Matrix Tip: Sending Listings To Other REALTORS®, Mortgage Brokers, etc.

You may occasionally find it necessary to send a listing to someone who is not your client – this could be a mortgage broker or a non-RAHB REALTOR® who would like to submit an offer on your seller’s property.  These parties would require the REALTOR® Full report, but all of the functionality of the client portal would be unnecessary to them.  There is a way to give them exactly what they need, without you having to set them up as a client.

Here is what you do…

1. Bring up the listing.  Go to My Matrix > My Listings, select My Active Listings from the Show: drop down menu, and click on the MLS® number.


2. Click on the MLS® number for the listing in question. This will bring up REALTOR® Full.  Click Print.


3. Click E-Mail PDF. Make sure that all appropriate tabs are checked off.  This is how you will ensure that the recipient has all required information.

4. Complete the e-mail form, and click Send.

That’s all there is to it!  This will send a link to your recipient which, when clicked, will start a download of the listing.  This way, they have all of the information they need, without taking up space in your client list.

Please feel free to contact the RAHB MLS® Department with any questions – 905.667.4650 or

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ShowingTime Update: Message Centre

ShowingTime has recently added instant messaging to their program.  This will allow you to send and receive messages to and from any RAHB member.  This is similar to many online messaging platforms – Facebook, for example – and is available both from the desktop site and from the app.

From the desktop view, you can access the message centre in two ways.

  • From the main menu
  • From the message inbox

To access your messages from the mobile app, click the icon in the upper right corner.

Here you will see a list of all the messages you are involved in. You can search for a particular message by name if you want.

Responding to a message is done in real time. The person you are chatting with will be able to respond to your conversation right away.  

Creating a Message

To create a new message, click on the + sign.

You can choose to search for a fellow RAHB member::

Or search by listing:

If you send a message to a listing and there is a co-listing agent assigned to the listing, your message will automatically be sent to them as well.

Can I send a message before I schedule?

Yes. Once you pull up the scheduling screen you can send a message to the listing salesperson or broker.

This will open a pop-up window on your desktop. Please make sure you allow pop-up windows in your browser’s settings.

Please contact the RAHB MLS® Department with any questions – 905.667.4650 or

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New in Matrix – Escape Clauses Now Highlighted on REALTOR® Single Line

A new column header titled EscCl (“Escape Clause”) has been added to the REALTOR® Single Line view for all property types.

This will allow you to see if Active CS properties have an escape clause. Previously, you would have had to open a REALTOR® Full display to see this additional information.

If you have any questions regarding this addition, please call the MLS® Department at 905.667.4650.


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Update Your Saved Searches for Split Levels!

We recently added 3, 4 and 5-level Sidesplits and 3, 4 and 5-level Backsplits to the Property Style menu in the residential search screen and in Broker Load.

While these features are visible to RAHB members for their searches, they will show only as Sideplit or Backsplit when those property styles are uploaded to the shared database –  the regional Matrix system does not differentiate between the number of levels.

Conversely, when backsplits and sidesplits are uploaded from the regional Matrix to RAHB Matrix, they will show only as Backsplit or Sidesplit in RAHB Matrix.

To obtain the best results for your searches and saved searches when they include split levels:

To search: specify the number of levels you are looking for in a split level, as well as Sidesplit and/or Backsplit so you will see all results from RAHB listings and regional listings.

For saved searches: choose Sidesplit and/or Backsplit in addition to the numbered levels of sidesplits or backsplits to see all results from RAHB listings and regional listings.

If you have any questions, please contact the MLS® Department at 905.667.4650 or

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Property Information Forms Updated

The Property Information Forms (PIFs) for both residential and commercial properties have been updated!

The updates include several changes by way of amended, new or deleted requirements and picks.  You can review summaries of the changes to each of the forms by clicking on the links to the residential PIF and commercial PIF below.

The new Property Information Forms will be available in the Realty Shoppe on Tuesday, June 26, 2018. Availability on WEBForms® will be announced soon. Please begin using the new forms as soon as they become available.

View Residential Property Information Form summary

View Commercial Property Information Form summary

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Matrix Tip: Including or Excluding Values Using Special Characters

Use two special characters in your Matrix searches to include or exclude listings!  The wildcard asterisk (*) or the exclamation mark (!) can help you make your searches more precise.

Include Values – Wildcard

When you include any free form text field (e.g. Street Name, Remarks, Seller Name, etc.) in your search, you can expand your search by using the wildcard asterisk * (shift 8). You can use the wildcard to search in the following ways:

*king: this will find items that end with “king” (e.g. Mackenzie King, Viking)

king*: this will find items that start with “king” (e.g. King William, Kingsway)

*king*: this will find any items that contain the word “king” (e.g. Rockingham)

You can also surround a phrase by a wildcard. For example, *backyard pond* would find any items that contain the words “backyard pond” together.

You can enter multiple values, separated with a comma.  This will return all listings that contain either value.

