Welcome New Members!

We extend a warm welcome to RAHB’s newest members who joined our association between August 26 and September 22, 2020!

Adam Mitchell
EXP Realty of Canada Inc.

Tashi Baburi
Homelife Professionals Realty

April Bozinoff
Balbir Chera
Tanya Idzanovic
IPRO Realty Ltd.

Matthew Goch
Justin Loosemore
Keller Williams Complete Realty

Erin Alvarez
Keller Williams Edge Realty

Annie Zoozan
Onemax Real Estate Ltd.

Shahab Khan

Paul Poliszot
Realty Executives Investment Group Inc.

Jose Bautista
Marty Birthelmer
Stacie Blakey
Morgan Brooks
RE/MAX Escarpment Realty

Reno Parnanzone
Keri Taylor
RE/MAX Escarpment Woolcott Realty

Jamshir Shir Ahmad
Diane Muriel Lastmoso Miciano
Right At Home Realty

Deborah Fernick
Royal LePage Burloak Real Estate Services

Osama Murad
Royal LePage Macro Realty

Nicole Ramadhar
Royal LePage Signature Realty

Elaine Phillips
Royal LePage State Realty

Kelly Goss
StreetCity Realty Inc.

Kate French
Sutton Group About Town Realty

Changes to the MPACPropertyline™ Residential Floor Area & Detailed Level 2 Reports

*UPDATE for September 16, 2020*

As was communicated by RAHB earlier this week, MPAC has implemented changes which will be effective Friday, September 18, to the MPAC propertyline™ reports available through the GeoWarehouse. These changes affect square footage data within these forms.

RAHB is currently researching this matter and will be meeting with the ORTIS square footage task force to discuss the issue further on Thursday of this week.
We will continue to inform and update members as the situation changes.

If you have any questions, please contact the MLS® Help Desk at support@rahb.ca.

To review the details that were posted for members on Monday, September 14, please see below.


MPAC has implemented the following changes, which will be effective Friday, September 18 to the following MPACpropertyline™ reports available through the GeoWarehouse store:

  • A NEW Residential Floor Area Range Report ($4) will replace the existing Residential Floor Area Report ($5)
  • A NEW Residential Detailed Level 2 Report (displaying floor area ranges) will replace the existing Residential Detailed Level 2 report

The changes affect the new Detailed Level 2 reports and new Residential Floor Area reports, which will be available for purchase through GeoWarehouse. Please note, this does not affect any of the data available inside GeoWarehouse that members currently see without transactional purchase.

Both of the reports will now only provide a square footage range, rather than provide the total square footage. If you are purchasing these reports to obtain the total square footage, you will not receive that specific data anymore – only a range.

On the RAHB listing forms, members must enter the total square footage, so these reports will not be able to be used for that data moving forward. You are reminded that you may use the following options to obtain the total square footage data as follows:

  • Builder Floor Plans
  • 3rd Party Measuring Service
  • Measuring yourself (LBO) provided

For the official communication (PDF) from Teranet that outlines the details of the changes, please click the button below.

PDF of communication

For two sample transactional reports, which members can opt to purchase inside the GeoWarehouseEStore, please click the buttons below.

PDF of sample Residential Floor Area Range Report

PDF of sample Residential Detailed Report Level2 Range

Matrix X is Coming!

RAHB is pleased to announce that a new updated version of Matrix; specifically,Matrix X, will be available to members on October 14, 2020. Matrix X is the latest version of Matrix from CoreLogic. Matrix X has a new look and feel, combined with modern colour palettes, iconography, navigation and design. Please click here to take a video tour of the new navigation.

Discover What’s New:

  • Easier Navigation—Matrix X includes a new clean header and navigation bar with features right where you’d expect them. A new notifications icon alerts you to important updates, and a new menu under the user’s name provides quick access to personal settings, account information and help.

  • Concierge Improvements—Alerts for new Concierge matches have been moved to the new notification centre for quick and easy access. Map and Results tabs have been added to Concierge approvals. Switch between map view and results view just like you would with regular search results.
  • Great Looking E-mails—Conveying a professional image is key, so we updated Matrix e-mails with a clean, modern design.

  • New Contacts Module—Matrix X includes a new Contacts module that uses best-practice webpage design, while maintaining a familiar workflow, so there’s no need for retraining. Tabs and widgets provide better readability and accessibility. See how to quickly create a new contact in the new module by clocking this link – https://www.youtube.com/watch?v=Rzw6jLHTwSg
  • New Map Functionality—The map screen now uses the full width of your browser. Map and Results tabs have been added to Concierge Approvals. We improved the Map Toolbar with easier icons and tooltips.

  • New Quick CMA—Matrix X includes a new Quick CMA with easier to read icons, font, glanceability and more. Coming soon: The full CMA report pages are being redesigned with a clean, modern and consistent look.

