Matrix Issues – Update

Last Thursday, November 8, Matrix experienced intermittent issues that affected the system’s application, media, reports and RETS services. CoreLogic has now advised that once they identified the root cause, they were able to systematically resolve the issues. The CoreLogic team has also reviewed the incident in full and  taken measures to prevent future occurrences of this nature.
CoreLogic has passed on their apologies for the inconvenience to RAHB members as a result of these issues.
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Searching Active Listings

When you search for active listings in Matrix or set up an auto e-mail for a client, are you including both the Active and Active CS statuses in your criteria?

Active CS listings are listings with conditional sales, including conditions with an escape clause. Until these listings are reported as sold, they are still active and will, in fact, continue to appear on REALTOR.ca.  Including Active CS-status listings in your searches and auto e-mail criteria will ensure your listing matches include ALL active listings, and your clients won’t have to wonder why a listing shows up on REALTOR.ca but not in their e-mails from you.

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Matrix Mapping Tools – Layers

MATRIX MAPPING TOOLS – LAYERS

Did you know that the Map Search feature in Matrix can do more than display listings?  You can use the map to display key data, including regions, municipalities/sub-areas, neighbourhoods and points of interest.  Here’s how:

1.From the Search screen, click on Map Search. Then, click on the Layers button, located at the top right corner of the map

2. To display the outlines for regions, municipalities/sub-areas and neighbourhoods on the map, select Ontario Boundaries from the layers drop down list: 

Whatever overlay you choose will appear on the map.

3. To display several different points of interest, Select Points of Interest from the Layers menu.  This will allow you to display the following on your map:

  • Arts and Entertainment
  • Banking
  • Education
  • Fire and Police
  • Food and Dining
  • Gas Stations
  • Health Care
  • Libraries
  • Post Offices
  • Religious Organisations
  • Shopping
  • Sports
  • Transportation

Points of interest will appear as blue icons on the map.  Please be aware, however, that points of interest are not available if you have the map zoomed out.  If you zoom in enough so points of interest are available, the text for the selections will be black, as shown below.  If they are in red, you will need to zoom in further.

Please feel free to contact the RAHB MLS® Department with any questions, at 905.667.4650 or support@rahb.ca

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Den/Bedroom: New Field in Matrix

A new Room option will be added to the Broker Load program in Matrix for condos/apartments with dens that could also be counted as bedrooms in the official listing.

The new room option is Den/Bedroom and will be available on Tuesday, September 18, 2018.

Prior to Matrix, Fusion allowed REALTORS® to manually add the number of bedrooms to a listing. When we made the switch to Matrix, this was no longer possible as the Matrix system automatically populated the number of bedrooms based on the rooms described within the listing.

We heard your feedback, and have created a new room name called Den/Bedroom. When this Den/Bedroom is selected when you enter a condominium apartment, the system will automatically calculate your total bedrooms and add a plus one (+1) to the total bedroom count on the Matrix displays.

  • This new room name option is available only for Condominium residential properties if the style is Apartment
  • You may select either Bedroom, Den or the new Den/Bedroom
  • If you select Den/Bedroom, then the system will automatically add a +1 to the total bedroom count
  • It will also automatically map +1 the room on REALTOR.ca under their additional bedroom field

Example: If your listing has 1 Bedroom and 1 Den/Bedroom, your total bedrooms on REALTOR.ca would read 1+1.

With this new room name option, we encourage you to update your automatic e-mail set up to allow a search for Den/Bedroom so you do not miss out on any available properties for your clients.

If you have any questions, please contact the RAHB Computer Support Line at 905.667.4650.

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Matrix Tip: Sending Listings To Other REALTORS®, Mortgage Brokers, etc.

You may occasionally find it necessary to send a listing to someone who is not your client – this could be a mortgage broker or a non-RAHB REALTOR® who would like to submit an offer on your seller’s property.  These parties would require the REALTOR® Full report, but all of the functionality of the client portal would be unnecessary to them.  There is a way to give them exactly what they need, without you having to set them up as a client.

