Professional Development for REALTORS®

Held at RAHB – 505 York Blvd. Lower level room: C – Chambers    M – McCullough


New Member Computer Training Level 1
Thursday, May 4 – C 9 a.m. – 11:30 a.m.
Thursday, May 18 – C 9 a.m. – 11:30 a.m.
Thursday, June 1 – C 9 a.m. – 11:30 a.m.
Thursday, June 15 – C 1 p.m. – 3 p.m.


ABR® Accredited Buyer’s Representative – Gareth Jones
Monday, May 15 & Tuesday, May 16, 2017 – M
9 a.m. – 4:30 p.m.

REIC 2600: Ethics and Business Practice – Mary Jones
Monday, June 19 – Wednesday, June 21, 2017 – M
9 a.m. – 4:30 p.m.

Professional Development

iPad Agent – Amyn Chagan
Wednesday, May 17, 2017 – M
9  a.m. – Noon
$79+HST (Early Bird prior to May 10);
$99+HST regular price

Master Open House – Amyn Chagan
Wednesday, May 17, 2017 – M
1 p.m. – 4 p.m.
$79+HST (Early Bird prior to May 10);
$99+HST regular price

Insurance Concerns for Buyers – Lou Radomsky
Friday, May 19, 2017 – M
9:30 a.m. – 11:30 a.m.

Agency – Practical Facts for Dealing with Buyers – Hugh Foy
Monday, May 29, 2017 – M
10 a.m. – Noon

Tax and Estate Planning – Peter Bowen
Lunch and Learn Workshop
Monday, June 5, 2017 – M
10 a.m. – Noon

Power of Email MarketingMark Brodsky
Monday, June 12, 2017 – M
10 a.m. – Noon


To register, or for more information, contact Angela at 905.529.8101 x233 or

Coming Soon: CREA MLS® Home Price Index!

RAHB will soon be participating in CREA’s MLS® Home Price Index!

What’s the MLS® Home Price Index?
The MLS® Home Price Index, or HPI, is a tool for gaining a better understanding of the market trends in the residential market in our area, and how those trends compare to the rest of the country.

When we talk about housing prices, we usually refer to trends in average and median sale prices.  These measures are readily available and easily understood. However, averages and medians do not always accurately determine trends because:

  • data can be skewed by outliers
  • all homes are treated as equal
  • home “composition” is not taken into consideration

The MLS® HPI provides a better measurement of price and price trends for residential properties. It is based on real MLS® listing content from RAHB – that is, the attributes of the listed properties:  number of bedrooms, number of baths, number of storeys, etc.  The HPI uses that information to calculate what is the average home in an area, and then it can track how that average home price changes over time.

How does it work?
The HPI uses a base – or benchmark – year as a starting point for price comparison.  The index base is always 100.

In RAHB’s case, the benchmark year is 2005, so the HPI value for, say, January 2005 is 100.  If the HPI value for a single-family home in January of 2011 is 167.1, you know that the value of a typical single-family home is up 67.1 per cent compared to 2005.

What’s in it for you?
The real value of the HPI comes with the depth of information available to members.  The HPI drills down into areas as well as types of properties – single family, townhouse and apartment.  For each area, the HPI defines what the “average” house, townhouse and apartment is.  In one area the average single family home might be a 3-bedroom, 2-bath, double garage home, while in another area it is a 2-bedroom, 1-bath home with no garage.  Likewise for the townhouse and apartment categories – the HPI definition is determined by the mix of properties and their features in that area. This allows you to see trends that average or median sale prices just can’t provide.

RAHB will be publishing general information about the HPI, the same way it publishes general statistics, so the public will see what the general trend is.  However, RAHB members will have access to much more detailed information, so you will be able to:

  • help your clients understand home price trends for specific kinds of properties in a given neighbourhood
  • position yourself as a credible, reliable source of insight into the real estate market
  • broaden your knowledge of municipal, regional and national real estate markets, and compare trends in those markets

What the MLS® HPI doesn’t do
The HPI will not predict future price trends.  It can only be used to track what the trend has been and what it is at the present time.