Please contact RAHB MLS® Support if you have any questions at 905.667.4650 or support@rahb.ca.

Electronic Lockboxes are Here!

The Realty Shoppe is offering a new option for your lockbox needs! Available now is the MasterLock® Vault Enterprise Electronic Lock Box.

With this device, you can open and manage your lockboxes by a variety of means – including your Smartphone app.  Use this electronic lockbox for property access as a stand-alone unitwith access or integrate with either BrokerBay or ShowingTime® scheduling platforms.

Please note that only the Vault Enterprise model 5440ENT (not the Vault e-lock model) has the required software to integrate with the scheduling platforms.


Learn more!

Tune in on Thursday, September 10 @ 2 p.m. for a MasterLock demonstration and have your questions answered.

Click Here to Register

Click Here For MasterLocks Inventory of Instructional Videos

Click Here for Instruction Guide 

Limited-Time Introductory Price and Introductory Offer:

RAHB Member Introductory Price: $175.00 each + tax


RAHB Member Introductory Offer: optional FREE one-time integration fee for either BrokerBay or ShowingTime (value USD $50).  This upgrade is applicable to Vault Enterprise lockboxes purchased from the Realty Shoppe and is attainedby you through your Vault Enterprise account (upgrade details provided by Realty Shoppe at time of purchase).

Introductory Price + this offer = over CDN $65.00 in savings!!

Introductory price and offer expires 10/30/20.

*All applicable taxes are extra. Pre-arranged orders for curbside pick-up only.
E-mail realtyshoppe@rahb.ca or call 905.529.5979
NEW! Online @ store.rahb.ca

Welcome New Members!

We extend a warm welcome to RAHB’s newest members who joined our association between July 29 – August 25, 2020!

Eve Adams
Bridgecan Realty Corp.

Jacob Stief
Coldwell Banker Community Professionals

Tory Akene
EXP Realty of Canada Inc.

Vathani Satha
Homelife Nulife Realty Inc.

Kimia Safa-Zadeh
Judy Marsales Real Estate Ltd.

Henry Matthews
Jason O’Connor
Julie Panoyan
Keller Williams Edge Realty

Christi Nolan
Keller Williams Complete Realty

Karen Doherty
Realty Network: 100 Inc.

Michael Armes
Michael Marchese
Tanya Petti
RE/MAX Escarpment Realty

Candace Popivanov
RE/MAX Escarpment Golfi Realty Inc.

Zhen Liang
RE/MAX Excel Advantage Realty

Alysha Birdi
Gloria Carrasquero DeBenavides
Steve Murphy
Right At Home Realty

Jessica Alexopoulos
Royal LePage Macro Realty

Gurpreet Atwal
Royal LePage State Realty

Shivraj Jhala
Alex Sheehan
StreetCity Realty Inc.

Dennis Munro
Sutton Group Innovative Realty


Update – Issues within Matrix Stemming from OC/ORTIS Cutover to New MLS®

We would like to thank all members for their patience during the OC/ORTIS cut-over to the new MLS®. Please see below for an update on any issues remaining.

  • The issues with missing photos on listings has been resolved. If you experience any issues with missing photos, please send the MLS® number to support@rahb.ca
  • The issue with the Broker Bay links has been resolved
  • The “Type” mapping issue is still being worked on, and we will update members once it has been resolved
  • There is an mapping issue with some – not all – ITSO listings appearing in RAHB with no municipality showings. We have just notified CoreLogic about the issue and they are working on the problem

If you experience additional issues with Matrix, please report these directly to the MLS® Help Desk via support@rahb.ca or 905.667.4650.

Reminder: RAHB Rule & Regulation

Just a reminder of RAHB Rule & Regulation, Section 2 – MLS® Listings, Sub-section 2.18 which states:

The listing member shall immediately, and with reasonable notice notify any party who requests a viewing or has received a confirmation for a viewing if the listing status changes including but not limited to “active-cs” (conditional sale), “active-ns” (conditional sale no showings), “sold”, “suspended” or “cancelled”, or if a registered offer is received.

If you have any further questions, please e-mail angelam@rahb.ca.

GeoWarehouse® Sign in Issue

Some members have experienced an issue with GeoWarehouse® recently where the Matrix Single Sign-On (SSO) link redirects them to a sign-on screen instead of taking them directly into the site. This was caused by recent updates performed on the site by Teranet. If you encounter this, you will need to clear your browser cache. This will correct the problem.

Instructions for clearing your browser cache can be found here: https://www.refreshyourcache.com/en/home/

We apologize for any inconvenience that this may have caused. Please contact RAHB MLS® Support if you require any assistance. They can be reached at 905.667.4650 or support@rahb.ca.

