Update – August 18

We are glad to say that most major issues stemming from the OC/ORTIS cutover in Matrix have been resolved. It has been reported that some listings are still not showing room data.

If you encounter any other issues, please report them to the MLS® Help Desk at support@rahb.ca or 905.667.4650

We have been made aware of several issues that are affecting RAHB Members within the Matrix System, as a result of the OC/ORTIS cutover to their new MLS® System (ITSORealEstate).

We are working alongside Corelogic to fix any issues and investigate others. Below is a list of issues we are aware of at this time:

Listing Photos

Some members are reporting that there are listings that do not contain photos, or are not appearing within a listing. RAHB is reporting these on a case-by-case basis. If you come across this problem please e-mail all information to support@rahb.ca

Client Portal

With the cutover to the ITSORealEstate system, an “X” prefix was added to the beginning of ORTIS listing numbers. This “X” has now been removed from ORTIS and OC listings.


If you had ORTIS listings within your cart prior to August 6, you will need to re-add those listings.

If you have added ORTIS listings to your cart since August 6, this issue will not affect you.

Client Portal – Favourite/Possibilities List

If any of your clients saved any ORTIS listings within their Favourite or Possibilities List prior to August 6, they will need to be re-added.

If your clients added listings to their Favourite or Possibilities Lists since August 6, this issue will not affect them.

Property Type/Sub-Type

Corelogic is aware of an issue that is affecting the Property Type and Sub-Type fields. Corelogic is working alongside RAHB to fix this issue. It will take some remapping of the system in order to align these fields across all the boards/associations involved. We do not know when this issue will be fixed, but RAHB will be sure to communicate updates as they occur.


The “Marketwatch” issue has now been resolved and all listings should be showing.

Other Issues?

If you experience any other issues with the system, please contact the RAHB MLS® Help Desk at MLS® Help Desk at 905.667.4650 or support@rahb.ca.

Corelogic is working with us to remedy any issues related to the ITSORealEstate cutover. We are appreciative for their support, and we appreciate your patience and understanding at this time.