Reminder: Changes to RAHB Photographer Billings and Services

As of May 1, 2018, RAHB’s photographer, REAL Services, has changed its delivery platform. This has resulted in the following changes for members requesting photos through Matrix:

  • As of May 1, 2018, members will no longer be billed through their RAHB account for photos and virtual tours produced by REAL Services. Invoices will be issued by REAL Services directly to members.
  • Between May 1 and May 31, REAL Services will continue to take front and back photos requested through Matrix. REAL Services will send invoices directly to members during this time.
  • After May 31, the option to request photographs through Matrix will be discontinued – the Photographer’s Instructions field will no longer be available.
  • After May 31, all photography and virtual tours will need to be arranged with and paid for by members directly with service providers.

Please note that REAL Services will still be available as a photography/virtual tour service – please contact them at 905.319.9399 or via e-mail at photos@realservices.ca. Other real estate photo and virtual tour services are available in our area; a Google search for “real estate photo services (city/town) Ontario” yields a sizable number of service providers.

If you have any questions about this change in photography service, please contact our MLS® Department at 905.667.4650 or support@rahb.ca.

Assessment Field – Property Information Form

Q: What value do I put in the Assessment field of the Residential Property Information Form?

A: When you enter information in the Assessment section of the Residential Property Information Form, please ensure you use the Assessed Value appearing on the GeoWarehouse Overview – NOT the amount on the Property Inquiry report from the City of Hamilton, or any phased-in value.

Assessed value is determined every four years, and the increase is phased in over the following four-year period. Assessed value is what the City determines the property to actually be worth (usually less than what it sells for), while the phased-in value is what is used to determine property taxes for that year. It is done this way so that homeowners don’t get a big spike in property tax every four years.

 

Where Do You Find Zoning Information?

Do you know where you can find zoning information for all municipalities within the RAHB market area as well as for the surrounding areas covered by the regional group?

The answer:  in Matrix!

Just click on the Links tab, and when you see the list of System Links, scroll down to Zoning. It’s that simple! Click on a link and you will go straight to the zoning information or, in the case of Burlington, Hamilton, Oakville and Niagara Falls, you can choose to use the interactive zoning maps or read the zoning bylaw.

While you are scrolling down the list of links, why not check out what other information you can link to in Matrix: RAHB sites, tax information for various municipalities, CREA sites, OREA sites and other resources.

Check out what you can find under the Links tab today!

P.S. You will also find links to the Hamilton and Burlington interactive zoning maps through buttons on your dashboard at my.rahb.ca!

Changes to RAHB Photographer Billings and Services

As of May 1, 2018, RAHB’s photographer, REAL Services, is changing its delivery platform. This will result in the following changes for members requesting photos through Matrix:

  • As of May 1, 2018, members will no longer be billed through their RAHB account for photos and virtual tours produced by REAL Services. Invoices will be issued by REAL Services directly to members.
  • Between May 1 and May 31, REAL Services will continue to take front and back photos requested through Matrix. REAL Services will send invoices directly to members during this time.
  • After May 31, the option to request photographs through Matrix will be discontinued – the Photographer’s Instructions field will no longer be available.
  • After May 31, all photography and virtual tours will need to be arranged with and paid for by members directly with service providers.

Please note that REAL Services will still be available as a photography/virtual tour service – please contact them at 905.319.9399 or via e-mail at photos@realservices.ca. Other real estate photo and virtual tour services are available in our area; a Google search for “real estate photo services (city/town) Ontario” yields a sizable number of service providers.

If you have any questions about this change in photography service, please contact our MLS® Department at 905.667.4650 or support@rahb.ca.

Changes to MLS® Policies

The Board of Directors recently approved changes to various sections of the MLS® Policies, as noted below.

The second column notes changes made. Sections in bold indicate amended or added wording; sections struck through with a line (e.g. struck through) indicate the section was deleted.

The full, updated set of MLS® Policies can be found under External Links in Matrix and on REALTOR Link®, under the MLS® tab.

