Image Upload Certification

Corelogic has recently added a disclaimer to the photo upload screen on Matrix.  This forces the user to certify that they are the owner of the photos, or have permission from the owner to use the photos.  It is a violation of RAHB’s MLS® policies to use another member’s photos without their written permission, and this certification reinforces this.  From the RAHB MLS® Policies:


“If a member is using another members’ previous listing photo on a listing without written permission, the photos will be removed, the status will be changed to information withheld until a new photo is provided, and a $50 fine will be levied to the member.”

From a functional standpoint, the photo upload does not function any differently than before the upgrade.  The button that previously read “Save” now reads “Certify and Save”.  Clicking on this button (located below the disclaimer) will save the photos to the listing.

If you are an administrative assistant uploading the images on behalf of a REALTOR®, this could create some confusion as you may not be familiar with the photos that you are uploading.  It is RAHB’s recommendation that should you be unsure as to whether or not the listing REALTOR® has the right to use the photos, that you verify this with them before uploading.

As always, please feel free to contact RAHB MLS® staff with any questions.  We can be reached at (905)667-4650, or

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New CREA WEBForms® 2019

On April 23, 2019, Members in Ontario will have the option to use the new WEBForms® 2019, or WEBForms® Legacy (the current WEBForms). WEBForms® Legacy will remain available to Members until December 2019. CREA will be sending out a pre-launch email to all Ontario WEBForms® users a week prior to launch letting them know it’s coming. On launch day CREA will send out an e-mail to all Ontario users letting them know it is available to try and will include a link to a WEBForms® Training Hub.

What is being migrated from the current to the new WEBForms® you ask?

  • All (Personal and Office) templates
  • **Members will have to re-insert any clauses and/or entered information into their templates**
  • All clauses (Provincial, Board, Office and Personal)
  • All Forms (CREA, Provincial, Board and Office)

What is NOT being migrated?

  • Existing transaction kits will not be automatically migrated
  • If a Member wishes to keep one or more of their old transaction kits, they can individually migrate them to WEBForms® 2019, where they will be imported as non-editable PDFs (READ ONLY) into their new document management
  • 3rd Party links. All existing 3rd Party ADDons (Docusign, etc.) will be available in WEBForms® 2019, but users will need to re-link them

What is staying the same?

  • Form auto-population – All existing form auto-population functions will continue as they do with Legacy

New Look

WEBForms® now has a public facing landing page. Previously, if you went to you were presented with the NAF log in screen, which didn’t provide any information about the application and was confusing to those not familiar with NAF. Now a user has an opportunity to learn more about WEBForms® or to sign in and use the application. If a user is already logged into NAF, they won’t need to sign in again.

Legacy View

Once CREA has rolled out the new WEBForms 2019, members going to WEBForms® Legacy will be presented with a pop up advertising that WEBForms® 2019 is available, giving them an opportunity to go and try the new version, or to remain in Legacy.

Switching Views

Through until the end of 2019 Members will have the ability to switch from the Legacy to 2019 via a pop up or via a link in the top banner of the screen.

New WEBForms Training

Watch for CREA to send out a communication offering online help in addition to in-class training, training webinars you can register for, or view online training videos.  In the link below watch CREA’s Relationship Training Manager Lynn St. Germain show an overview of WEBForms® 2019

Should you have any questions regarding the new 2019 WEBforms, please contact the Help Desk at 905-667-4650 or email

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RECO/TICO & Short-Term Rentals

On Friday, April 12, the Travel Industry Council of Ontario (TICO) and Real Estate Council of Ontario (RECO) affirmed the right of real estate brokerages to transact short-term rental properties.

The affirmation comes in the form of bulletins from both regulators that clarify the rights of Ontario real estate brokerages under REBBA to transact short-term rental properties.

Thanks to this ruling, members will not have to register as travel agents in order to transact vacation properties provided they do it through their brokerage – saving members thousands of dollars in costs and dozens of hours taking courses/passing exams.

This issue was brought to OREA’s attention by the Southern Georgian Bay Association of REALTORS® and The Lakelands Association of REALTORS® whose local members were receiving compliance letters from TICO asking them to register as travel agents.

Through some quick action, OREA was able to get TICO to stop their double registration compliance campaign. TICO and RECO then set about creating a short-term solution to the problem which was announced today in the form of the below bulletins.

