delegations.

Tuesday, February 27, 2018

1 p.m. and 6:30 p.m.

City Hall, Room 247, Level 2

A second statutory public meeting to present any revisions to the proposed new Official Plan.

The public is welcome to attend the meeting or watch a live webcast. Delegations are not required to register in advance to speak.


Links and Resources

Master Lock Lockboxes at the Realty Shoppe

Available at the Realty Shoppe: Master Lock lockboxes, with weather covers to protect from rain and snow!

Master Lock Push Button Lockbox: $41.55

Master Lock Dial Lockbox: $36.05Realty Shoppe Lockboxes 2

Master Lock Light-Up Dial Lockbox (NEW!): $48.60Realty Shoppe Lockboxes 3


Remember to use your lockboxes properly!

Lockboxes are an important tool for your business – be sure to use them properly. When leaving a location where you have used the lockbox, ensure the lockbox is actually locked again. For a dial lockbox, this means spinning the dial once it is shut, and for the pushbutton style, re-keying the number combination to close it.

Never give out a combination to someone who is not known to you to be a salesperson, particularly when you receive a request for the combination via cell phone. If you are uncertain, call the salesperson back at their office for confirmation.

As well, you are reminded that RAHB’s Rules and Regulations Section 2 – MLS® Listings, Sub-section 2.17 has this to say about using lockboxes on your listed properties:

Members shall ensure that lock boxes installed on each of their listings are set with a unique code for the security of their Seller’s property. Further, members shall change the lock box combinations, as required during the course of the listing to maintain reasonable security, and not use any preset manufacturer’s code.

As well, RAHB MLS® Policy Miscellaneous, #16 describes a fine for misusing lockboxes:

Any member found to be in breach of Rules and Regulations, Section 2 – MLS® Listings sub-section 2.17 (lock box code) will be fined $50 for the first offence, and $200 for the second and any subsequent offence.

Realty Shoppe Logo

Monday to Friday, 8:30 a.m. – 4:30 p.m. T: 905.529.5979 F: 905.529.7109 
E.: realtyshoppe@rahb.ca * All applicable taxes are extra. Prices subject to change.

Member Appreciation One-Day Sale at the Realty Shoppe!

To THANK YOU for your continued support, we are inviting you to the Realty Shoppe’s Member Appreciation One-Day Sale on Monday, January 15, 2018!

Visit the Shoppe to enjoy light refreshments and enter your business card to win one of two great prizes. In-person shoppers will receive a 10% discount on January 15 only; some restrictions apply and only while quantities last. Please contact the Realty Shoppe (905.529.5979) for details.


Realty Shoppe Appreciation Sale

2018 Hamilton Conservation Authority Fee Schedules

The Hamilton Conservation Authority (HCA) Board of Directors has approved a 2018 Plan Review Service Fee Schedule and Permit Fee Schedule for applications under HCA’s Development, Interference with Wetlands and Alterations to Shorelines and Watercourses Regulation.  The new fee schedules were effective January 1, 2018 and represent a 1.5 per cent increase over the 2017 fees. Click here for complete details.

RAHB Donations Help Provide Accessible Laundry Rooms

RAHB’s donation to St. Peter’s Long-Term Residence was able to equip the laundry rooms on every floor with new accessible machines!

“As you can see in this picture, the front-end loading machines are more accessible now to residents in wheelchairs who want to be independent and do their own laundry. The new machines are energy-efficient and use less water too”, says Kathryn Hazlewood of St. Peter’s Residence. “On behalf of St. Peter’s Residence, thank you for funding this project and contributing to more residents being independent.”

Take a look at the photo below to see one of St. Peter’s residents in action. To learn other ways the Association gives back to the community, visit rahb.ca/givingback.

St. Peters Donation

A Message from Jack Loft, 2018 RAHB President

As we enter 2018, I want to wish all of you every opportunity for success in the coming year.

Our Association, through many programs and efforts, is committed to empowering our members to succeed. Directors, our CEO and staff are responsible for governance, finances, contract negotiations, futures planning, a robust MLS® system, education and other areas of performance to serve our members and to make RAHB the Association of choice within our profession. With a successful data sharing agreement in place, REALTORS® have options. We will work hard to be the best option.

During the coming year, I want our Board to focus on two themes in particular: effective communication and professionalism.

