RAHB Service Philosophy

Mission Statement Empowering REALTORS® to Succeed

The REALTORS® Association of Hamilton-Burlington (RAHB) is a member-centred organization, committed to providing quality services, products and programs which contribute to our members’ success as REALTORS®. Our members – REALTORS® – are our number one priority. Our members rely on the services provided by RAHB to help them deliver professional service to their clients and customers.

To serve our members, RAHB will:

  • Monitor new technology, products and services to identify those which would enhance our service to our members and our members’ service to their clients and customers
  • Monitor and manage existing services and programs to ensure they are up-to-date and relevant
  • Offer high quality services and programs in the most cost-effective and efficient way
  • Keep open the lines of communications with our members and be responsive to their needs and concerns

To deliver these services with excellence, RAHB will:

  • Regularly monitor services, products and programs offered by other comparable real estate associations to ensure RAHB members receive the best services, products and programs available
  • Think of the member first and seek constructive input from members
  • Deliver service with a professional attitude in a courteous, thoughtful and proactive manner
  • Build value and trust by listening, understanding and meeting or exceeding members’ needs
  • Deliver on promises and address mistakes
  • Be transparent in our communications with members

To measure our effectiveness in living up to these commitments, RAHB will:

  • Regularly review logs of MLS® help desk calls to ensure issues are dealt with promptly and issues are resolved
  • Conduct a general “Membership Satisfaction” survey every two years and mini surveys as required to determine our successes