RAHB Matrix Tutorials

Everything you need to learn RAHB Matrix

Matrix Video Tutorials

 Click here to watch the whole playlist.

Matrix FAQs

Q: How do I perform a Matrix Wild Card Search?

A: When you search in the RAHB Matrix Free Form Boxes, you can expand your search by using the Wildcard * (shift + 8). You can use the RAHB Matrix Wildcard to search in the following ways:

  • *king: this will find items that end with “king” (ex. Mackenzie King, Viking)
  • king*: this will find items that start with “king” (ex. King William, Kingsway)
  • *king*: this will find any items that contain the word “king” (ex. Rockingham)

A phrase can also be surrounded by a Wildcard. For example, *backyard pond* would find any items that contained the words “backyard pond” together.

When searching streets it is a good idea to add a Wildcard to the end of the street name. For example, Lakeshore* would find “Lakeshore”, “Lakeshore Ave.”, “Lakeshore West”, etc.

You don’t have to the use Wildcard Search if you don’t want to, but using it allows you to be as specific or broad in your search as you want.

Q: Will Conditional Sales with no showings still be uploaded to REALTOR.ca in RAHB Matrix?

A: No. After we cut over to the RAHB Matrix system on October 17, 2017, RAHB will no longer be uploading listings that are conditionally sold with “no showings” to REALTOR.ca.

Unlike Fusion, Matrix treats conditional sales as a status change (Matrix has two conditionally sold statuses; Active-CS and Active-NS).

In Fusion, a listing that is conditionally sold (regardless of whether showings are still taking place or not) is still classed as “Active”, and as such, gets uploaded to REALTOR.ca.

The two separate statuses in the RAHB Matrix system will ensure that only listings for properties that are available to the public for viewing are being advertised on REALTOR.ca.

Q: When will my public open houses be entered into the RAHB Matrix System?

A: The RAHB Matrix System will allow you to enter public open houses directly onto the MLS® system, similar to what has always been done for agent open houses. This will place the open house directly onto www.openhouses.ca. Upon submission, you should see your open house on the site within three hours. This means that you will no longer need to access a second site to enter a public open house.

Q: Can you start a new search and keep an original search open?

A: Yes! There are two ways.

The first is to hover your mouse over the blue Search tab, then hold down your “CTRL” key and click the Search tab. Another browser tab will open, allowing you to start a new search without losing any of the criteria or results from your previous search. You can toggle back and forth between browser tabs to both your searches.

The second way is to right click on the Search tab and click Open link in new tab, and you will get to another browser tab.

Q: How many hotsheet searches can I have in the hotsheet widget? Is there a limit?

A: You may have up to 10 hotsheet search links in the hotsheet widget.

Q: What is Concierge Mode and how would I enable it?

A: There may be times when you have set up auto emails for your client, but your client wants to see only properties with specific features for which there are no search criteria (for example, your client wishes to see only properties with renovated kitchens – there is no search field for renovated kitchens). In such a case, you might wish to preview the listings for your client. That is what Concierge Mode will do for you – you will receive the selected listings first and you can decide whether or not to send them on to your client.

Enable Concierge Mode when you set up your Auto Email under the Settings header. You will be alerted via email when new listings need approval; you can also be alerted on your Matrix homepage via the Concierge Widget.

Q: Can I disable the “Client Search” functionality within the RAHB Matrix 7.0 client portal?

A: No, this feature is enabled for all client portals. The advantage for you is that your clients, who may also be looking at other websites to search listings, will see only your contact information displayed where other sites might provide your client with full contact details for every listing salesperson.

Q: How do I display only the listings I have selected?

A: Once you have selected the listings you want to display, click the Refine button at the bottom of the page, then click Narrow. Now only your selected listings will display. To get back to the original results, click the “Original Results” link at the top left corner of the page.

