Keeping RAHB Members Informed

RAHB’s Latest Updates

RAHB Advantage Spotlight: The Personal Home and Auto Group Insurance – Enter to Win!

Get a quote today and be entered into a draw to win a $5,000 prize!
As a RAHB member, you can benefit from group rates for your home and auto insurance – rates that aren’t available to the general public.
As an added bonus, request a quote from The Personal between now and January 8, 2019 and your name will be entered into the next of three draws to win $5,000 in their Be Winter Ready Contest! Draws will be held October 10, 2018, November 7, 2018 and January 9, 2019.
Are you already a client of The Personal? No problem – your name will be automatically entered into the draw.
Get your quote today: use the button below or call 1.888.476.8737.
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A Big Thank You!

Thanks to everyone who attended ProDev+ yesterday, September 25!

If you haven’t already completed the survey sent to you after ProDev+ wrapped up, please use the link below to give us your comments. Your feedback will help us plan future events.

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Lunch with the President

RAHB President Jack Loft enjoyed a great lunch with longtime REALTOR® and volunteer Nancie Mleczko, of Coldwell Banker Community Professionals. Nancie is helping with a current Hamilton mayoral campaign and is a member of RAHB’s Nomination committee. Nancie is passionate about seeing fresh faces put their names forward for positions on the RAHB Board, and is another one of our members who believes integrity needs to be an important part of our business.

For your chance to have lunch with the RAHB President, please e-mail your name to president@rahb.ca.

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New RAHB Statistics Packages – Including CREA’s Home Price Index (HPI)

New RAHB Statistics Packages will be coming in October for the September 2018 data – and it will include CREA’s Home Price Index (HPI)

Over the past several months, RAHB has been investigating ways to update the statistics packages we provide to members and the public each month. Through much research and consultation, RAHB will be releasing a new statistics package in October for the September data. This new package is more comprehensive, and includes CREA’s Home Price Index (HPI) and additional resources.

Please see below for a listing of the new items found within the RAHB member statistics packages. Links are provided to the updated documents (with August data), and where links are not provided they will be a part of the new packages starting in October. These items with August data are for you to become better acquainted with the new packages, and are not meant for distribution.

*Please note that the HPI reports are quite lengthy, should you want to print them.

New RAHB Market Statistics Reports

Entire RAHB Area


Niagara North


What is the Same and What is New with RAHB’s Monthly Market Statistics Reports?

What’s the Same? What is New?
Release statistics reports to members and the media on the 3rd business day of the month. Data is pulled on the 1st business day of the month.
Very similar data/statistics reported within the RAHB tables and charts (i.e. Average/Median Sale Price, # of Listings, Days on Market, etc.). The data in previous reports was by sales/listings by RAHB members. The data will now include RAHB member and non-RAHB member data, and be tailored specific to the four main areas within our market – Burlington, Hamilton, Haldimand and Niagara North.
We will continue to provide a geographic map of the RAHB market area with average sale prices and number of sales. Some geographic properties have been added to the map (i.e. lakes, major highways, escarpment), and we will also now include separate maps for the four main areas within our market – Burlington, Hamilton, Haldimand and Niagara North.
We will continue to provide charts with commercial information. We have broken down the commercial data by the four major areas within our market, and added “sales volume” to the list.
We will now be providing Home Price Index (HPI) reports, tailored for the four major areas within our market.
Members will still have access to Matrix/SIM to pull and tailor data for your needs. Members will now have access to CREA’s HPI tool, Tableau (more information below), which will allow members to pull trends and data for specific sub-neighbourhoods throughout our market.
We will begin reporting weekly statistics on News & Alerts (Matrix) every Wednesday. These stats will cover the four major areas of our market and include: Residential New Listings, Residential Sold, Residential Average Price, Commercial New Listings and Commercial Sold.

Weekly Statistical Reporting

In addition to the above documents and resources, we will be providing weekly statistics updates via Matrix/News & Alerts, so please watch out for this information.

CREA’s HPI – What is it?

Developed using data from the Multiple Listing Service®, the MLS® Home Price Index (HPI) allows you to see trends in home prices for a specific type of house in a given neighbourhood.

Combined with your knowledge, experience and skills as a REALTOR®, the HPI will help your clients better understand these trends — and how they can affect the market value of your client’s home.

More importantly, though, it helps your clients approach one of life’s most important decisions — buying or selling a home — with greater confidence.