Issues Within Matrix Stemming from OC/ORTIS Cutover to New MLS®

Update – August 18

We are glad to say that most major issues stemming from the OC/ORTIS cutover in Matrix have been resolved. It has been reported that some listings are still not showing room data.

If you encounter any other issues, please report them to the MLS® Help Desk at support@rahb.ca or 905.667.4650

We have been made aware of several issues that are affecting RAHB Members within the Matrix System, as a result of the OC/ORTIS cutover to their new MLS® System (ITSORealEstate).

We are working alongside Corelogic to fix any issues and investigate others. Below is a list of issues we are aware of at this time:

Listing Photos

Some members are reporting that there are listings that do not contain photos, or are not appearing within a listing. RAHB is reporting these on a case-by-case basis. If you come across this problem please e-mail all information to support@rahb.ca

Client Portal

With the cutover to the ITSORealEstate system, an “X” prefix was added to the beginning of ORTIS listing numbers. This “X” has now been removed from ORTIS and OC listings.


If you had ORTIS listings within your cart prior to August 6, you will need to re-add those listings.

If you have added ORTIS listings to your cart since August 6, this issue will not affect you.

Client Portal – Favourite/Possibilities List

If any of your clients saved any ORTIS listings within their Favourite or Possibilities List prior to August 6, they will need to be re-added.

If your clients added listings to their Favourite or Possibilities Lists since August 6, this issue will not affect them.

Property Type/Sub-Type

Corelogic is aware of an issue that is affecting the Property Type and Sub-Type fields. Corelogic is working alongside RAHB to fix this issue. It will take some remapping of the system in order to align these fields across all the boards/associations involved. We do not know when this issue will be fixed, but RAHB will be sure to communicate updates as they occur.


The “Marketwatch” issue has now been resolved and all listings should be showing.

Other Issues?

If you experience any other issues with the system, please contact the RAHB MLS® Help Desk at MLS® Help Desk at 905.667.4650 or support@rahb.ca.

Corelogic is working with us to remedy any issues related to the ITSORealEstate cutover. We are appreciative for their support, and we appreciate your patience and understanding at this time.

ITSO System

On Wednesday, August 12, 2020, CoreLogic will be switching both ORTIS and the Ontario Collective to their new MLS® – ITSO System. The only changes for RAHB members are:

  • The “IntraMatrix” tab will be removed, as it will no longer be necessary to search under it, as all the listing data will appear in RAHB’s Matrix
  • You will now have access to more listing data from all 23 boards/associations

To view a list of boards/associations, please see below.


Barrie BDAR
Brantford BRREA
Cambridge CAR
Guelph & District GDAR
Huron Perth HPAR
Kitchener – Waterloo KWAR
Mississauga MREB
Niagara NAR
Oakville Milton OMDREB
Simcoe SDREB


Bancroft BAAR – No Longer a Board.  Merged with Quinte
Grey Bruce Owen Sound RAGBOS
Kawartha Lakes KLREA
London St. Thomas LSTAR
North Bay NBREB
Northumberland Hills NHAR
Peterborough and the Kawarthas PKAR
Quinte & District QDAR
Southern Georgian Bay SGBAR
The Lakelands LAR
Tillsonburg TDREB
Woodstock WIDREB

Welcome New Members!

We extend a warm welcome to RAHB’s newest members who joined our association between July 1 – July 23, 2020!

Raza Toor
Cityscape Real Estate Ltd.

Jonathan Baarda
J.J. Ellens Real Estate

Sandra Charry
Engel & Volkers Toronto Central

Mark Swaisland
IPRO Realty Ltd.

Sobia Amir
Keller Williams Complete Realty

Joy Martin
Realty Network: 100 Inc.

Josh Brown
Mason King
Sladjana Klacar
RE/MAX Escarpment Realty

Swapna Chakraborty
RE/MAX Real Estate Centre Inc.

Laura Partridge
Right At Home Realty

Ryan Clarke
Royal LePage Burloak Real Estate Services

Ahmed Helmi
Royal LePage Real Estate Services Ltd.

Tina Manojlovic
Angelo Ricci
Julien Vincent
Michael St. Jean Realty Inc.

Darrell Bramwell
Anne-Marie Walsh
Sutton Group Innovative Realty

Tal Sivak
Times Realty Group Inc.

GeoWarehouse Maintenance 

GeoWarehouse® Solution will be down on Friday July 17 from 6 – 10 p.m.
During this maintenance window, the GeoWarehouse team will be addressing items brought to their attention and new features:

  • Mobile Optimized Experience: You will now be able to conduct your most-common workflows via your mobile device, including searching, confirming ownership, checking sales history, and purchasing reports
  • Launch of a new School Catchment Map layer in partnership with HoodQ
  • Search functionality enhancements
  • Owner Name & Legal Description have been added to the Basic Client Report (one-page report)