We have two new updates to inform you about CREA WEBForms®.

1) “Add page” function working 
CREA WEBForms® experienced a technical issue last weekend with some of the new 2020 Ontario forms. When the “Add page” function was selected, the content of the form was removed when the form reloaded. This issue was resolved Monday, January 6, and content now remains when a new page is added to a form. 

2) Old Ontario forms replaced

With the release of the new 2020 Ontario forms previous versions of those forms were removed from any existing templates that had been created. In the past, users would have had to manually replace any forms that have been updated and redo any content they had entered in the old version of those forms.

We’re currently working through the revised list of forms and are automatically replacing them while retaining the previous content in your templates.

While we continue to prioritize forms by popularity and those requiring additional user-entered content (for example, Form 100), 20 of the most popular forms have been replaced.

We will continue to automatically replace the old versions of the forms within your templates over the next couple of weeks. If you find old versions of forms within your templates are no longer available when you create a transaction you can still manually add the new version of the form you require to your transaction.

Moving forward, anytime a new version of a form is released, that new version will automatically be replaced within a template and will retain any information the user had included in the previous version of the form. 

We apologize for the challenges this created over the last few days when working on contracts with your clients and other team members.

Thank you for your patience and ongoing support as we work through the growing pains of a new system. Please continue to let us know when you encounter challenges with the new CREA WEBForms®.

If you have any questions, our Member Support Team is here to help. You can reach them by email at support@crea.ca or by phone at 1-888-237-7945.

CREA WEBForms® Member Support extended hours:
Monday to Friday: 8 a.m. to 12 a.m. (EST)
Saturday and Sunday: 8 a.m. to 10 p.m. (EST)