What’s the next step?
Once RAHB starts reporting the MLS® HPI trends for our area, you will have access to an HPI dashboard via REALTOR Link®.  That’s where you will find the more detailed information the public doesn’t see.  You will find information about housing trends in our area, as well as trends in other cities where HPI is reported.

How did the MLS® HPI come about?
It was pioneered by six founding partners: the real estate boards of Calgary, Fraser Valley, Greater Montreal, Greater Vancouver, and Greater Toronto and the Canadian Real Estate Association. In 2009, the partners contracted with Altus Group to develop the MLS® HPI, which subsequently launched in February 2012.

Since its founding, CREA’s Home Price Index has grown to include data from Regina, Saskatoon, Ottawa, Vancouver Island, Victoria and Greater Moncton, and will soon include some regional MLS® boards and associations, as well as RAHB.

Want more information?
Gregory Klump, CREA’s Chief Economist, will be presenting two knowledge pods on the HPI at REALTOR® CONNECTIONS AGM, Conference and Trade Show on March 9, and will return to RAHB after we launch the HPI to do more information sessions.  Watch for more info about the date, time and location of the presentations.

You can also find more information about the MLS® Home Price Index.

One listing; two MLS® numbers!

As of January 24, 2017, Fusion is no longer accepting For Lease or Sale listings on a single MLS® number. If you have a listing that is for either sale or lease, enter your listing twice – once as a For Sale Only and once as a For Lease Only – so your listing has two listing numbers.

When the property sells, report the sale or lease as appropriate, and then cancel the other listing so that it is no longer active.

Service Spotlight – MLS® Services

Every member knows the value of the RAHB MLS® System – it is our primary service to you and it is an integral part of your business.

RAHB has always been on the leading edge where MLS® Systems are concerned – in 1949, RAHB produced Ontario’s first Multiple Listing Service, and in 1951 instituted the first Photo Co-Op System in Canada. Ever since those first forays into a cooperative listing service, your Association has provided up-to-date systems, and has continuously upgraded those systems so that you have a reliable tool that gives you the information you need to assist your clients and customers.

Your MLS® System is not all bits and bytes and servers and data, however; there are also people who are part of RAHB’s MLS® System.

RAHB’s MLS® Department provides telephone support on all parts of the system –Fusion, the regional Matrix, GeoWarehouse access, WEBForms® and the Statistical Information Management (SIM) program. RAHB MLS® support staff also answer questions about MLS® rules and regulations and policies, and the remediation process that begins when it appears that someone else may be using your login credentials.

In addition to telephone support, RAHB’s MLS® Supervisor provides new member training in Matrix, and produces webinars and tutorials for the new RAHB Matrix MLS® System.

When you need assistance with the MLS® System, be sure to contact the RAHB support staff at 905.667.4650, from 8:30 a.m. – 4:30 p.m. daily on weekdays.

MLS® Update – Are you ready for The Shift?





Have you been reading about the changes coming to RAHB’s MLS® System before the spring market of this year?  RAHB’s own Matrix system will be making an appearance in the next few months, and RAHB has been providing information to you about how you can prepare for the change.

Be sure to watch your email inbox for issues of The Shift, our specialty publication about all things Matrix.  If you’ve missed some issues, you can find them in REALTOR Link® – just look for the link to The Shift on the right hand side of our home page.

Five fields in Fusion will become mandatory!
The latest issue of The Shift (December 19, 2016) had important news about five fields in Fusion that will become mandatory on January 24, 2017:

  1. Total Area will be mandatory for all commercial property types, excluding business-only listings. The information will be required in the “Total Area” line on the current RAHB Property Information Form.
  1. Heat Source will be mandatory for all residential property types. Use the field for “Fuel” on the current Residential Property Information Form.
  1. Square Footage & Square Footage Source will be mandatory for all residential property types. Place the information in the “Square Footage +/-” line on the current Residential Property Information Form.  You can write the source of square footage underneath.
  1. Assessment Roll Number will be mandatory for all residential and commercial property types. Enter the information in the “Roll #” section of the current Property Information Form.
  1. Zoning for listings located in Brantford, Cambridge, Guelph, Kitchener-Waterloo, Niagara, Oakville/Milton and Simcoe. This will apply to all residential and commercial property types in these areas. Zoning will not be mandatory for listings located in the RAHB area.

