Keeping RAHB Members Informed

RAHB’s Latest Updates

Property History – Inconsistencies in Property Address

It has been brought to our attention that some listings in the system may not be showing complete property history. Property history relies on unique property identifiers to link to historical listing data. The unique identifiers used in this process are made up of a combination of key listing fields including Region, Municipality, Neighbourhood, Street Address, City and Postal Code. Recently, PIN and Roll number (if available) have been added to the logic to provide improved accuracy.

In many instances where a problem with property history has been reported, inconsistencies in the property address across the historical listings are the cause (usually a City or Street name). In these cases, staff have been able to make adjustments to the field(s) causing the inconsistency, allowing the unique identifiers to match and history to properly link.

The below example illustrates how Property History may become broken because of an inconsistent address across two listings:

Listing #1
1234 #65 Regional Road
West Lincoln, Ontario
L0R 1Y0

Listing #2
1234 #65 Regional Road
Smithville, Ontario
L0R 1Y0

In effort to avoid inconsistent entry of listing addresses we recommend using the Fill from Geowarehouse function in Matrix Input.

If you encounter a listing which is missing property history, please use the Report Data Error link in Matrix to notify RAHB MLS Helpdesk Staff of the issue so it can be investigated and corrected.

New Provincial Standard Lease Form

Did you know that OREA Form #400, Agreement to Lease, can no longer be used as a residential lease?

As of April 30, 2018, all residential leases must be written up on the new Standard Form of Lease mandated by the provincial government. You may continue to use OREA Form #400, Agreement to Lease to set up the terms of the lease, but must then use the provincial standard form to formalize the lease.

For more information, visit www.orea.com – click on Resources and Forms, then Standard Forms & Clauses under Standard Forms & Clauses (the menu on the left-hand side of the page), click on Q&As Lease FAQ (2018).

Find the new standard lease form by using the link in Matrix > Links > Pinned to Top or by clicking here.

Removing or Cancelling a Showing in ShowingTime

Are your buyers unable to make it to a scheduled showing? Or your sellers unable to show their home when a showing has been booked? Did you cancel the showing? Not only is it courteous to cancel a showing request if the appointment cannot be honoured, it’s also required according to RAHB’s Rules & Regulations:

Section 8 – Selling Procedures

8.04 If a Member is unable to keep an appointment, the Member shall:

(i) where the appointment was made directly with the Listing Brokerage, advise the Listing Brokerage, or if direct contact with the Listing Brokerage is not possible, advise the Seller directly; or

(ii) where the appointment was made directly with Seller as permitted under these Rules, advise the Seller directly.”


If you’ve booked your showing request in ShowingTime, you can also cancel it in ShowingTime. Here’s how:

1. Log in to ShowingTime from the Tools menu in Matrix. As ShowingTime is an SSO (Single Sign-On) link, no additional login information will be required.

2. In ShowingTime, Click on the Showings button, located on the left-hand side of your screen.

3. a) To cancel a showing that you have requested on another member’s listing, click I Have Requested.

b) Alternately, to cancel a showing request on one of your listings, select On My Listings.

4. On the right-hand side of your screen, you will see a list of showings that have been requested. Click on View/Modify for the listing in question.

5. Click on Cancel Appt.

6. This will bring up a dialogue box in which you can provide a reason for cancelling, and any additional comments. This information will automatically be sent out to the listing salesperson via their preferred method of correspondence (SMS, email, phone).

The listing salesperson will receive the following message:

Please feel free to contact the RAHB MLS® Department if you have any questions – 905.667.4650 or support@rahb.ca.



Matrix tip: Searching for Main Floor Bedrooms and Bathrooms

Many home buyers are looking for homes that have bedrooms and bathrooms on the main level, and Matrix makes it possible to search for those properties! You need only to make a simple addition to your search criteria.

Here is what you need to do….

1.  In your residential search criteria (go to Search > Residential), scroll down to the bottom of your screen. Click Add (beside Additional Fields).

If you have already added fields to your search criteria, this will look slightly different.

2.  Add Rooms Search to the available criteria. Highlight this field in the Available Fields box, and then click Add.  Rooms Search will now appear in the selected fields list.  Click Back to return to the search.

3. Scroll down to the bottom of the screen, and you will see the Rooms Search field (below the Additional Fields bar). Set Type to either Bedroom or Bathroom (depending on what you are searching for), and level to M (main floor).

This will search the rooms list for any room where the Type is Bedroom or Bathroom, and the level is M – main floor bedrooms and bathrooms!

If you have any further questions, please do not hesitate to contact the MLS® Department at 905.667.4650 or support@rahb.ca.


Have Your Say – RECO Survey on Mandatory Continuing Education in Ontario

RECO is performing a review of its Mandatory Continuing Education (MCE) program, and part of the review is a survey that has now been sent to all registrants. The survey is asking for your opinions about the MCE program.

Check your inbox (or spam folder) for a message from CamProf Inc., the consultant engaged by RECO to lead the MCE program review. Be sure to take this opportunity to have your say, and help maintain high professional and educational standards in your profession. The survey period is from May 14-28, 2018, so don’t delay!