Former Policy Wording Amended/Deleted Policy
Sales
1. When broker loading any sales where the selling salesperson is a non-board broker, members will be required under Selling Salesperson field to enter “NONMEM” on on the comment line (“SOLD BY NAME OF SELLING SALESPERSON) – (NAME OF SELLING BROKERAGE)”.
 AMENDED
Sales
1. When broker loading any sales where the selling salesperson is a non‐board broker, members will be required under Coop Representative 1 MLS® ID field to enter “NONMEM” and under the NONMEM Info tab enter the name of the Coop Representative and Brokerage name in the spaces provided.
MLS® MARKETING OPTIONS
2. The Listing Salesperson will be required to determine which property type is to be considered the “primary” type. The primary listing will be the property type calculated in the Listing & Sales stats program.
DELETED
2. The Listing Salesperson will be required to determine which property type is to be considered the “primary” type. The primary listing will be the property type calculated in the Listing & Sales stats program.
3. If the listing salesperson presently has a listing on the system: it is their PRIMARY
LISTING and any additional property types can be added as SECONDARY LISTINGS by submitting the Property Information Forms only for those listings affected.
AMENDED
3. If the listing salesperson presently has a listing on the system, : it is their PRIMARY LISTING and any additional property types can be added as SECONDARY LISTINGS by submitting the Property Information Forms only for those listings affected.the original
listing MLS® number and the MLS® numbers of any additional listings must be entered in the “AlternateMLSNumber” field of each listing.
4. If the listing salesperson is processing a new listing on the system: he/she simply decides at the time of signing, which property type their wish to be your PRIMARY LISTING by completing the Property Information Form for that property type along with an Agreement Form. At the same time, up to 3 other property types can be submitted as SECONDARY LISTINGS by completing ONLY the Property Information Form for the property types they feel appropriate to market the property. DELETED
4. If the listing salesperson is processing a new listing on the system: he/she simply decides at the time of signing, which property type their wish to be your PRIMARY LISTING by completing the Property Information Form for that property type along with an Agreement Form. At the same time, up to 3 other property types can be submitted as SECONDARY LISTINGS by completing ONLY the Property Information Form for the property types they feel appropriate to market the property.
5. The Listing Salesperson will also complete the Property Information Form for each of the additional property types they would like to have appear on the system, which will be the secondary listings. It is imperative that the relevant information be identical; for example, listing date, list price, address, lot size, legal description, city/town, Seller name(s), expiry date, Listing Brokerage(s), Listing salesperson(s), selling commission and Agreement Change. AMENDED
5. The Listing Salesperson will also complete the Property Information Form for each of the additional property types they would like to have appear on the system, which will be the secondary listings. It is imperative that the relevant information be identical; for example, listing date, list price, address, lot size, legal description, city/town, Seller name(s), expiry date, Listing Brokerage(s), Listing salesperson(s), selling commission and Agreement Change.
6. If the relevant information is not identical, the primary listing will be processed and the secondary listings that are not identical will be returned unprocessed. If there are discrepancies in any other fields (not mentioned in #5 above), they will be input as received. DELETED
6. If the relevant information is not identical, the primary listing will be processed and the secondary listings that are not identical will be returned unprocessed. If there are discrepancies in any other fields (not mentioned in #5 above), they will be input as received.
12. When you send the group of listings to be processed, you will already have determined which will be primary and which will be secondary by the forms you use. These primary and secondary designations may not be changed, either with Amendment to Listing Agreement or at time of reporting the sale. DELETED
12. When you send the group of listings to be processed, you will already have determined which will be primary and which will be secondary by the forms you use. These primary and secondary designations may not be changed, either with Amendment to Listing Agreement or at time of reporting the sale.
13. When the property sells, the sale will be reported to the Association, using the “primary” listing MLS® number and that property type will be the listing used for the statistics. Each of the other MLS® numbers will appear in the sold database under their specific property type, but will not be recorded in the statistics. AMENDED
13. When the property sells, only one of the listings shall be reported Sold and all additionally marketed listings shall be reported Cancelled. the sale will be reported to the Association, using the “primary” listing MLS® number and that property type will be the listing used for the statistics. Each of the other MLS® numbers will appear in the sold database under their specific property type, but will not be recorded in the statistics.
Miscellaneous #22
This policy was originally created by the Joint MLS® Committee. The committee was formed to deal with issues that may arise within the shared MLS® system between RAHB, the Niagara Association of REALTORS®, the Brantford Regional Real Estate Association and the Simcoe Real Estate Board or more commonly known as “STARRS” for (Shared Technology and Regional REALTOR® Services). The Fusion MLS® system has now been retired and the STARRS group disbanded nearly two years ago when the other associations cut over to the Regional Matrix system making it unnecessary for this committee or rule to exist.
DELETED
Miscellaneous #22
This policy was originally created by the Joint MLS® Committee. The committee was formed to deal with issues that may arise within the shared MLS® system between RAHB, the Niagara Association of REALTORS®, the Brantford Regional Real Estate Association and the Simcoe Real Estate Board or more commonly known as “STARRS” for (Shared Technology and Regional REALTOR® Services). The Fusion MLS® system has now been retired and the STARRS group disbanded nearly two years ago when the other associations cut over to the Regional Matrix system making it unnecessary for this committee or rule to exist.


