Matrix FAQs

Q: How do I perform a Matrix Wild Card Search?

A: When you search in the RAHB Matrix Free Form Boxes, you can expand your search by using the Wildcard * (shift + 8). You can use the RAHB Matrix Wildcard to search in the following ways:

  • *king: this will find items that end with “king” (ex. Mackenzie King, Viking)
  • king*: this will find items that start with “king” (ex. King William, Kingsway)
  • *king*: this will find any items that contain the word “king” (ex. Rockingham)

A phrase can also be surrounded by a Wildcard. For example, *backyard pond* would find any items that contained the words “backyard pond” together.

When searching streets it is a good idea to add a Wildcard to the end of the street name. For example, Lakeshore* would find “Lakeshore”, “Lakeshore Ave.”, “Lakeshore West”, etc.

You don’t have to the use Wildcard Search if you don’t want to, but using it allows you to be as specific or broad in your search as you want.

Q: Will Conditional Sales with no showings still be uploaded to in RAHB Matrix?

A: No. After we cut over to the RAHB Matrix system on October 17, 2017, RAHB will no longer be uploading listings that are conditionally sold with “no showings” to

Unlike Fusion, Matrix treats conditional sales as a status change (Matrix has two conditionally sold statuses; Active-CS and Active-NS).

In Fusion, a listing that is conditionally sold (regardless of whether showings are still taking place or not) is still classed as “Active”, and as such, gets uploaded to

The two separate statuses in the RAHB Matrix system will ensure that only listings for properties that are available to the public for viewing are being advertised on

Q: Can you start a new search and keep an original search open?

A: Yes! There are two ways.

The first is to hover your mouse over the blue Search tab, then hold down your “CTRL” key and click the Search tab. Another browser tab will open, allowing you to start a new search without losing any of the criteria or results from your previous search. You can toggle back and forth between browser tabs to both your searches.

The second way is to right click on the Search tab and click Open link in new tab, and you will get to another browser tab.

Q: How many hotsheet searches can I have in the hotsheet widget? Is there a limit?

A: You may have up to 10 hotsheet search links in the hotsheet widget.

Q: What is Concierge Mode and how would I enable it?

A: There may be times when you have set up auto emails for your client, but your client wants to see only properties with specific features for which there are no search criteria (for example, your client wishes to see only properties with renovated kitchens – there is no search field for renovated kitchens). In such a case, you might wish to preview the listings for your client. That is what Concierge Mode will do for you – you will receive the selected listings first and you can decide whether or not to send them on to your client.

Enable Concierge Mode when you set up your Auto Email under the Settings header. You will be alerted via email when new listings need approval; you can also be alerted on your Matrix homepage via the Concierge Widget.

Q: Can I disable the “Client Search” functionality within the RAHB Matrix 7.0 client portal?

A: No, this feature is enabled for all client portals. The advantage for you is that your clients, who may also be looking at other websites to search listings, will see only your contact information displayed where other sites might provide your client with full contact details for every listing salesperson.

Q: When will my public open houses be entered into the RAHB Matrix System?

A: The RAHB Matrix System will allow you to enter public open houses directly onto the MLS® system, similar to what has always been done for agent open houses. This will place the open house directly onto Upon submission, you should see your open house on the site within three hours. This means that you will no longer need to access a second site to enter a public open house.

Q: How do I display only the listings I have selected?

A: Once you have selected the listings you want to display, click the Refine button at the bottom of the page, then click Narrow. Now only your selected listings will display. To get back to the original results, click the “Original Results” link at the top left corner of the page.

If you are selecting particular searches in a saved search, however, you have to keep in mind that when you select listings and then re-save the search, it actually alters the criteria for the search. You will have to make sure you don’t save the narrowed list as a saved search, or you will have narrowed the criteria for the search for your client to just those listings.

Q: What information has been transferred to RAHB Matrix 7.0 from Fusion and regional Matrix? Will my CMAs and reports be transferred over?

A: Only your saved searchescontacts and personal head shots have been transferred to RAHB Matrix 7.0 from Fusion and regional Matrix.

Items such as your saved viewsshortcutsheadersfooterspersonal logos and anything you customized on your email templates will not be moved over. This means you now have the opportunity to use the wider range of marketing material options that Matrix 7.0 offers!

As for your CMAs – if you wish save any of your current CMAs in RAHB Matrix 7.0, download them from Fusion or the regional Matrix system, print them to a .pdf, then re-enter the information into RAHB Matrix 7.0. If you have a lot of CMAs you wish to save, this could take a bit of time, so please ensure that you schedule accordingly to ensure a smooth transition before cutover.

Q: How do I login to RAHB Matrix 7.0?

A: You can access RAHB Matrix 7.0 through This is the URL for the new single sign on (SSO) dashboard that contains links to RAHB Matrix 7.0, Fusion, the regional Matrix system (requires a separate login), RAHB’s membership resources and REALTOR® tools. Login to as you normally would for Fusion, and then use the RAHB Matrix button to access Matrix 7.0 – no further login is required!