Update – August 18
We are glad to say that most major issues stemming from the OC/ORTIS cutover in Matrix have been resolved. It has been reported that some listings are still not showing room data.
If you encounter any other issues, please report them to the MLS® Help Desk at [email protected] or 905.667.4650
We have been made aware of several issues that are affecting RAHB Members within the Matrix System, as a result of the OC/ORTIS cutover to their new MLS® System (ITSORealEstate).
We are working alongside Corelogic to fix any issues and investigate others. Below is a list of issues we are aware of at this time:
Listing Photos
Some members are reporting that there are listings that do not contain photos, or are not appearing within a listing. RAHB is reporting these on a case-by-case basis. If you come across this problem please e-mail all information to [email protected]
Client Portal
With the cutover to the ITSORealEstate system, an “X” prefix was added to the beginning of ORTIS listing numbers. This “X” has now been removed from ORTIS and OC listings.
Cart
If you had ORTIS listings within your cart prior to August 6, you will need to re-add those listings.
If you have added ORTIS listings to your cart since August 6, this issue will not affect you.
Client Portal – Favourite/Possibilities List
If any of your clients saved any ORTIS listings within their Favourite or Possibilities List prior to August 6, they will need to be re-added.
If your clients added listings to their Favourite or Possibilities Lists since August 6, this issue will not affect them.
Property Type/Sub-Type
Corelogic is aware of an issue that is affecting the Property Type and Sub-Type fields. Corelogic is working alongside RAHB to fix this issue. It will take some remapping of the system in order to align these fields across all the boards/associations involved. We do not know when this issue will be fixed, but RAHB will be sure to communicate updates as they occur.
Marketwatch
The “Marketwatch” issue has now been resolved and all listings should be showing.
Other Issues?
If you experience any other issues with the system, please contact the RAHB MLS® Help Desk at MLS® Help Desk at 905.667.4650 or [email protected].
Corelogic is working with us to remedy any issues related to the ITSORealEstate cutover. We are appreciative for their support, and we appreciate your patience and understanding at this time.
What happens if you do not know which listings are affected by this ‘x’? How will we know which ones we are to add once they are removed?
This is getting exhausting!
Hi Jenni,
I spoke with our IT and MLS® departments and unfortunately the solution is to go by memory by using the address to find any listings that was previously saved to a cart. We apologize, however our hands are tied in this situation. If you have any further questions, please e-mail [email protected]
Has the mapping issue with the Property Type/Sub-type fields been resolved?
If not, does that mean auto-email searches that have selected criteria in these fields could have incomplete matches?
Hi JoAnn, the mapping issue has not yet been resolved. We are still working with Corelogic on this issue.
I’ve had issues with showtime. Realtors are telling me they can’t book.
Hi Karen, we are looking into an issue with ShowingTime right now. Thank you.
Is the ORTIS update also what is causing some issues with Showing Time?
Hi Ann. Thank you for letting us know. At this time we are unsure if they are related however we are looking into the issues with ShowingTime.
Hi Ann, the issue with ShowingTime is fixed now.
I don’t see the tab to access the intramatrix. Is there another way to access this?
Hi Cathy, In a previous communication is was stated “The “IntraMatrix” tab will be removed, as it will no longer be necessary to search under it, as all the listing data will appear in RAHB’s Matrix”. Thank you.
I noticed that the public remarks are not showing on all the listings. You can only view Realtors remarks. Will this get fixed as well
Hi Karen, If you have any specific cases where this has happened (with MLS number) please report to [email protected] or call at 905.667.4650
I still have listings not coming up in my clients auto-email when the listing 100% matches their criteria. Is this issue happening elsewhere? I have spoken to RAHB personnel who have directed my inquiry to Corelogic.