 


Naming Listing Supplements

Listing Supplements in MatrixWhen you create your listing supplements, you should avoid using special characters – that is, anything other than numbers and letters – in the file name.

Many characters have special meanings to browsers and operating systems, so if you include them in a file name, a web browser may attempt to perform that function instead of opening the file.

So play it safe and avoid using these special characters:

  • #  (pound/hashtag/number sign)
  • %  (per cent)
  • &  (ampersand)
  • {  (left curly bracket)
  • }  (right curly bracket)
  • :  (colon)
  • \  (back slash)
  • @ (at sign)
  • <  (left angle bracket)
  • >  (right angle bracket)
  • “  (double quotes)
  • *  (asterisk)
  • ?  (question mark)
  • /  (forward slash)
  •     (blank spaces)
  • $  (dollar sign)
  • !  (exclamation point)
  • ‘  (single quote/apostrophe)

Some additional considerations:

  • Don’t start or end your file name with a space, period, hyphen or underline
  • Keep your file names to a reasonable length
  • Avoid using spaces; use a hyphen instead

If you have any questions, please don’t hesitate to contact our MLS® Help Desk at (905).667.4650 or support@rahb.ca.

How Do I Search for a Wheelchair Accessible Home?

Q: Is there a way that I can search for a wheelchair accessible home in Matrix?

A: Yes! In Matrix, you can add a field called “VisitAble” to your search criteria and then select “yes” to enable it. Here is a description of a VisitAble home:

VisitAble Home Screenshot

If you have any further questions about VisitAble Homes, please contact our MLS® Help Desk at (905).667.4650 or support@rahb.ca.

What To Do If Your Clients Miss Auto E-mails

Are your clients missing auto e-mails? Do you know how to disable and then re-enable auto e-mails? What about sending individual listings from one of your auto-searches? RAHB Instructor Eric Meek covers it all in RAHB’s latest Matrix video tutorial.

If you have any questions, concerns or difficulties with auto-emails, please contact our MLS® Help Desk at 905.667.4650 or support@rahb.ca.

 

Is Your System Compatible with WEBForms®?

Have you seen the new CREA WEBForms®? Before you start using the new and improved WEBForms®, make sure that your device meets the new system requirements. (Please note that the new WEBForms® is not compatible with the Microsoft Edge browser).

WEBForms® System Requirements

Operating Systems

Recommended operating systems:

  • Windows 10
  • Windows 8.1
  • Windows Vista Service Pack 2
  • Windows 7 Service Pack 1
  • Mac OS 10.7, 10.8, 10.9, or 10.10

Operating system that meets the minimum requirements:

  • Mac OS 10.6.8

Browsers

Recommended browsers:

  • Internet Explorer 10 or 11
  • Safari 6, 7 or 8
  • Firefox latest version
  • Google Chrome latest version

Browsers that meet the minimum requirements:

  • Internet Explorer 9
  • Safari 5.1.10

If you have any difficulties or encounter an error on WEBForms®, please contact CREA Member Support at support@crea.ca or 1.888.237.7945.