When you search streets, it can be beneficial to add a wildcard to the end of the street name if there is some ambiguity in how the street’s name is spelled. For example, Governor* would find both “Governors” and “Governor’s”.

You don’t have to the use a wildcard in your search, but using it produces results as broad or as precise as you desire.

Exclude Values – Exclamation Mark (!)

An exclamation mark (!) can be used in a free-form text field to exclude values.  If you enter an exclamation mark (!) before your search string, the search will return listings that do not contain that value.  Similar to the wildcard, you can exclude multiple strings by separating them with a comma.

For example, !main, !king will return listings where the street name does not contain either main or king

Where Can I Use These?

The wildcard asterisk (*) and exclamation mark (!) search tools can be used in any free-form text field, which are fields that are not pick lists or drop down menus.  Free form text fields include, but are not limited to:

  • Remarks for Brokerages
  • Remarks for Clients
  • Street Name
  • Inclusions
  • Exclusions

If you have any further questions, please do not hesitate to contact the MLS® Department at 905.667.4650 or

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Statistics Information Management (SIM) Link is Moving

At the end of June, the link to RAHB’s Statistics Information Management (SIM) link will be removed from your dashboard at

But SIM is not disappearing! You can still access the program through the link in Matrix, which is now found as the second option under the Stats tab.

If you have any questions, please get in touch with the RAHB MLS® department at 905.667.4650 or


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Removing or Cancelling a Showing in ShowingTime

Are your buyers unable to make it to a scheduled showing? Or your sellers unable to show their home when a showing has been booked? Did you cancel the showing? Not only is it courteous to cancel a showing request if the appointment cannot be honoured, it’s also required according to RAHB’s Rules & Regulations:

Section 8 – Selling Procedures

8.04 If a Member is unable to keep an appointment, the Member shall:

(i) where the appointment was made directly with the Listing Brokerage, advise the Listing Brokerage, or if direct contact with the Listing Brokerage is not possible, advise the Seller directly; or

(ii) where the appointment was made directly with Seller as permitted under these Rules, advise the Seller directly.”


If you’ve booked your showing request in ShowingTime, you can also cancel it in ShowingTime. Here’s how:

1. Log in to ShowingTime from the Tools menu in Matrix. As ShowingTime is an SSO (Single Sign-On) link, no additional login information will be required.

2. In ShowingTime, Click on the Showings button, located on the left-hand side of your screen.

3. a) To cancel a showing that you have requested on another member’s listing, click I Have Requested.

b) Alternately, to cancel a showing request on one of your listings, select On My Listings.

4. On the right-hand side of your screen, you will see a list of showings that have been requested. Click on View/Modify for the listing in question.

5. Click on Cancel Appt.

6. This will bring up a dialogue box in which you can provide a reason for cancelling, and any additional comments. This information will automatically be sent out to the listing salesperson via their preferred method of correspondence (SMS, email, phone).

The listing salesperson will receive the following message:

Please feel free to contact the RAHB MLS® Department if you have any questions – 905.667.4650 or



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Matrix tip: Searching for Main Floor Bedrooms and Bathrooms

Many home buyers are looking for homes that have bedrooms and bathrooms on the main level, and Matrix makes it possible to search for those properties! You need only to make a simple addition to your search criteria.

Here is what you need to do….

1.  In your residential search criteria (go to Search > Residential), scroll down to the bottom of your screen. Click Add (beside Additional Fields).

If you have already added fields to your search criteria, this will look slightly different.

2.  Add Rooms Search to the available criteria. Highlight this field in the Available Fields box, and then click Add.  Rooms Search will now appear in the selected fields list.  Click Back to return to the search.

3. Scroll down to the bottom of the screen, and you will see the Rooms Search field (below the Additional Fields bar). Set Type to either Bedroom or Bathroom (depending on what you are searching for), and level to M (main floor).

This will search the rooms list for any room where the Type is Bedroom or Bathroom, and the level is M – main floor bedrooms and bathrooms!

If you have any further questions, please do not hesitate to contact the MLS® Department at 905.667.4650 or


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New Picks for Split Levels!

The following new picks have been added to the Style field to make it easier to search for these properties:

  • 3 Level Sidesplit
  • 4 Level Sidesplit
  • 5 Level Sidesplit
  • 3 Level Backsplit
  • 4 Level Backsplit
  • 5 Level Backsplit

These picks are available only for RAHB listings, so when you use any of them for a search, we recommend that you also choose either Sidesplit or Backsplit (according to what you are searching for) to return all listings in the category.

The new picks are now available in Matrix for broker loading and searching, and will be added to RAHB’s Property Information Forms at the next reprint.

Please note that the old picks of Backsplit and Sidesplit have been removed from listing input, so be sure that whoever enters your listing knows which of the new picks should be used.

If you have any questions, please contact the MLS® Department at 905.667.4650 (Monday to Friday, 8:30 a.m. – 4:30 p.m.) or


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