For more information on CREA’s Home Price Index (HPI) please visit www.crea.ca/housing-market-stats/mls-home-price-index/.

CREA’s HPI Tool – Tableau

Use Tableau

For more information on how to use the HPI Tool, please visit www.crea.ca/housing-market-stats/mls-home-price-index/getting-started/.

We Want to Hear From You!

Although we have updated the monthly RAHB statistics packages and included CREA’s HPI, the way we provide our members with valuable data is never final. We encourage questions and feedback from all RAHB members about the new statistics packages and CREA’s HPI so we can continually work to enhance the resources RAHB REALTORS® have. Please click below and submit your questions and feedback. Thank you in advance.

Please Submit Your Questions and Feedback

Thank you to the RAHB Statistics Task Force and to the RAHB members who took the time to complete the RAHB statistics survey in July. Your input helped guide these updates.

Additional Resources




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HPI Tool – Tableau

Use the 3 tabs above to navigate the different views of the dashboard. Each tab is labelled with a description of the information contained in that view. For more information on how to use the HPI Tool, consult the Getting Started section.

The MLS® HPI data is now available to download in Excel (.xlsx) format.

We Want to Hear From You!

Although we have updated the monthly RAHB statistics packages and included CREA’s HPI, the way we provide our members with valuable data is never final. We encourage questions and feedback from all RAHB members about the new statistics packages and CREA’s HPI so we can continually work to enhance the resources RAHB REALTORS® have. Please click below and submit your questions and feedback. Thank you in advance.


Please Submit Your Questions and Feedback

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Broker of Record / Manager Meeting Update – September 19, 2018

On September 19, 2018 a Broker of Record / Manager meeting was held at McMaster Innovation Park. With 33 people in attendance, there were several engaging and informative discussions that took place, and below is a summary of the topics discussed:


VOW / Competition Bureau Ruling with Respect to TREB
On August 23, 2018 the Supreme Court of Canada dismissed TREB’s application to appeal the Competition Tribunal’s ruling that TREB abused its dominant position. Real estate boards and associations that currently have a Virtual Office Website (VOW) data feed, or are considering implementing one (as RAHB currently is) are expected to follow the decision of the Supreme Court of Canada and the Competition Tribunal with respect to making “Disputed Data” available for members who wish to implement password protected virtual office websites.

RAHB informed the Brokers / Managers of the details of the case, provided a brief overview of the history, and discussions were had about RAHB actions moving forward. For information, please visit the RAHB Blog at https://blog.rahb.ca/?p=23240.


New RAHB Market Statistics Report
Brokers / Managers were presented with an overview of the new RAHB market statistics packages that will be officially launched on October 3 for the September data release. The new reports will have data broken down into the four main areas of RAHB – Burlington, Haldimand, Hamilton and Niagara North – and include CREA’s Home Price Index (HPI) data. A sample of this report will be sent to all members via e-mail prior to the official launch. Feedback on the new package is welcomed.


Discussions took place regarding Zillow beginning to enter the real estate market in Canada
, expected to be in 2019. The Directors are encouraging CREA to provide the appropriate resources to ensure Realtor.ca remains the dominant platform for REALTORS® in Canada.

A question raised was: What is CREA doing on behalf of its members to maintain/upgrade Realtor.ca? It was suggested that a town hall meeting with CREA and RAHB members take place to discuss the wants/needs of our members could be beneficial. RAHB is looking to make this happen and will inform members of any developments on this.


RAHB Education
Two areas of concern were identified for further investigation:

  • The process to determine and approve courses/speakers offered by RAHB.
  • The pricing model for RAHB education courses.

It was agreed that we want to maintain the highest quality of courses being offered to members. RAHB staff will investigate the above two priorities, and any changes or updates to RAHB education will be communicated to all members.


RAHB Service Awards
RAHB Services Awards Committee Chair, Bruce Moran, highlighted the three service awards available and encouraged members to nominate any qualified candidates. Nominations are currently open and forms can be found on the RAHB website at www.rahb.ca/project/rahb-service-awards/. Bruce also emphasized that nominations are judged on strict criteria, and so extensive details included within each nomination enhance a nominee’s probability of winning.


Professionalism and REALTOR® Reputation
An open discussion item was brought forth focusing on ensuring professionalism in real estate to enhance the reputation of REALTORS®. RAHB currently has a task force working on this specific issue, and as new items evolve they will be continually addressed.