ShowingTime FAQs: What You Need to Know to Prepare for Launch on March 7, 2018

ShowingTime Logo

ShowingTime is coming to RAHB Matrix on Wednesday, March 7, 2018! Here are some questions we’ve received, and the answers – now everyone will know!

 

I am new to ShowingTime. Are any tutorials or training available online?

Yes! ShowingTime has many online and video tutorials that outline, step-by-step, how to use ShowingTime’s features. We recommend you start with the following:

Additionally, we have scheduled three half-hour ShowingTime Training Webinars! Click here to register.

If you can’t make the scheduled training sessions, a webinar recording will be posted so you can access it at any time.

 

How secure is lockbox and alarm code information in ShowingTime?

Showing instructions such as lockbox codes are very secure and kept behind a dual layer of security in ShowingTime:

1. Showing requests can only be made by REALTORS®.

2. The information in the “Access Information” and “Additional” instructions fields are not shared until confirmation is received from the listing REALTOR®.

3. Once lockbox and alarm code information is given out, the listing REALTOR® will be provided with a log of every showing REALTOR® that has been given access to the showing instructions in ShowingTime’s “Listing Activity Report”.

 

Can I submit a showing request directly to the seller and bypass the sales representative?

No. ShowingTime is a REALTOR®-to-REALTOR® scheduling tool.

 

Is there a handout I can give to my sellers explaining the benefits of ShowingTime?

Yes, we encourage you to download the Sellers Guide to ShowingTime and provide it to your clients so they fully understand ShowingTime.

 

Do I have to use ShowingTime for my listings?

We certainly encourage you to use ShowingTime, but ultimately, choosing to use ShowingTime is up to you.

 

Keep watching NewsReal and Matrix News & Alerts for more information about ShowingTime!

Matrix Real Estate Trend Indicator

Have you seen the Real Estate Trend Indicator report in Matrix?

This report provides information about the number of sales within defined price ranges, according to number of bedrooms:

Real Estate Trend Indicator

The average price of sales according to the number of bedrooms:

Market Trend Indicator Number of Bedrooms

And a range of days on market, and the number of properties sold in those date ranges:

Market Trend Indicator

You can find the Real Estate Trend Indicator under the Market Reports tab on your Matrix home page. Check it out!

 

ShowingTime is Coming to RAHB Matrix!

We are pleased to announce that on Wednesday, March 7, 2018 ShowingTime will be available in the RAHB Matrix system!

What is ShowingTime?

ShowingTime is an industry-leading showing request system that will allow REALTORS® to directly schedule a property showing when they are logged in to the RAHB Matrix system. ShowingTime will simplify the showing request and confirmation process, so both listing and Co-operating REALTORS® can work more efficiently.

What are the Benefits of ShowingTime?

For listing salespeople/brokers:

  • Generate property showing requests 24/7
  • Eliminate repetitive calls regarding property availability
  • Automatically notify your sellers about upcoming showings and feedback from those showings

For members showing listings:

  • Point and click/tap to request a showing 24/7
  • Control your showing schedule
  • Review showing instructions beforehand
  • Communicate more efficiently with listings brokers
  • Work on the go with the ShowingTime mobile app (download from the Google Play Store or Apple App Store)

Where Can I Learn How to Use ShowingTime?

Registration is now open for ShowingTime Training Webinars! We have three FREE half-hour webinars scheduled for the following dates:

Tuesday, March 6 (10 a.m.)

Wednesday, March 7 (11 a.m.)

Thursday, March 8 (2 p.m.)

[Click here to register]

If you can’t make the scheduled training sessions, a webinar recording will be circulated at a later date for your convenience. Watch for more information about Showing Time in the coming weeks – check NewsReal and Matrix News & Alerts for updates!