When your listings are submitted to Fusion and uploaded to Matrix, the listing number assigned by Fusion receives an “X” at the beginning of the number when it appears in Matrix. So a listing H1234567 in Fusion becomes XH1234567 in Matrix.
When your clients view their listings sent from Matrix to their client portal they will see the MLS® numbers prefixed with the “X”.
If your clients are searching for their listing on REALTOR.ca, they will not be able to find it with the listing number beginning with “X”. You should let them know that they can find their listing on REALTOR.ca by omitting the X from the beginning of the number.