Mandatory Membership within RAHB
The question was raised as to why a brokerage is mandated to hold a RAHB membership for its REALTORS® if the majority of the REALTORS® in that office do not conduct business within RAHB’s market/catchment. RAHB will investigate this rule further and determine its continued relevance.

If you have any questions regarding any of the above topics/discussions, please contact Carolyn in the RAHB office 905.529.8101 x236, or via e-mail at info@rahb.ca.

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Webinar Video: New Member Portal

We are hosting another webinar on Friday, September 28 at 10 a.m. on the new RAHB Member Portal. To register click HERE.

The previous member portal webinar has been recorded. Click the video below to watch.

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What is Artificial Intelligence?

If you’ve ever chosen a movie on Netflix based on their recommendation or said “Ok Google” then asked for directions, or made a purchase on Amazon that they have suggested just for you, you have used artificial intelligence or AI.

Simply put, AI is the mimicking of human intelligence through the use of technology. Today’s AI is referred to as Narrow AI. You can create a machine to play chess, drive by itself, or analyze vast amounts of data for patterns, but that same form of AI can’t knit, walk up stairs, think creatively or demonstrate empathy. If you’re thinking of the movies like Terminator, Matrix, or iRobot you’re thinking about General AI which is decades away according to most experts’ opinion.

“I have always been convinced that the only way to get artificial intelligence to work is to do the computation in a way similar to the human brain”. Geoff Hinton, Godfather of Deep Learning & AI.

For today’s world, robots that welcome you to your bank branch, 3D printers that can build a house in 48 hours, virtual reality staging of your home, and chatbots that make your organization accessible 24/7 are some examples of AI that exist right now. In fact, think of any routine task. With the right scale, funding, and champions, that task will probably be automated by organizations sooner than later. And the most successful organizations of the future will be early adopters, creating a culture that balances the best of human and AI capabilities.

Learn more about how AI applies to real estate at ProDev+! You can learn about the basics of AI at the What is AI – Ask Your Questions round table workshop at 12 Noon and hear more at the AI: R U Ready for Artificial Intelligence panel discussion at 2:30 p.m.

Register for ProDev+ now by e-mailing Angela at angelam@rahb.ca – be sure to include your full name and contact information.

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The Supreme Court of Canada Decision on VOWs, and Impact for RAHB Members

On August 23, 2018 the Supreme Court of Canada dismissed TREB’s application to appeal the Competition Tribunal’s ruling that TREB abused its dominant position, finding that:

  • TREB controlled the market for MLS® System-based residential real estate services owing to its control over the MLS® System, a key input for the supply of residential real estate services;
  • the purpose of TREB’s restrictions was to resist the emergence of Virtual Office Website (VOW) brokerages due to concerns that VOWs could lead to greater competition among its members; and
  • TREB’s restrictions substantially prevented competition.

What is a Virtual Office Website (VOW)?

A VOW is a password-protected area of a brokerage’s website where consumers who have entered into a lawful broker-consumer relationship with the brokerage can log-in to view listing information provided to the brokerage through an MLS® System VOW data feed, subject to certain terms and conditions.

A VOW is therefore very different from a website that advertises listing information.

It is up to brokers of record to determine if their individual salespeople and brokers are allowed to provide VOWs using the data feed available to the brokerage from RAHB.

On August 28, 2018 RECO clarified that including sold data on a password protected VOW does not go against REBBA 2002 advertising rules – http://www.reco.on.ca/professionals-news/supreme-court-declines-hear-trebs-appeal-competition-bureau-means-compliance-rebba/.

What does this mean?

Real estate boards and associations that currently have a VOW data feed, or are considering implementing one (as RAHB currently is) are expected to follow the decision of the Supreme Court of Canada and the Competition Tribunal with respect to making “Disputed Data” available for members who wish to implement password protected virtual office websites.

The Disputed Data means property listing related to:

  • Sold prices
  • Pending sold prices (where no condition remain other than closing)
  • Withdrawn/ expired/ suspended/ terminated status, and
  • Cooperating commission

Immediate Next Steps for RAHB:

  • A contract regarding VOWs and related MLS® rules and regulations is being drafted now in consultation with RAHB’s and CREA’s lawyers.
  • This information is to be reviewed by RAHB’s Board of Directors on October 30, 2018.
  • Implementation at RAHB is expected to occur in early November 2018.