If you are selecting particular searches in a saved search, however, you have to keep in mind that when you select listings and then re-save the search, it actually alters the criteria for the search. You will have to make sure you don’t save the narrowed list as a saved search, or you will have narrowed the criteria for the search for your client to just those listings.

Q: What information has been transferred to RAHB Matrix 7.0 from Fusion and regional Matrix? Will my CMAs and reports be transferred over?

A: Only your saved searchescontacts and personal head shots have been transferred to RAHB Matrix 7.0 from Fusion and regional Matrix.

Items such as your saved viewsshortcutsheadersfooterspersonal logos and anything you customized on your email templates will not be moved over. This means you now have the opportunity to use the wider range of marketing material options that Matrix 7.0 offers!

As for your CMAs – if you wish save any of your current CMAs in RAHB Matrix 7.0, download them from Fusion or the regional Matrix system, print them to a .pdf, then re-enter the information into RAHB Matrix 7.0. If you have a lot of CMAs you wish to save, this could take a bit of time, so please ensure that you schedule accordingly to ensure a smooth transition before cutover.

Q: How do I login to RAHB Matrix 7.0?

A: You can access RAHB Matrix 7.0 through http://my.rahb.ca. This is the URL for the new single sign on (SSO) dashboard that contains links to RAHB Matrix 7.0, Fusion, the regional Matrix system (requires a separate login), RAHB’s membership resources and REALTOR® tools. Login to http://my.rahb.ca as you normally would for Fusion, and then use the RAHB Matrix button to access Matrix 7.0 – no further login is required!

RAHB Matrix 7.0 Updates

 Click the posts below to view each individual Matrix 7.0 update.

Matrix Issues – Update

Last Thursday, November 8, Matrix experienced intermittent issues that affected the system’s application, media, reports and RETS services. CoreLogic has now advised that once they identified the root cause, they were able to systematically resolve the issues. The...

Searching Active Listings

When you search for active listings in Matrix or set up an auto e-mail for a client, are you including both the Active and Active CS statuses in your criteria? Active CS listings are listings with conditional sales, including conditions with an escape clause. Until...

Matrix Mapping Tools – Layers

MATRIX MAPPING TOOLS - LAYERS Did you know that the Map Search feature in Matrix can do more than display listings?  You can use the map to display key data, including regions, municipalities/sub-areas, neighbourhoods and points of interest.  Here's how: 1.From the...

Den/Bedroom: New Field in Matrix

A new Room option will be added to the Broker Load program in Matrix for condos/apartments with dens that could also be counted as bedrooms in the official listing. The new room option is Den/Bedroom and will be available on Tuesday, September 18, 2018. Prior to...

Property Information Forms Updated

The Property Information Forms (PIFs) for both residential and commercial properties have been updated! The updates include several changes by way of amended, new or deleted requirements and picks.  You can review summaries of the changes to each of the forms by...

New Picks for Split Levels!

The following new picks have been added to the Style field to make it easier to search for these properties: 3 Level Sidesplit 4 Level Sidesplit 5 Level Sidesplit 3 Level Backsplit 4 Level Backsplit 5 Level Backsplit These picks are available only for RAHB listings,...

Where Do You Find Zoning Information?

Do you know where you can find zoning information for all municipalities within the RAHB market area as well as for the surrounding areas covered by the regional group? The answer:  in Matrix! Just click on the Links tab, and when you see the list of System Links,...

Changes to MLS® Policies

The Board of Directors recently approved changes to various sections of the MLS® Policies, as noted below. The second column notes changes made. Sections in bold indicate amended or added wording; sections struck through with a line (e.g. struck through) indicate the...

Naming Listing Supplements

When you create your listing supplements, you should avoid using special characters – that is, anything other than numbers and letters – in the file name. Many characters have special meanings to browsers and operating systems, so if you include them in a file name, a...

How Do I Search for a Wheelchair Accessible Home?

