RECO issued the following update on their application processing delay:

We’d like to update you on a recent RECO application processing delay.

We have been experiencing longer-than-normal processing times following our recent migration to an upgraded internal database system. When the new system went live, it led to a number of unexpected functionality challenges. The bulk of those challenges have been resolved; however, technical issues were compounded during the last two weeks of RECO’s insurance period, with a large volume of registrants paying their insurance at the same time.

These challenges impacted RECO’s ability to process applications, resulting in a temporary increase in the volume of applications processed. Applications that impact an individual’s ability to trade (new registrations and reinstatements) have been given priority.

We are pleased to announce that we have returned to our posted service level standards for processing new registrations and reinstatements (10 business days).

For those existing registrants who have submitted renewal applications, we expect they will be processed by the end of October.

Please note that this processing delay does not impact a registrant’s ability to trade.

Once a renewal application and fee have been submitted, an individual’s registration is deemed to continue and they are allowed to continue trading while their application is processed. To show proof of eligibility to trade, registrants may use the MyRECO Certificate App and search tool on RECO’s website.

We apologize for the frustration that this delay may have caused. Rest assured we are working quickly and diligently to return to our service level standards for renewal applications.