Follow RAHB’s weekly e-newsletter, NewsReal, and information posted to the RAHB Blog at blog.rahb.ca for updates.

Background Information:

Supreme Court of Canada Decision

August 23, 2018 – The Supreme Court of Canada (SCC) ruled in favour of the Bureau and dismissed TREB’s application to appeal, meaning the Competition Tribunal order would now take effect.

December 2017 – Following the Tribunal’s ruling, TREB filed a motion to appeal the decision with the Federal Court of Appeal (FCA), which was dismissed. TREB then filed an application for leave to appeal to the SCC.

Competition Tribunal Ruling Against TREB

June 2016 –The Tribunal ordered TREB to stop its practice of anti-competitive acts, as well as other measures necessary to restore competition.

April 2016 – The Competition Tribunal ruled that TREB had abused its dominant position, finding that:

TREB Litigation with the Competition Bureau

2015 – TREB forced real estate brokers to stop sharing house sale information publicly with customers with the threat of revoking access to the MLS® System.

2014 – Supreme Court of Canada refused to hear an appeal of the Federal Court’s decision, and sent the case back to the Competition Tribunal for another hearing.

May 2011 – The Competition Bureau first took action against TREB when it filed an application with the Competition Tribunal alleging it had abused its dominant position in the market for residential real estate brokerage services.

The case focused on TREB restrictions on the use and online disclosure of certain important data in the MLS® System. While TREB allowed its members to share data with clients by hand, e-mail, or fax, it prevented the same data to be displayed online through Virtual Office Websites (VOWs).

TREB also excluded sales data from its electronic data feed to its members, limiting their ability to develop new and sophisticated analytical tools. The Bureau alleged that TREB’s restrictions limited the impact of new and innovative business models and services that were a competitive threat to TREB members who preferred to compete using more traditional business models.

TREB’s argument claimed that these restrictions were designed to protect consumer privacy to comply with federal privacy law and requirements of the provincial real estate regulator.

Actions Leading to TREB’s Litigation with the Competition Bureau

2009 –             Separate lawsuit brought against TREB for anti-competitive actions

2004 –             Lawsuit with Realtysellers was settled

2002 –             TREB and CREA were sued by Realtysellers for alleged anti-competitive practice

Federal Court of Appeal Decision dated December 21, 2017
Competition Tribunal Ruling
Competition Tribunal Case Information
Backgrounder: Abuse of dominance by the Toronto Real Estate Board
TREB Frequently Asked Questions Regarding Tribunal Decision


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Santa 5k

Start training now to take part in the REALTORS® Association of Hamilton-Burlington’s Santa Hamilton 5K Run or Walk on Sunday, November 25, 2018!

RAHB is the title sponsor for this fun annual walk/run and we are encouraging all members, their families and friends to take part! And did we mention that you have to wear a Santa suit? Really – it’s one of the rules, and it’s part of the fun!

Use code RAHBSanta5K to save $10 off your entry fee! You can share this with your friends, family and clients.

And there’s more! RAHB is issuing a challenge to all brokerages to collect non-perishable food, baby and toiletry items for a mass donation to a Hamilton-area food bank. There are two special prizes for the brokerage that collects the highest number of items – more details about the competition and prizes will be coming soon!

Register Now


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REALTORS® 4 Kids Charity Auction

Just a reminder our annual charity auction is taking place on Thursday, November 15, 2018. Other than buying a ticket, there are other ways you can support this wonderful cause.

You can sponsor a table at the event and have your logo displayed for everyone to see. (Click Here to Sponsor a Table)

Or if you can’t make our annual charity auction, please consider a financial contribution to the CHML/Y108/Fresh 953 Children’s Fund – every little bit counts.

If you have an item for donation, would like to sponsor a table or donate to the Children’s Fund, please contact Sheila in the RAHB office (sheilas@rahb.ca) or visit rahb.ca/events for more information.

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New ShowingTime Feature – Accompanied Showings

As of Wednesday, September 12, ShowingTime has added a new feature called Accompanied Showings.

This feature allows you to indicate that, for your listing, you (the listing salesperson/broker) must be present for any showings.  Also, if you give your client the ability to approve or reject showing requests, you will see the request before it goes to your client.  If the showing does not fit into your schedule, you will be able to reject it, and your client will not be made aware of the request.

