It has come to RAHB’s attention that users are posting URLs for a pre-recorded walk through or a virtual tour, rather than a Virtual Live Stream Tour on

You are reminded of the following:

  1. The posted URL only remains active in the time period you specified; and then disappears.
  2. Virtual Live Stream Tours are advertised on and intended as a real time walk through of the property, with the Listing Salesperson available to answer questions at that time of the Virtual Live Stream Tour.

Below is how your Virtual Live Stream Tour is advertised on

Pre-recorded videos should only be placed under the “Virtual Tour URL” or “Additional Images URL” in Matrix as shown below:

If you will be hosting a Virtual Live Stream Tour, you may enter the date, time and URL under “Open Houses” in Matrix as shown below:

Should you have any questions, please contact the RAHB MLS® Help Desk at 905.667.4650 or