RAHB has identified an issue in WEBForms® that was created when CREA updated the default landing page to WEBForms® 2019 last week. The issue affects member assistants; specifically their ability to work as the REALTOR® and/or for migrating member’s transaction kits from the Legacy version to WEBForms 2019.

However, RAHB has found the following solution.  If you are a member assistant and require access to a REALTORS® transaction kits in the Legacy version of WEBForms® to read or to migrate to WEBForms® 2019, please follow the steps outlined below. Please keep in mind, after January 2, 2020 you will no longer have access to the Legacy transaction kits.

  1. Log in Matrix. Ensure you are “Working as” the REALTOR®

You will automatically be redirected to the members Legacy version, which will be available until cutover to WEBForms® 2019 on January 2, 2020.

  1. Click on the WEBForms® Kit Name.


  1. Click the “Send Kit to WEBForms® 2019” link.

When the transaction kit has been copied over to WEBForms® 2019, you will see the following message:

Please note, the transaction kit will have been copied over to the new WEBForms® 2019 as a read-only file. You can add editable forms to these kits, but the original forms that were migrated over, will remain read-only. Please note, new transaction kits must be created in WEBForms® 2019 as of December 16, 2019,


CREA is also offering WEBForms® support. You may contact them on their toll free number 1.800.842.2732 with questions or concerns during the follow hours:


Monday – Friday, 8:00 a.m. – 12:00 midnight

Saturday – Sunday, 8:00 a.m. – 10:00 p.m.


Should you have any further questions you may also contact the MLS® Help Desk at 905.667.4650 or e-mail support@rahb.ca