You can configure this new feature on each of your listings by toggling Is this an agent accompanied showing?

Other benefits of this feature include:

  • Approval by the listing salesperson/broker will be tracked
  • While sellers or occupants are required for accompanied showings, the order of calls is clearly identified on the listing worksheet.

Configuring Contacts for Listing Agent Accompanied Showings

As a listing salesperson or broker who typically accompanies the showing salesperson/broker on all appointments, you may want to see an appointment request before your sellers do, to make sure it works with your schedule. Or, you may want to allow a seller to approve an appointment before the occupant sees the request. You can configure the listing for both of these situations.

Step 1: Initial approval from listing salesperson/broker
These contacts will be notified of the appointment request before the final confirmation contacts. If the request is not approved by these contacts, the final confirmation contacts will not be notified of the request.

Step 2: Final confirmation from owner/occupant
These contacts will be able to give final confirmation on appointment requests after it has been approved by the initial contacts.

You can also choose to set this preference for the initial contact for showing requests and final confirmation while creating or editing the seller’s contact information.

Scheduling on Behalf of Another Agent

As a listing salesperson or broker scheduling on behalf of showing salesperson or broker on your listing, you can select Approved or Approved and Confirmed for the appointment status. If you choose to Approve only, your seller or occupant will have the chance to confirm or decline the appointment request.

Appointment Details for Listing Agent Accompanied Showings
The Appointment Details screen will indicate that an approval email is sent to the appropriate party.

You can click the Approve & Confirm button to automatically approve the appointment and confirm it for the owners or occupants.

Accompanied Showings on Mobile
Scheduling and approving showings works the same way on mobile:
From the Listing page in the app, you can toggle the setting for Is this a listing agent accompanied showing?

You can choose who receives the Initial Approval and Final Confirmation.

You are also able to change the contact order and choose notification methods.

Approve & Confirm Appointment

From the ShowingTime App

Step 1
From the app, choose Showings On My Listings, locate the showing and choose Approve and Confirm.

Step 2
Verify any notes and/or access details and click Approve & Confirm Appt.

Step 3
The appointment is now confirmed. The showing salesperson/broker will receive the relevant information.


Step 1
From the app, choose Showings On My Listings, locate the showing and choose Approve.

Step 2
Verify any notes and/or access details and click Approve Appointment.

Step 3
The Seller or other Final Confirmation contact will be able to approve or deny the showing.

Proposing New Times

Life is hectic and schedules will inevitably change, resulting in an appointments that need to be changed or declined.

Declining an appointment altogether can lengthen the process of selling a home and may frustrate the buyer. However, moving the appointment back by 30 minutes or later in the day can benefit the seller and perhaps be a better time for the buyer. From the Appointment Details screen, you are able to ConfirmCancel, and Propose a New Time.

From the Desktop

Step 1
Open the Requested Appointment dialogue and click on the Propose New Time button.

Step 2
Enter any comments for the suggested new time and choose to cancel or keep the existing appointment.

Step 3

Should you choose to keep the original time, you will see the information above.

Step 4
The appointment will Show as Requested – New Time Proposed. The showing agent will see your comments and choose the next steps.

From the ShowingTime App

Step 1
Choose On My Listings from the menu.

Step 2
Select the appointment.

Step 3
Select Propose New Time.

Step 4
Suggest the new time and choose either Keep the Original Appointment, or Decline the Appointment.

Step 5
You will be notified that the appointment is approved, but confirmation is still needed. The showing agent will need to choose which actions to take next.

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Den/Bedroom: New Field in Matrix

A new Room option will be added to the Broker Load program in Matrix for condos/apartments with dens that could also be counted as bedrooms in the official listing.

The new room option is Den/Bedroom and will be available on Tuesday, September 18, 2018.

Prior to Matrix, Fusion allowed REALTORS® to manually add the number of bedrooms to a listing. When we made the switch to Matrix, this was no longer possible as the Matrix system automatically populated the number of bedrooms based on the rooms described within the listing.

We heard your feedback, and have created a new room name called Den/Bedroom. When this Den/Bedroom is selected when you enter a condominium apartment, the system will automatically calculate your total bedrooms and add a plus one (+1) to the total bedroom count on the Matrix displays.