Here is what you do…

1. Bring up the listing.  Go to My Matrix > My Listings, select My Active Listings from the Show: drop down menu, and click on the MLS® number.

 

2. Click on the MLS® number for the listing in question. This will bring up REALTOR® Full.  Click Print.

 

3. Click E-Mail PDF. Make sure that all appropriate tabs are checked off.  This is how you will ensure that the recipient has all required information.

4. Complete the e-mail form, and click Send.

That’s all there is to it!  This will send a link to your recipient which, when clicked, will start a download of the listing.  This way, they have all of the information they need, without taking up space in your client list.

Please feel free to contact the RAHB MLS® Department with any questions – 905.667.4650 or support@rahb.ca.

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New in Matrix – Escape Clauses Now Highlighted on REALTOR® Single Line

A new column header titled EscCl (“Escape Clause”) has been added to the REALTOR® Single Line view for all property types.

This will allow you to see if Active CS properties have an escape clause. Previously, you would have had to open a REALTOR® Full display to see this additional information.

If you have any questions regarding this addition, please call the MLS® Department at 905.667.4650.

 

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Update Your Saved Searches for Split Levels!

We recently added 3, 4 and 5-level Sidesplits and 3, 4 and 5-level Backsplits to the Property Style menu in the residential search screen and in Broker Load.

While these features are visible to RAHB members for their searches, they will show only as Sideplit or Backsplit when those property styles are uploaded to the shared database –  the regional Matrix system does not differentiate between the number of levels.

Conversely, when backsplits and sidesplits are uploaded from the regional Matrix to RAHB Matrix, they will show only as Backsplit or Sidesplit in RAHB Matrix.

To obtain the best results for your searches and saved searches when they include split levels:

To search: specify the number of levels you are looking for in a split level, as well as Sidesplit and/or Backsplit so you will see all results from RAHB listings and regional listings.

For saved searches: choose Sidesplit and/or Backsplit in addition to the numbered levels of sidesplits or backsplits to see all results from RAHB listings and regional listings.

If you have any questions, please contact the MLS® Department at 905.667.4650 or support@rahb.ca.

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Property Information Forms Updated

The Property Information Forms (PIFs) for both residential and commercial properties have been updated!

The updates include several changes by way of amended, new or deleted requirements and picks.  You can review summaries of the changes to each of the forms by clicking on the links to the residential PIF and commercial PIF below.

The new Property Information Forms will be available in the Realty Shoppe on Tuesday, June 26, 2018. Availability on WEBForms® will be announced soon. Please begin using the new forms as soon as they become available.

View Residential Property Information Form summary

View Commercial Property Information Form summary

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Take a Look at RAHB’s New Member Portal!

On Tuesday, June 12, you had your first glimpse at RAHB’s new Member Portal!

How to access the new Member Portal 

It’s easy! Just click on the link to RAHB Education/Account Services under RAHB News & Membership Services on your single sign on (SSO) dashboard at my.rahb.ca.

When you click on this icon you will now be taken to the new Member Portal.

The new, user friendly Member Portal will eventually replace the Clareity dashboard (or single sign on) at my.rahb.ca.  You will still log in as usual, but the dashboard you see will provide more information on one screen, while still giving you easy access to the services you need, like Matrix, WEBForms®, CONNECT and more.

The new member portal will also provide you with easier access to your own member profile, information about your account, and RAHB professional development and computer courses.

What’s new about the RAHB Education/Account Services program?

The new RAHB Education/Account Services program allows you easier access to your education and account information. There will be a more comprehensive listing of information specific to you – such as a list of courses for which you have registered. It’s also more intuitive when you search for courses and your account information.

What can you do?

Be sure to go into the new Member Portal via the RAHB Education/Account Services icon on the Clareity Dashboard – take a look around, and familiarize yourself with the look and feel.

Be sure to update your information within the new Member Portal.

And help us help you by sending us any questions you have about the new RAHB Education/Account Services program, or new Member Portal as a whole, so we can ensure we have everything covered before this becomes the Member Portal at my.rahb.ca later this summer.