Complete Our Electronic Lock Box Survey for a Chance to Win a $50 Tim Horton’s Gift Card

RAHB is considering introducing electronic lock boxes to our marketplace for our members. In order for their use to be effective, electronic lock boxes would need to be used by every RAHB member who lists properties and chooses to install a lock box.

Before we explore this we would like to obtain your level of interest in the idea of using electronic lock boxes.

Your personal security, the physical security of your seller’s property and contents, as well as ease of use and compatibility with modern digital business processes and RAHB’s MLS®  System, are all reasons to consider exploring electronic lock boxes at this point in time.

We ask that you please take two minutes to answer four questions via our survey – use the Take the Survey link below.

The survey will be available until Thursday, May 24, 2018.

Please note that survey responses and participation are completely anonymous.

As a thank you for your participation, and if we receive one-third member participation for this survey, all members will be added to a draw for a $50 Tim Horton’s gift card.

Responses to this survey will be collected and provided to all members in an upcoming issue of our NewsReal e-newsletter. The winner of the Tim Horton’s gift card will also be announced at that time.

Thank you in advance for your participation. We value your feedback and strive to add value to your RAHB membership.

Take the survey now:  www.surveymonkey.com/r/ElectronicLockBoxes

Lunch with the President!

Today RAHB President Jack Loft enjoyed lunch with Bill Beattie of Royal LePage State Realty. Bill has been in the business nine years after a successful career as a sales manager. He is passionate about serving his clients and is impressed with our current Board. Bill would support electronic lock boxes and also likes the Realty Shoppe. He is proud to call himself a ‘non asterisk’ agent!

For your chance to have lunch with the RAHB President, please e-mail your name to president@rahb.ca.

Lunch with the President


First Partners in RAHB Advantage Member Value Package!

Member Value Package


Following up on the introduction of RAHB’s new member value package, RAHB Advantage, we are pleased to welcome our first two partners: The Personal Insurance Company for group home and auto insurance and GoodLife Fitness.

The Personal has been one of Canada’s leading group insurance companies for over 40 years, and offers preferred group rates on home and auto insurance. Their rates are not available to the general public. We chose The Personal for their excellent reputation, long-term commitment to their customers and the benefits they can offer to you.

In addition to preferred rates, you will also receive:

  • Personalized coverage to fit your individual needs
  • Expert advice from licensed insurance advisors
  • 24/7 emergency assistance if you ever need to make a claim

Learn more about The Personal by watching this short video.

For more information or to see how much you can save on your home and auto insurance, contact The Personal at 1.888.476.8737 or thepersonal.com/rahb.


GoodLife Fitness is also offering RAHB members a reduced rate not offered to the general public.

Once you become a GoodLife member under this program, you may add up to four additional family members as members. Use your membership in over 280 fitness clubs across Canada, including 50 Energie Cardio Clubs in Quebec. You will have access to state-of-the-art cardio equipment, free weights and weight machines, and much more!

The cost: only $519 +HST per member per year, or $24 +HST per member bi-weekly.

For more information or to register, go to http://register.goodlifefitness.com.

You can also find more information about both The Personal home and auto insurance and GoodLife Fitness by clicking here.  A link to RAHB Advantage will be coming soon to your dashboard at my.rahb.ca!

Be sure to watch for further announcements as additional partners are added to this member value package! It pays to be a RAHB member!



Announcement: RAHB’s New Member Value Package – RAHB Advantage

I am very pleased to announce a new member-only value package – RAHB Advantage!

Through RAHB Advantage, we are partnering with a variety of local businesses that will be offering services at discounted prices not available to the general public.

The May 9 issue of NewsReal will include details about our first two partners – The Personal home and auto group insurance and GoodLife Fitness – as well as instructions on how to sign up for the services of your choice. With this member value package you are in control as these services are totally optional; you may register and use whichever services you need or want.

RAHB Advantage is just one more way your association adds value to your RAHB membership. Over the past year RAHB has rolled out a full data share with the regional real estate boards and associations, a new Matrix MLS® System, ShowingTime to automate the property showings process and now this member value package.

Stay tuned as we continue to add more partners to RAHB Advantage, and add even more value to your RAHB membership.


George O’Neill


Doing Business With Colombian Tech Companies

On Thursday, May 10, the City of Hamilton, in association with Gateway to Trade, is hosting a delegation of 14 companies from Colombia exploring strategic alliances for co-development  with companies in the Greater Hamilton area. The Colombian companies are in the digital creative and animation, software, VR/AR, mobile and audiovisual industries. Two of the visiting companies focus on next-gen visualization tech specifically for real estate/property development/industrial development.

This B2B opportunity is open to anyone who would like to meet one-on-one with one or more of the Colombian delegates. There is no cost to attend, but registration is required.

The process for registering and scheduling a meeting with a delegate is:

  1. View company profiles here
  2. Request your meetings:  Submit the form at the above link
    3. Attend the event and your scheduled meeting on May 10.