I encourage you to reach out to Directors and staff when you need a question answered or you have a constructive idea. I will also be encouraging the Board and staff to do a better job of keeping members informed of changes to service, the latest developments, or any issue that affects your ability to provide excellent service to your clients. We will do a better job of listening and at keeping everyone informed.

We are committed to raising the professionalism of our industry. There has been a strong message from the public and from within our ranks that we need to raise the bar. Our everyday interactions with clients and fellow REALTORS®, every conversation, every phone call, every social media post, every part of the buying and selling negotiation demand integrity and professionalism. This can be accomplished in many ways. By adhering to our Bylaws, our Code of Ethics and statutes governing our industry, we can raise our reputation as true professionals. We should not wait to be forced to do this. We need to regain the respect of the public and each other – respect that is hard to gain and quick to lose.

My commitment to you is that throughout this year, in addition to the recognized functions that the Board undertakes, I will regularly look to these themes of effective communication and professionalism and work toward improving both.

Please consider volunteering for any of the various RAHB committees and task forces in 2018. It is a rewarding  learning experience that will make you a more informed REALTOR®.


Jack Loft
RAHB President


Meet Your 2018 Board of Directors

Want to know more about your 2018 Board of Directors? We’ve compiled all of their biographies in one convenient place. They look forward to serving the membership in 2018! For their contact information, click here.


Jack LoftJack Loft, President

Jack is a retired police officer and has been a member of RAHB since 2004. He is a Broker with RE/MAX Escarpment Realty Inc. and has served as a member or chair of various committees, including CEO Selection, Finance, Professional Standards and various task forces. He was first elected to the RAHB Board of Directors in 2015.

Jack loves wilderness and long distance hiking, fishing, golfing and cycling.  He and his wife are avid travellers and readers.


Bob Van de VrandeBob Van de Vrande, President-Elect

Bob is the Broker of Record of Apex Results Realty Inc., and has been a RAHB member since 1988. Bob was first elected to the RAHB Board in 2016 has served on the Arbitration, Audit Finance and Risk and MLS® committees in addition to various task forces. He will serve as President-Elect in 2018.

Bob enjoys family trips and gatherings and combines this with his love of travelling and photography. Bob has a passion for education, having earned an MBA as well as Bachelor of Commerce and Bachelor of Education degrees. He has previously served as a trustee, Chair and Vice-Chair of the Halton Catholic District School Board. Bob’s special interest is gifted education and he has worked to promote educational options in this area.  Bob has been an active member of St. Patrick parish in Burlington for more than 46 years and is president of Project Maranatha for Youth, a charity promoting youth leadership, education freedom and pro-life issues within the Catholic and broader community. Politically Bob has been active at both the provincial and federal levels with the Conservative party. Bob’s hobbies include reading, swimming, travelling and stamp collecting. Prior to converting his current brokerage to Apex Results Realty Inc. in 2012, Bob was a founding partner of a successful office operated under a national franchise since 1992.


Lou PirianoLou Piriano, Immediate Past President

Lou is Broker of Record of L. Piriano Real Estate. He has been an independent REALTOR® in Hamilton since 1973 when he first joined RAHB. He was elected to the RAHB Board of Directors for the 2014 term and served as President-Elect in 2016 and President in 2017. Lou has chaired the MLS® Committee, Regional Rules Task Force and the Audit Committee and has also served on the Finance, Arbitration and Professional Standards committees and previously chaired the Technology Task Force. He holds a mortgage broker’s license to further assist his real estate clients.

Originally a native of Brooklyn, New York, Lou was brought up and educated in Hamilton followed by additional education at the University of Guelph. Real estate brokerage was Lou’s first career choice out of university. After raising a family and successfully operating his brokerage, he is now able to commit even more time to the Association’s goals for members.


Ann Forbes AdrntAnn Forbes Arndt

Ann has been a member of the Association since 1990 and is a Broker with Royal LePage Macro Realty Inc. She is a RAHB Past President and has served on, and chaired, numerous RAHB committees and task forces over the years. She has also served on OREA and RECO committees. Ann was named RAHB Volunteer of the Year in 2005.

Ann is involved in the Dragon Boat community as a coach and steers person. She was pleased to be part of a Canadian team that attended the World Masters Games in Aukland, New Zealand in 2017.


