Q:  How do I know when to call the RAHB help desk and when to call Tech Helpline?

A:  Good question, because they don’t offer the same services.

If you have trouble logging in to MLXchange or Fusion because of a problem with your password or user name, you should be calling the RAHB help desk.  If you have questions about MLXchange/Fusion functions, reports, searches, etc., call the RAHB help desk.  If you are having problems or questions about what you are doing after logging in to MLXchange or Fusion, your call should be made to RAHB.

RAHB help desk: 
905.667.4650
Monday to Friday, 8:30 a.m. – 4:30 p.m.

If you are having a problem with your computer’s performance, your printer or computer viruses, contact Tech Helpline.

Call Tech Helpline if …

• Your computer is running slowly
• You are ready to move to a paperless office
• You need help removing a virus or spyware
• You need help hooking up your printer
• You would like to automatically back-up your important documents
• You want to know which smart phone works best for your business
• You have questions about software, hardware, networking or digital devices
• You want advice on purchasing new technology
• You have networking issues
• You have any questions regarding hardware

Tech Helpline’s analysts can even remotely connect to your computer and fix it for you.

Tech Helpline is a great member benefit.  Contact them with all your technology and software questions not related to MLS® services.

Tech Helpline:
Toll free:  1.877.573.8104
Monday to Friday:   9 a.m.– 8 p.m.
Saturdays:   9 a.m.– 5 p.m.
or chat live by visiting www.techhelpline.com.