Q: Is there a way that I can search for a wheelchair accessible home in Matrix? A: Yes! In Matrix, you can add a field called "VisitAble" to your search criteria and then select "yes" to enable it. Here is a description of a VisitAble home: If you have any further...

ShowingTime is Now LIVE in RAHB Matrix!

ShowingTime, the showing management system, is now LIVE in RAHB Matrix! Have you read and watched our ShowingTime training resources yet? In addition to the training resource archive, we have also put together some FAQs from our ShowingTime webinars below. If you have...

ShowingTime Appointment FAQs

ShowingTime, the showing management system, is coming to RAHB Matrix Wednesday, March 7, 2018! We have some great training webinars scheduled March 6, 7 and 8, 2018 that cover everything you need to know. Click here to register. Meanwhile, we have compiled some...

How ShowingTime Notifications Work

ShowingTime, the showing appointments request system, will be integrated into RAHB Matrix on Wednesday, March 7, 2018! To get ready for the launch, register for one of our three FREE training webinars on March 6, 7 and 8, 2018. In the meantime, you may have some...

Matrix Real Estate Trend Indicator

Have you seen the Real Estate Trend Indicator report in Matrix? This report provides information about the number of sales within defined price ranges, according to number of bedrooms: The average price of sales according to the number of bedrooms: And a range of days...

ShowingTime is Coming to RAHB Matrix!

We are pleased to announce that on Wednesday, March 7, 2018 ShowingTime will be available in the RAHB Matrix system! What is ShowingTime? ShowingTime is an industry-leading showing request system that will allow REALTORS® to directly schedule a property showing when...

Matrix Upgrades January 30, 2018

RAHB’s Matrix system was upgraded to version 7.1 on January 30, 2018. Listed below are the functionalities that have been added or corrected with this upgrade.   New Features Listing Input: Continue Editing Button The Matrix 7.1 upgrade has added the ability to...

Reminder: Zoning is Mandatory for Regional Listings

Are you taking listings in areas outside of RAHB that are part of the regional group area? If so, remember that zoning is a mandatory field for listings located in those associations’ areas. The associations in the regional group are Barrie, Brantford, Cambridge,...

Remember to Cancel Your Alternate Listings in Matrix

Did you know that when you multi-market your listings – for example, as a residential property AND a farm – and receive two MLS® numbers, you must:   Flag both listings with the other listing’s MLS® number, as shown below in the screen shot from the Input screen:  ...

Upload your photo through REALTOR.ca

To have your picture appear with your listings on REALTOR.ca, you must upload your personal photo through REALTOR.ca. Here’s how: Go to http://member.realtor.ca In the top right-hand corner, where you see your name, click on your name for a drop down list. Choose My...

Default Report Change

You asked, and we answered! RAHB received a high number of requests from membership to change the default RAHB Matrix report display setting from "[NEW] REALTOR® Full One Page Report" to "REALTOR® Full". This change has been implemented and is effective immediately....

RAHB Matrix Tip: Entering Open Houses

Did you know that even though RAHB Matrix keeps a history of previous listing open houses, if you want to successfully book an open house, you must enter the date and time as a new open house record? That’s right: if you want to correctly enter an open house in RAHB...

How to Upload Photos in Matrix

After your listing has been submitted live to saved as incomplete in Matrix, you may add photos and/or supplements. To do so, follow the steps below: 1. From the Button Bar, click "Add/Edit Photos" to add listing photos. 2. Click the "Browse" button to locate the...

Entering Commissions to Selling Brokerage

When you enter the commission to selling brokerage, be sure to include a dollar sign ($) or percentage sign (%) to indicate what the commission will be.  When the commission is noted only as, for instance, “1”, there is no indication whether the selling commission is...

Bathrooms are rooms, not room features

When you enter a listing, be sure to list bathrooms separately, using the bathroom code, instead of including them as room features, such as a master en suite. Why? Bathrooms must be listed separately as rooms so Matrix can find the bathroom code to use in its...