For full information about about the five mandatory fields and where to find the information, plus new information about changes to “For Lease or Sale” listings, view the full version of the December 19, 2016 issue of The Shift here or view the December 19 issue of The Shift in REALTOR Link®.

“X” doesn’t always mark the spot

When your listings are submitted to Fusion and uploaded to Matrix, the listing number assigned by Fusion receives an “X” at the beginning of the number when it appears in Matrix.  So a listing H1234567 in Fusion becomes XH1234567 in Matrix.

When your clients view their listings sent from Matrix to their client portal they will see the MLS® numbers prefixed with the “X”.

If  your  clients  are searching for their listing on, they will not be able to find it with the listing number beginning with “X”.  You should let them know that they can find their listing on by omitting the X from the beginning of the number.

Back up your seller’s instructions with the right forms and actions

When you have a listing where offers are being held off until a particular date, please remember that there are two things you must do:

  1. Have your seller sign the form “Direction re: No Offer Presentations”
  2. Include the fact that offers are being held off in the “Remarks” field of the listing

If the seller’s instructions change and offers are to be presented earlier, you must take additional steps:

  1. Complete and have your seller sign the “Amendment to Listing Agreement” form
  2. Make the necessary changes in the “Remarks” field for the listing
  3. Contact – by telephone – all co-operating brokerages which requested a showing or registered offers with you, let them know the instructions about offers have changed and that offers will be presented earlier –  and then arrange for the presentation of all offers to the seller.

These instructions are found in Section 2.15 of the MLS® Rules and Regulations.

Internet Explorer users!

Microsoft ended support for Internet Explorer 8, 9 and 10 on Tuesday, January 12, 2016. Microsoft will support IE 9 only on Microsoft Vista computers.

This means that Microsoft will no longer be providing updates for these versions of Internet Explorer and significant security vulnerabilities may exist for users who continue to use them.  Clareity Security software solutions will still permit logins from these browser versions, but limited support may be available because of Microsoft’s actions.

If you don’t want to work with a browser that is no longer supported, we recommend you switch to Google Chrome or Firefox.

Addition of ‘Reserved Spaces’ fields

On January 19, 2016, an additional field called ‘Reserved Spaces’ was added to the Matrix system for Residential Property types.  This field was added to accommodate previous listings from other MLS® systems which permitted text in the ‘Garage Spaces’ field.  With text being allowed, some agents were inputting not only the number of spaces, but also the space assignment numbers (e.g “2,A123,B456” where 2 would be the number of spaces and A123/B456 would be the assigned parking spot numbers). Following the addition of the new field ‘Reserved Spaces’, the ‘Garage Spaces’ field data will be copied to the ‘Reserved Spaces’ field and then the ‘Garage Spaces’ field will be changed to a numeric entry only field.  The reason for this change is to allow for a more accurate and flexible way to search for parking/garage spaces using the numeric input fields.

In summary….

Driveway Parking Spaces <numeric character input>
Garage Spaces <freeform character input>
Result:  no easy way to predict what might be typed in the ‘Garage Spaces’ field, making it very difficult to search.

Reserved Spaces <freeform character input>
Driveway Parking Spaces <numeric character input>
Garage Spaces <numeric character input>
Result:  easier to search the ‘Garage Spaces’ field now that is a numeric value only.

Also new! Garage Types – New pick value
On January 19, 2016, the value ‘Oversized’ was added to accommodate oversized garages which are commonly referred to as a “1.5 Car Garage” or “One and a Half Car Garage”.

Please note these changes are only in Matrix – this does not affect your listing entry into Fusion.

Tips for reporting sales and leases


When you are reporting a sale or lease in Fusion and the selling agent is not a full RAHB member, please make sure you follow the steps outlined in RAHB’s MLS® policies, below.

When broker loading any sales where the selling salesperson is a non‐board broker, members will be required under Selling Agent 1 Code field to enter “NONMEM” and on the comment line “SOLD BY (NAME OF SELLING SALESPERSON) – (NAME OF SELLING BROKERAGE)”.

When you are reporting a lease, remember that:
Leases reported for the sold sheets must be on a per unit basis so that the listing and the lease price are reported in the same units. i.e., list price = $14.00 per square foot; lease price = $12.00 per square foot; the comments line of the sold sheet will give the breakdown and total volume for the lease.