Please submit your questions and comments about the new Member Portal to rosanneh@rahb.ca. Your input/feedback will be very useful as we develop educational resources (e.g. FAQ and videos) for the official launch later this summer.

 

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Matrix Tip: Including or Excluding Values Using Special Characters

Use two special characters in your Matrix searches to include or exclude listings!  The wildcard asterisk (*) or the exclamation mark (!) can help you make your searches more precise.

Include Values – Wildcard

When you include any free form text field (e.g. Street Name, Remarks, Seller Name, etc.) in your search, you can expand your search by using the wildcard asterisk * (shift 8). You can use the wildcard to search in the following ways:

*king: this will find items that end with “king” (e.g. Mackenzie King, Viking)

king*: this will find items that start with “king” (e.g. King William, Kingsway)

*king*: this will find any items that contain the word “king” (e.g. Rockingham)

You can also surround a phrase by a wildcard. For example, *backyard pond* would find any items that contain the words “backyard pond” together.

You can enter multiple values, separated with a comma.  This will return all listings that contain either value.

When you search streets, it can be beneficial to add a wildcard to the end of the street name if there is some ambiguity in how the street’s name is spelled. For example, Governor* would find both “Governors” and “Governor’s”.

You don’t have to the use a wildcard in your search, but using it produces results as broad or as precise as you desire.


Exclude Values – Exclamation Mark (!)

An exclamation mark (!) can be used in a free-form text field to exclude values.  If you enter an exclamation mark (!) before your search string, the search will return listings that do not contain that value.  Similar to the wildcard, you can exclude multiple strings by separating them with a comma.

For example, !main, !king will return listings where the street name does not contain either main or king

Where Can I Use These?

The wildcard asterisk (*) and exclamation mark (!) search tools can be used in any free-form text field, which are fields that are not pick lists or drop down menus.  Free form text fields include, but are not limited to:

  • Remarks for Brokerages
  • Remarks for Clients
  • Street Name
  • Inclusions
  • Exclusions

If you have any further questions, please do not hesitate to contact the MLS® Department at 905.667.4650 or support@rahb.ca.

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Statistics Information Management (SIM) Link is Moving

At the end of June, the link to RAHB’s Statistics Information Management (SIM) link will be removed from your dashboard at my.rahb.ca.

But SIM is not disappearing! You can still access the program through the link in Matrix, which is now found as the second option under the Stats tab.

If you have any questions, please get in touch with the RAHB MLS® department at 905.667.4650 or support@rahb.ca.

 

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Removing or Cancelling a Showing in ShowingTime

Are your buyers unable to make it to a scheduled showing? Or your sellers unable to show their home when a showing has been booked? Did you cancel the showing? Not only is it courteous to cancel a showing request if the appointment cannot be honoured, it’s also required according to RAHB’s Rules & Regulations:

Section 8 – Selling Procedures

8.04 If a Member is unable to keep an appointment, the Member shall:

(i) where the appointment was made directly with the Listing Brokerage, advise the Listing Brokerage, or if direct contact with the Listing Brokerage is not possible, advise the Seller directly; or

(ii) where the appointment was made directly with Seller as permitted under these Rules, advise the Seller directly.”

 

If you’ve booked your showing request in ShowingTime, you can also cancel it in ShowingTime. Here’s how:

1. Log in to ShowingTime from the Tools menu in Matrix. As ShowingTime is an SSO (Single Sign-On) link, no additional login information will be required.

2. In ShowingTime, Click on the Showings button, located on the left-hand side of your screen.

3. a) To cancel a showing that you have requested on another member’s listing, click I Have Requested.

b) Alternately, to cancel a showing request on one of your listings, select On My Listings.

4. On the right-hand side of your screen, you will see a list of showings that have been requested. Click on View/Modify for the listing in question.

5. Click on Cancel Appt.

6. This will bring up a dialogue box in which you can provide a reason for cancelling, and any additional comments. This information will automatically be sent out to the listing salesperson via their preferred method of correspondence (SMS, email, phone).

The listing salesperson will receive the following message:

Please feel free to contact the RAHB MLS® Department if you have any questions – 905.667.4650 or support@rahb.ca.

 

 

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