How to Create a New RAHB Matrix Shortcut

1. Right click on your desktop. 2. A small window will open. 3. Hover your mouse over “New” in the small window. 4. Another small window will open. 5. Click “Shortcut”. 6. A pop-up window will open (see photo example below). 7. Under “Type the location of the item:”...

RAHB Matrix Total Rooms

Ever wondered how RAHB Matrix determines which rooms are principal rooms and how they are counted in the Room Totals? Below is the formula explained: The following Rooms that are above grade are counted, excluding NON-principal rooms (see below). This will determine...

Do you need help with RAHB Matrix?

Do you find yourself with questions about Matrix, and you want to find the answer yourself? Here are two ways you can find information: 1.Use the video tutorials, read the Q&As and .pdf tutorials and all RAHB Matrix updates at www.rahb.ca/matrix. 2. Use the Help tab...

New feature for preparing offers!

Preparing off instructions When you want to prepare an offer on a listing, you can go to the listing, click the WEBForms™ button and add the listing as a new transaction kit. Choose the Agreement of Purchase and Sale, and the form will be pre-populated with some of...

Cutover has begun!

Final cutover to the RAHB Matrix system has begun! Here's what you need to know: Broker loading was disabled in Fusion at 4 p.m. today (Monday, October 16, 2017). There will be no listing entry available until Noon tomorrow (October 17) when cutover to the RAHB Matrix...

Where’s the X?

You may have noticed that in the regional Matrix, RAHB listings were prefixed with an “X”. In RAHB Matrix (just as it was in Fusion), there is no “X”. The “X” was necessary to differentiate RAHB listings in the regional system. RAHB will now go back to use only the...

RAHB Matrix Cutover Timeline

There's only one week until we make the final cutover to RAHB's Matrix MLS® System on Tuesday, October 17, 2017! Here are a few things you need to know as we get closer to cutover. Sunday, October 15, 2017 9 p.m. Cut-off for having your new listing or listing changes...

Listing displays in Matrix

In Fusion, you have been used to looking at listing details on “Reports”. In Matrix, they are referred to as “Displays”.  There are nine displays available to you in Matrix – here’s what each one provides.   1. REALTOR® Single Line – print MLS® number, status,...

Joint Data Share Announcement From RAHB and ORTIS

The email was sent to all members on Friday, August 4, 2017 ORTIS and RAHB are pleased to announce that we have reached an agreement regarding data sharing. The data share that you all enjoy now, as either users of ORTIS or members of RAHB, will...

How to Create Stats Charts in Matrix 7.0

When we cut over to the RAHB Matrix system on October 17, 2017, RAHB’s Statistical Information Management (SIM) program will be retired. As such, you will need to generate all of your real estate stats within the RAHB Matrix system. Getting Started with RAHB Matrix...

Q&A: Common RAHB Matrix 7.0 Questions from Members

We are a week into the preview period for RAHB’s new Matrix MLS® System, and our MLS® department has been busy answering your questions over the phone. Here are the most commonly asked questions and their answers. Q: How do I login to RAHB Matrix 7.0? A:  You can...

New Features in RAHB Matrix 7.0

RAHB Matrix has been launched with the most current product version – Matrix 7.0!  CoreLogic has added several new and exciting features to this MLS® system such as…   Updated Client Portal Your clients will find the new Matrix 7.0 portal to be easier to navigate with...

Check Out RAHB’s New Matrix 7.0 System!

Have you checked out RAHB’s new Matrix 7.0 MLS® System yet? Logging in to Matrix Login to RAHB’s Matrix system through http://my.rahb.ca – your new single sign on (SSO) dashboard with links to RAHB’s Matrix, the regional Matrix system, Fusion (for now), RAHB’s...

Have Questions?

If you have any questions about the RAHB Matrix 7.0 transition, please contact our MLS® Help Desk at (905)-667-4650 or mls@rahb.ca.
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