Nikola BucaloNikola Bucalo

Nikola is a Salesperson with Coldwell Banker Community Professionals. He joined RAHB in 2010 and was first elected to the RAHB Board of DIrectors in 2016. Nik has served as Chair of the MLS® and Government Relations committees and as a member on the Government Relations Committee and the Strategic Options Task Force.

Having grown up in a real estate household, this Millennial has been in and around our profession for over 20 years. These deep roots in the industry are a real motivation to contribute to the long-term success of organized real estate.

In his spare time Nik loves to run, play volleyball, compete in triathlons, read about fringe science and play a few musical instruments.


Kathy Della NebbiaKathy Della-Nebbia

Kathy is a Salesperson with Royal LePage State Realty. She first joined RAHB in 1986. She was elected to the RAHB Board in 2016 and again for 2018, and has served as Chair of the Government Relations Committee and member of the MLS® and GR committees and Charity Auction Task Force.

Kathy first joined organized real estate as Kathy Fournier with Montreal Trust. She left real estate for about 12 years, started a family and returned in 2004 when her youngest was in grade one. She considers herself blessed in so many ways with family, friends, colleagues, business, health and her journey of learning and growth through this life. She is passionate about learning, involvement, people and family. Her favourite quote is “life is not about learning how to weather the storm but about learning how to dance in the rain”.


Ralph FrisinaRalph Frisina

Ralph joined RAHB in November 1977 and is now a Broker member with L. Piriano Real Estate. He is a long-time member of the Arbitration and Discipline committees and served as a member of the Finance Committee in 2017.

Ralph has long been involved in the family construction/development business and in the early 90’s helped move the Frisina Group into more new home construction, custom home construction and residential infill sites. He opened his own brokerage in 1981 and 30 years later wound down the business.

He has been a member of the Independent Order of Odd Fellows since the early 1990s, and has served as treasurer, noble grand and district deputy grand master. He is proud of the organization’s involvement with Camp Trillium and “OuR Island”, a camp for children with cancer, and their families.

Ralph is married and is, as he says, blessed with a large extended family – he proudly noted he became a great uncle twice in August. He looks forward to continuing to build on the work started by past and present directors and to facing all challenges of a changing real estate market.


Paul HammondPaul Hammond

Paul is a Salesperson with Keller Williams Edge Realty. He has been a member since 2007 and, since joining RAHB, has served on the Burlington Council, Golf Tournament Task Force, and MLS® and Discipline committees.

Paul serves as a RAHB Director because he wants to give back to an Association that has provided him with so many tools to carve out a very successful and satisfying career. He believes his past career provided him with skills he could utilize to make RAHB even better for all members.

Paul is a life-long resident of Burlington and surrounding area who is both a 12-year share-holding member at Burlington Golf and Country Club and a contributing member of their board of directors. As a previous owner of Servicemaster of Burlington for 15 years, Paul developed many skills, contacts and knowledge that he believes has prepared him to help elevate RAHB to new exciting levels!


Stephanie PinetStephanie Pinet

Stephanie is a Salesperson with RE/MAX Escarpment Lisa Weber Realty Inc. She joined RAHB in 2014 and served on the RAHB Government Relations Committee in 2017.

Stephanie grew up in Burlington and notes that she’s travelled around the world enough to know that the Hamilton-Burlington area is truly one of the great places on the planet. She describes herself as “obsessed with investing in real estate” and is a member of the Real Estate Investing Network. Her passion for real estate investments has prompted Stephanie to turn two single family homes into legal duplexes, and there are sure to be more projects in the future.

Stephanie notes that her time on the Government Relations Committee in 2017 and now on the Board of Directors are her first steps into volunteering and she expects to find working with the Board to be as rewarding as her time on the GR Committee. In her free time, Stephanie enjoys playing hockey and softball, as well as hiking, sailing and snowboarding.


Diane PriceDiane Price

Diane is a Salesperson with Keller Williams Complete Realty. She joined RAHB in 2004. Diane was elected to the RAHB Board of Directors in 2017 and has served as both member and Chair of the Charity Auction Task Force, and as member of the Discipline and Arbitration committees. Diane received RAHB’s Outstanding Community Service Award in 2006.

Diane was a member of The Rotary Club of Ancaster for 11 years. In that time, she was involved in raising $2.5M for water wells and sanitation in Haiti and travelled to Haiti six times. She has also served on the Police Services Board, Interval House board and school councils. Diane started a criminal harassment support group and raised money for women who have been stalked. Her past experience includes being an aesthetician, working for her father’s Customs business, public speaking and owning a fishing/hunting store. Diane has two sons and two grandchildren.