  • This new room name option is available only for Condominium residential properties if the style is Apartment
  • You may select either Bedroom, Den or the new Den/Bedroom
  • If you select Den/Bedroom, then the system will automatically add a +1 to the total bedroom count
  • It will also automatically map +1 the room on REALTOR.ca under their additional bedroom field

Example: If your listing has 1 Bedroom and 1 Den/Bedroom, your total bedrooms on REALTOR.ca would read 1+1.

With this new room name option, we encourage you to update your automatic e-mail set up to allow a search for Den/Bedroom so you do not miss out on any available properties for your clients.

If you have any questions, please contact the RAHB Computer Support Line at 905.667.4650.

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REALTORS® 4 Kids Charity Auction

The REALTORS® Association of Hamilton-Burlington (RAHB) is proud to present the 30th REALTORS® 4 Kids annual Charity Auction supporting The Children’s Fund which is taking place on Thursday, November 15, 2018.

RAHB looks to partners like you to help us provide the maximum benefit to The Children’s Fund. We are asking you to be a table sponsor for this great event.

As a table sponsor, you will receive:

  • Your name and/or your brokerage name/logo on table sign
  • Recognition through the PowerPoint promotion during the auction
  • Your name/logo on all promotional materials, including event program, banners and posters
  • Acknowledgment and link to your website on RAHB’s public, member and social media websites
  • Social media posts before and after the event (minimum 2)
  • Promotion in NewsReal


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RAHB dues deadline September 30, 2018

The quarterly RAHB dues have been billed and e-mailed to you as part of your August monthly invoice.  Please note that dues are payable no later than September 30, 2018.

Full Member
$125.00 – RAHB dues (September – December)
$  28.75 – OREA dues (September – December)
$  77.50 – CREA dues (September – December)
$  30.06 – HST
$261.31 – Total

Acceptable methods of payment are:
In Person: Visa, MasterCard, Interac, cash or cheque
By Phone: Visa or MasterCard
Online through Matrix: Visa, MasterCard, AMEX, Visa Debit   http://my.rahb.ca
Online: CIBC/PC Financial, Royal Bank, Scotia Bank, TD Canada Trust – for assistance to set-up, please contact Karin at 905.529.8101 x 258.

Pre-Authorized payment subscribers will be processed on Friday September 21, 2018.

A reminder about notifying RAHB of terminations in your office
Brokerages are responsible for notifying RAHB when members in their office resign or otherwise leave.  Notice must be received by RAHB within seven business days of the member leaving.  If notice is delayed beyond the seven business days, the Brokerage will be assessed a penalty of $50 per incident. (RAHB Bylaw, Article 4, Section 1.02.)

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RAHB Advantage Spotlight: Main West U Brew Wines

If you are looking for a unique closing gift for your clients, why not try Main West U Brew Wines? Or start your own wine for Christmas!

Main West U Brew Wines offers RAHB members discounts of up to 20 per cent on wine-making products and services.


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ProDev+: Learn About CREA’s Home Price Index with Gregory Klump

CREA’s Home Price Index (HPI) is coming to RAHB, and you can learn what it’s all about and how to use it at ProDev+ on Tuesday, September 25!

CREA’s Chief Economist, Gregory Klump, will explain CREA’s HPI in his session HPI Is Here! What It Is and How To Use It, at 2:30 p.m.

For more information about sessions and speakers at ProDev+, visit our website and view the video invitations from our speakers. And don’t forget – ProDev+ will also feature a trade show and networking mixer!

Did you know ….

Your registration for ProDev+ includes lunch? Pick up your boxed lunch between 11:15 and Noon, then visit with exhibitors or make your way to the room for your next session.  Enjoy your lunch while you mingle or while you learn!

To read more, visit our website here.

To register right now, click here.  (Once you have logged in to the new Member Portal scroll down to ProDev+ in the Upcoming Courses section).

Alternatively, e-mail angelam@rahb.ca and let her know you want to register for ProDev+ – be sure to include your full name and contact information!

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Lunch with the President!

RAHB President Jack Loft enjoyed lunch with Michelle Shivbarran (Royal LePage State Realty). Michelle has been a REALTOR® for two years and is an active volunteer with the Association. Michelle always looks for educational opportunities and strives to set a good example of professional conduct. Michelle is a fan of the Association’s efforts at providing quality services to members and of our efforts to enhance communication and professionalism.

For your chance to have lunch with the RAHB President, please e-mail your name to president@rahb.ca.

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