The details:

Thursday, May 10, 2018
McMaster Innovation Park, 175 Longwood Road, Hamilton
Noon – 1 p.m. – Networking Lunch
1 p.m. – 4 p.m. – Scheduled meetings


New Picks for Split Levels!

The following new picks have been added to the Style field to make it easier to search for these properties:

  • 3 Level Sidesplit
  • 4 Level Sidesplit
  • 5 Level Sidesplit
  • 3 Level Backsplit
  • 4 Level Backsplit
  • 5 Level Backsplit

These picks are available only for RAHB listings, so when you use any of them for a search, we recommend that you also choose either Sidesplit or Backsplit (according to what you are searching for) to return all listings in the category.

The new picks are now available in Matrix for broker loading and searching, and will be added to RAHB’s Property Information Forms at the next reprint.

Please note that the old picks of Backsplit and Sidesplit have been removed from listing input, so be sure that whoever enters your listing knows which of the new picks should be used.

If you have any questions, please contact the MLS® Department at 905.667.4650 (Monday to Friday, 8:30 a.m. – 4:30 p.m.) or support@rahb.ca.


Realty Shoppe

Check out these popular open house items!

NEW Road Side Signs**
9” h x 24” w, printed both sides, on corrugated plastic, to fit on silver wire stake.

**Sign Bylaws differ from municipality to municipality and these signs may not be allowed in all areas.  Please refer to the sign bylaws of the municipality in which this sign will be placed to ensure it conforms to the current sign bylaws.

Courtesy Signs
Corrugated plastic, upright teepee.  Perfect in wet/snowy weather to protect your homeowner’s flooring.

Please Leave Your Card
4”w x 5”h, plastic, desk top sign

Welcome tent card

Guest Register
Pad of 25 sheets


Monday to Friday8:30 a.m. – 4:30 p.m.
T: 905.529.5979  F: 905.529.7109
* All applicable taxes are extra. Prices subject to change.






Scholarship Applications Available!

Does your daughter, son, granddaughter or grandson qualify for a RAHB Scholarship in Memory of Karan Barker?  Does she or he:

  • Attend, or have an acceptance to attend, university or community college?
  • Demonstrate academic excellence?
  • Get involved in school activities or the community?
  • Show maturity, initiative and/or strength of character?

If this sounds like your child or grandchild, have them complete an application for a 2018 scholarship!

Download the 2018 RAHB Scholarship in Memory of Karan Barker application from REALTOR Link® (look under the Forms & Member Changes tab) or find it here.

Application deadline is Friday, September 14, 2018.


Reminder: Changes to RAHB Photographer Billings and Services

As of May 1, 2018, RAHB’s photographer, REAL Services, has changed its delivery platform. This has resulted in the following changes for members requesting photos through Matrix:

  • As of May 1, 2018, members will no longer be billed through their RAHB account for photos and virtual tours produced by REAL Services. Invoices will be issued by REAL Services directly to members.
  • Between May 1 and May 31, REAL Services will continue to take front and back photos requested through Matrix. REAL Services will send invoices directly to members during this time.
  • After May 31, the option to request photographs through Matrix will be discontinued – the Photographer’s Instructions field will no longer be available.
  • After May 31, all photography and virtual tours will need to be arranged with and paid for by members directly with service providers.

Please note that REAL Services will still be available as a photography/virtual tour service – please contact them at 905.319.9399 or via e-mail at photos@realservices.ca. Other real estate photo and virtual tour services are available in our area; a Google search for “real estate photo services (city/town) Ontario” yields a sizable number of service providers.

If you have any questions about this change in photography service, please contact our MLS® Department at 905.667.4650 or support@rahb.ca.

Help Protect the Dream

The Ontario Real Estate Association (OREA) is urging all Ontario REALTORS® to help protect the Canadian dream of home ownership for future generations.

OREA’s research shows that to keep the dream alive, governments need to:

  • Ensure the right type of housing is available to meet future needs
  • Make home ownership more affordable for first time buyers
  • Increase supply to fill the demand as it grows

How can you help?

  1. Learn more about future buyers’ prospects for home ownership at keepthedreamalive.ca
  2. Contact your local candidates in the upcoming provincial election to make them aware of the issues, then encourage them to commit to supporting policies that will make home ownership in Ontario more affordable.

Visit keepthedreamalive.ca for all the details, including how to contact your local candidates; OREA can help you make a difference in the June 7 provincial election.


Assessment Field – Property Information Form

Q: What value do I put in the Assessment field of the Residential Property Information Form?

A: When you enter information in the Assessment section of the Residential Property Information Form, please ensure you use the Assessed Value appearing on the GeoWarehouse Overview – NOT the amount on the Property Inquiry report from the City of Hamilton, or any phased-in value.

Assessed value is determined every four years, and the increase is phased in over the following four-year period. Assessed value is what the City determines the property to actually be worth (usually less than what it sells for), while the phased-in value is what is used to determine property taxes for that year. It is done this way so that homeowners don’t get a big spike in property tax every four years.


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