*Note:   Where the lease rate is on a per-month basis, you will enter the terms of the lease and the lease total in the “Selling Comments” field.

For example:  the property leased for $1400/month and will be leased
for 1 year.
Enter:  Leased for 1 yr @ $1400/month = $16,800

**Note: When the lease rate on a commercial listing is on a per-square foot basis, you will enter the terms of the lease and the lease total in the “Selling Comments” field.

For example:  a 2000 square foot property is leased for $10/sqft for 1 year.
Enter:  Leased 2000 sqft for 1 yr @ $10/sqft = $20,000.  If the lease is for longer than one year and the lease rate will be adjusted each year, the breakdown will need to be entered.

As always, if you have any questions regarding reporting sales or leases, please call the MLS® Department at 905.667-.4650.

Regional MLS® Update

Here’s what’s happening with the new Regional MLS® System!

  • The preview period for RAHB, the other STARRS associations and the Oakville-Milton board has begun and members now have access to Matrix and can begin to familiarize themselves with the new system.
  • You can now access Matrix and take a look around for yourself.  Just go to to log in. When you sign in to Matrix, you will need to use your new username.  Your Matrix username will consist of our association’s initials of “HB” (for “Hamilton-Burlington”) plus your current user ID.  For example, if your user ID is SMITHJO, your username will be HBSMITHJO, and your password will be the password you use now to access Fusion.
  • Listing data isn’t complete in Matrix; we will let you know when regular updates occur.
  • Your contacts should now be available in Matrix.  Please take some time to look them over for completeness, and update where needed.
  • The parallel period for the Cambridge, Guelph and Kitchener Waterloo associations has been extended and the parallel period for the STARRS associations and the Oakville-Milton board will also be extended.
  • The MLS® Rules have been approved by the Ontario Regional Technology and Information Systems (ORTIS) board of directors; the Rules will be reviewed by the RAHB Board at their meeting on September 10.
  • RAHB has prepared a Transition to Matrix guide to help members prepare for Matrix. The guide includes step-by-step instructions on how to save your contacts and searches, set up your own identity, set up your team and much, much more.  View the guide on REALTOR Link® or at


Some tips for using Matrix while in preview mode:

  • Use the map search for best results.
  • Listing data isn’t being updated regularly yet in Matrix, so new listings or those with status changes
    may not be there or may be out of date.
  • Continue to use Fusion for all your business as it has the most accurate data; use Matrix to get
    accustomed to the new software.


RAHB has added the following Matrix training sessions for members:
Monday, September 14 – 2 p.m. – 4 p.m.

These will have similar content to the large CoreLogic sessions held August 25 and 26, but will be presented by RAHB staff at the RAHB office.   This is lecture style instruction.

RAHB is offering the following Matrix training sessions for office administrators and admin assistants:
Wednesday, September 16, 5 p.m. – 7 p.m.
Monday, October 5, 9 a.m. – 11 a.m.

All sessions will be held at the RAHB office.  For more info or to register, contact Camryn at or 905.529.8101 x251.

Is your listing AWOL on

RAHB MLS® staff have received numerous calls regarding listings that are not appearing on

If your listing does not appear on it is because the listing is not mapped in Fusion.  If it is not mapped in Fusion, it will not be searchable by the address or the map on, which means it can only be found by the MLS® number.

CREA revised its criteria for uploading several months ago, and now requires that your listing include the Internet Ad Copy and the latitude and longitude coordinates that are automatically generated in Fusion when the property is mapped.

Whether you broker load your own listings or your office does them for you, it is imperative the property is mapped properly as soon as it is submitted in Fusion. If Fusion is not able to automatically map your property, you must map it manually by placing the house icon and car icon on the map. Be sure to click Save when you are done. This will automatically generate the latitude and longitude coordinates for upload to

PLEASE NOTE:   If your property is not mapped in Fusion when first submitted, the map location can be edited after the fact; however, you must modify the Internet Ad Copy and re-save the listing to force the listing to re-upload to with the map coordinates.

When we cut over to Matrix, the same criteria will apply – once your listing has been submitted, you will choose whether to map your property automatically, or manually plot it on the map.