Going forward, OREA will be working with Minister Bill Walker and his team to address the issue for the long-term as part of the Province’s updates to REBBA.

This is another great example of what a united and strong REALTOR® voice can do to protect its members from unnecessary red tape and costs.

Read OREA’s Statement

Read the RECO bulletin

Read the TICO bulletin



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A Message From Your RAHB President

At a meeting of the Board of Directors on April 15, 2019, the resignation of Past-President Jack Loft was accepted. We thank Jack for his years of service to RAHB as a President, Director, and as a member and Chair of various committees.

In accordance with RAHB Bylaw 3.03, the Board of Directors has appointed Lou Piriano to fill the existing Director and Immediate Past-President vacancy on the Board until December 31, 2019.

In accordance with RAHB Bylaw 10.01, on March 25, 2019, the Board of Directors appointed Kathy Della-Nebbia to fill the vacant President-Elect position. Below is a complete list of your 2019 RAHB Board of Directors:

President – Bob Van de Vrande of Apex Results Realty Inc
President-Elect – Kathy Della-Nebbia of Royal LePage State Realty
Immediate Past-President – Lou Piriano of L. Piriano Real Estate Brokerage
Donna Bacher of PureRealty
Hank Balfoort of Right At Home Realty
Jacqueline Norton of Realty Network: 100 Inc.
Stephanie Pinet of RE/MAX Escarpment Realty Inc.
Andrew Robertson of Keller Williams Complete Realty
Julie Sergi of Royal LePage Burloak Real Estate Services
Brian Shaw of Royal LePage State Realty
Nicolas von Bredow of Royal LePage Macro Realty

Your Board of Directors certainly understands there may be questions regarding recent changes with respect to the Board and CEO, and some have suggested we hold a meeting of the membership. We respectfully request your understanding of the fact that more detailed information cannot be provided at this time as it concerns a personnel matter, which involves both privacy laws and legal implications. The same constraints would exist at a membership meeting and, apart from the significant cost of holding such a meeting, we would still be unable to present more detailed information regarding the CEO.

Your Board of Directors very much appreciates the calls and messages of support we have received to-date, as well as the trust and confidence many of you have conveyed. We have received similar support from other Boards and Associations. RAHB staff and the Board of Directors are working tirelessly to ensure that day-to-day operations, pending projects, future projects and protection of the Association are being handled in a timely manner.

RAHB has a robust and detailed Succession Plan for hiring a CEO that was put into motion by the Board of Directors and RAHB staff. The Request for Proposal (RFP) for the hiring consultant was approved today, and last week you received an e-mail invitation to participate on the Selection Committee. Please click the below button for this invitation. We will keep you up-to-date as progress continues on the selection process.

RAHB CEO Selection Committee Information

In terms of day-to-day operations, we have every confidence in our excellent staff who will continue to keep the Association running and meeting your needs on a daily basis. We are truly fortunate to have such amazing staff who understand and respect their roles and the requirements of our members.

Please be assured that, as reported at our recent AGM, your Board remains committed to maintaining and further enhancing data-sharing agreements for the benefit of our members. This work is also well underway and we look forward to reporting further news to you soon.

The Board of Directors and staff of RAHB continue to work on behalf of the Association in order to “Empower REALTORS® to Succeed”.

Bob Van de Vrande, B.Comm., M.B.A., B.Ed.
2019 RAHB President
REALTORS® Association of Hamilton-Burlington

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City of Hamilton Mayor’s Breakfast

On Wednesday, April 10 the Hamilton Chamber of Commerce hosted the annual Mayor’s Breakfast. A table of RAHB representatives attended and a question was asked on behalf of the association about affordable housing.

Mayor Eisenberger mentioned that they will be looking into secondary or accessory suites to increase rental stocks, as well as lane way housing.

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Matrix Upgrade – 8.3.8

On Wednesday, April 10 at midnight, Matrix will upgrade to 8.3.8 which will cause 15 minutes of downtime to the system.

New features will include:

  • Drag and drop search results reordering
  • Results will display listings in same order as entered in speed bar
  • Print Listing notes option
  • Multiple carts can be created for a single contact

Other enhancements include:

  • Criteria tab is enabled after using Refine–>Narrow tool
  • Client portal remembers user’s last mode
  • Various widget enhancements
  • Driving directions now available in concierge approval screen and My Listings
  • Photograph upload certification
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Welcome New Members!