Richard WeimaRichard Weima

Richard is a Broker Manager with Right at Home Realty Inc. He was a member of RAHB in the 1980s, an Access Member then rejoined RAHB as a Member in 2015. He served as Chair of the Burlington Division (1986-88) and as a member of the Member Engagement (2016) and Nomination (2017) committees.

Richard’s passion for the real estate business began early, when he accompanied his father, a home builder and developer in Sarnia, to his many new home sites during the 60s and 70s. At 21, Richard obtained his real estate license, gravitating to new home sales and then resale. Richard volunteered as Director and Vice-President on the Sarnia Lambton Real Estate Board until transferring to the Burlington and Oakville area. Becoming a member of the Oakville-Milton & District Real Estate Board, Richard served as OMDREB director, Vice President and President (1993).

With a 44 year tenure in the real estate profession, Richard remains a part of tremendous transformation. Information sharing, public access and technology have all contributed to improve the speed and efficiency of service provided to the real estate consumer. Richard understands the challenges a real estate salesperson faces daily in an ever-changing environment and invites communication with opportunity to learn and succeed together.

RAHB Holiday Hours

Happy Holiday NewsReal Ad











Association Holiday Hours

Closed: December 2526, 27 & January 1

Open regular hours (8:30 a.m. – 4:30 p.m.): December 28 & 29

Re-opening for regular business: January 2

The ​Holiday Schedule fo​​r​ ​​listing package​ ​d​eliveries​ is​: 
December 28, 29 & January 2. The ​regular​ ​schedule ​resumes on Wednesday, January 3​, 2018.​

Matrix help

If you require help with Matrix when the RAHB office is closed, you can:

  • Access online help directly in Matrix by clicking the blue Help tab, where you will find Matrix Training Guides or Tutorials


The Association’s photographer will be unavailable to take photos for broker-loaded listings entered on December 22, 23, 24, 25 & 31, 2017.

If you need help uploading your photos to RAHB Matrix, check out this tutorial.

Upload your photo through REALTOR.ca

To have your picture appear with your listings on REALTOR.ca, you must upload your personal photo through REALTOR.ca.

Here’s how:

  1. Go to http://member.realtor.ca
  2. In the top right-hand corner, where you see your name, click on your name for a drop down list.
  3. Choose My Profile.
  4. Click the Choose File button.
  5. Select the photo you wish to appear on REALTOR.ca from your personal files.
  6. Once the photo appears, click the “Save” button.

realtor.ca profile photo


If you require assistance, please contact the MLS® Department at mls@rahb.ca or 905.667.4650.

Remember: photos of the property only, please

When you load photos of your listed property, please be sure to include only photos that are specific to that property. You should not be including, for instance, photos of neighbourhood amenities, the park down the road or the beach two blocks away.

A good rule of thumb is that you can’t include photos of anything you cannot see from the listed property.

This is a requirement from CREA relating to acceptable multimedia links. CREA allows only property-specific information to be uploaded to REALTOR.ca, and that information is taken from the following fields in broker load:

  • Alternate feature sheet
  • Virtual tour URL
  • Sound bites
  • Sales brochure
  • Additional photos
  • Board preferred map service to locate property

Remember – if you can’t see if from the listed property, it shouldn’t used as a photo for your listing.

Call for RAHB volunteers

Be part of the action! Volunteer on a RAHB committee or task force in 2018!

Just complete the Volunteer Form and forward it to the RAHB office by Friday, January 5, 2018. Complete details, including descriptions of committees and task forces, are on the form.

Call for RAHB volunteers

Monthly service fee reduced starting in January!

Effective January, 2018, your monthly service fee will be reduced to $39 from $44. This new fee will be reflected on your January, 2018 invoice.

This fee reduction is a result of prudent financial management on the part of the Audit, Finance and Risk Committee, the CEO and the Board of Directors throughout 2017. Even after a significant upgrade to our MLS® System in 2017 and with more, enhanced services coming in 2018, you – our valued member – will benefit from a lower monthly fee.

If you have any questions about this fee reduction, please get in touch with Jack Loft, 2017 Chair of the Audit, Finance and Risk Committee, at jackloft48@gmail.com or at 905.929.4994.

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