We extend  warm welcome to RAHB’s newest members who joined our Association between March 1, 2019 and March 31, 2019!

Nicole Kaoum
Bridgecan Realty Corp.

Gagan Gill
Harjot Khatra
Zarmina Razavi
Century 21 Heritage Group Ltd.

Monroe Orleans
Coldwell Banker Momentum Realty

Nicole Smith
Vince Esposito
Keller Williams Complete Realty

Karin Vierhuis
Claire Stavro
Adrian Hiscox
Keller Williams Edge Realty

Karly Tennier

Krisztina Balint
RE/MAX Escarpment Realty Inc.

Joshua White
RE/MAX Escarpment Team Logue Realty Inc.

Helene Blake
RE/MAX Escarpment Frank Realty

Inas Murad
Angela Chiaravalle
Royal LePage Macro Realty

Krystal Dixon
Three Pillars Realty Inc.

Jacqueline Rebecca Warner
Zoocasa Realty Inc.

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Brokerage Messages via Matrix

Attention Brokers of Record: did you know you can send messages within your Brokerage through Matrix? This even includes office administrative staff!

If you would like to utilize this feature, simply follow these instructions:

  1. Log into Matrix
  2. Hover over the blue Admin tab
  3. Under News and Calendar click Manage News
  4. To add a news item to your Brokerage, click Add
  5. Enter the Start Date
  6. Enter the Subject
  7. Enter the Expires date
  8. Select the Priority 
  9. Type in the message you want. You may adjust the font size, style and colour
  10. Click Add to make the message live

If you have any questions regarding this feature, please contact the MLS® Support Desk at 905.667.4650

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RAHB dues deadline March 31

RAHB dues deadline March 31, 2019

The second quarter for 2019 RAHB dues have been billed and e-mailed to you as part of your February monthly invoice.  Please note that dues are payable no later than March 31, 2019.  

Full Member
$125.00 – RAHB dues (April – June 2019)
$28.75 – OREA dues (April – June 2019)
$77.50 – CREA dues (April to June 2019)
$30.06 – HST
$261.31 – Total

Acceptable methods of Payment are:

In Person: Visa, MasterCard, Interac, cash or cheque
By Phone: Visa or MasterCard
Online through Matrix: Visa, MasterCard, AMEX, Visa Debit
Online: CIBC/PC Financial, Royal Bank, Scotia Bank, TD Canada Trust – for assistance to set-up, please contact Karin at 905.529.8101 x 258 or

A reminder about notifying RAHB of terminations in your office

Brokerages are responsible for notifying RAHB when members in their office resign or otherwise leave.  Notice must be received by RAHB within seven business days of the member leaving. If notice is delayed beyond the seven business days, the Brokerage will be assessed a penalty of $50 per incident. (RAHB Bylaw, Article 4, Section 1.02.)

To learn how to pay your invoice online, please watch the video below.

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Burlington Heritage Properties Information

It is now possible to check the heritage status of a property online to confirm if it is designated under the Heritage Act and/or listed on the city’s Heritage Register. REALTORS® and members of the public can view an up-to-date list of properties with heritage protection and/or learn about the implications of being a protected (listed and/or designated) property.

Heritage Register

There is also information about financial support and incentives for owners of designated heritage properties, including property tax rebates and restoration grants. To view the information, click the button below.

Heritage Support

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Federal Budget 2019

On March 19, the Federal Government presented the 2019 Budget. Some highlights are below:

An Affordable Place to Call Home

The Canada Training Benefit

  • A new, non-taxable Canada Training Credit to help Canadians with the cost of training fees.
  • A new Employment Insurance Training Support Benefit to provide workers with up to four weeks of income support through the Employment Insurance (EI) system.
  • New leave provisions to protect workers’ ability to take time away from work to pursue training.
  • For more information on the above three items, please visit

A Secure and Dignified Retirement for Canadians

  • Improving the economic security of low-income seniors by enhancing the Guaranteed Income Supplement (GIS) earning exemption.
  • Additional funding for the New Horizons for Seniors Program
  • Making sure eligible Canadians receive their pension benefits.
  • For information on the above three items, please visit

Moving Forward on Implementing National Pharmacare

For an overview of the entire 2019 Budget, please click below for more information:

More Information

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