Keeping RAHB Members Informed

RAHB’s Latest Updates

One bedroom plus den cannot equal two bedrooms – yet

We are aware that some members have expressed concern over limitations on marketing condominium properties with one bedroom plus a den that could be used as a bedroom.

In Fusion, it was possible to manually enter the number of bedrooms, and so a one-bedroom plus den property could be marketed as a two-bedroom property.

However, in Matrix the total number of bedrooms is calculated automatically by the system, based on the number of bedrooms listed under Rooms and Sizes. This information cannot be entered manually and a den will not be presented as a bedroom.

RAHB staff are currently reviewing different options available for how to market a one-bedroom plus den condominium as a possible two-bedroom; stay tuned for updates.

Default Report Change

You asked, and we answered! RAHB received a high number of requests from membership to change the default RAHB Matrix report display setting from “[NEW] REALTOR® Full One Page Report” to “REALTOR® Full”. This change has been implemented and is effective immediately.

The one page report will still be available for printing under the heading “[NEW] REALTOR® Full Printable (One Page)”, but your default view will be the larger-font-sized “REALTOR® Full Report”.

Thanks again for your feedback as we continue to improve and develop the reports in RAHB Matrix!

OREA Standard Forms Update

The 2018 OREA forms are now posted on the OREA website, as well as the document “OREA 2018 Standard Forms and Clauses Summary of Revisions” Your OREA login credentials will be required to access these links.

The three-part OREA Form 200 Listing Agreement: Seller Representation Agreement Authority to Offer for Sale will be available for sale in the Realty Shoppe early in the new year. Contact the Shoppe at realtyshoppe@rahb.ca or 905-529-5979 to place your order.

We will let you know when the 2018 OREA form updates are available on WEBForms™.

If you are interested in attending an in-class session about what forms have been updated and what’s new, check out the RAHB education calendar for the upcoming session: “2018 Forms & Clause Revisions Update”.

Milestones – Retirement

Lee PagliaroCongratulations to Lee Pagliaro (Coldwell Banker Burnhill Realty) on his recent retirement after 42 years of RAHB membership!

The Association would like to recognize members who have recently retired after achieving 40+ consecutive years of RAHB membership. If you know of a member who should be recognized, please contact Camryn in Membership at camrynh@rahb.ca or 905.529.8101 X251.

Realty Shoppe Closure – Inventory

Please note that the Realty Shoppe will be closed all day Friday, December 15, 2017 for inventory – sorry, no sales or orders.  We apologize for any inconvenience this may cause.  We will be open again for full service on Monday, December 18, 2017.

REALTORS® 4 Kids Charity Auction 2017

RAHB Charity Auction by the Style Group

RAHB’s annual major fundraising event, REALTORS® 4 Kids, was another huge success!

Four hundred fifty members and supporters came out on Thursday, November 16 to generously support the CHML/Y108/Fresh Radio 95.3 Children’s Fund. It was an evening of bidding on fantastic live auction packages and great items in the silent auction, playing games and taking part in raffles, and socializing.

How generous were our members? The auction raised over $73,000 for The Children’s Fund! And we’re still counting – watch for the final number in a future News & Alerts on RAHB Matrix.

Thanks to all members who supported this year’s REALTORS® 4 Kids Charity Auction!

In photo above: Jeff Storey (Children’s Fund President), Aileen Araujo (RAHB Charity Auction Task Force Co-Chair), Brian Shaw (RAHB Charity Auction Task Force Co-Chair), Justin Glover (CHML Promotions Manager)

REALTORS® Care! REALTORS® Support Local Charities

Photo for REALTORS Care RAHB 2017

Representatives from eight local charitable organizations were at RAHB to receive grant cheques from the Ontario REALTORS Care® Foundation on Thursday, December 7, 2017.

RAHB President Lou Piriano and CEO George O’Neill presented the cheques totaling $39,970 on behalf of the Foundation, which is supported by RAHB members. Each year, funds donated by RAHB members come back to the community, to be distributed among local shelter-related organizations.

Cheques were presented to Carpenter Hospice, Halton Women’s Place, Mark Preece Family House, Mission Services, Neighbour to Neighbour, Salvation Army Hamilton, The Bridge, Wesley Urban Ministries and the YWCA Hamilton.

For more information about the REALTORS Care® Foundation, go to https://realtorscareontario.ca.

In photograph above: RAHB CEO George O’Neill (back row, third from left) and President Lou Piriano (back row, fourth from left) with REALTORS Care® Foundation grant recipients. (The representative from Carpenter Hospice is missing from the photo.)

RAHB Matrix Tip: Entering Open Houses

Did you know that even though RAHB Matrix keeps a history of previous listing open houses, if you want to successfully book an open house, you must enter the date and time as a new open house record?

That’s right: if you want to correctly enter an open house in RAHB Matrix, make sure that you do not amend a previously entered open house, but create a new one. To do so, click on the “More” button at the bottom of your screen under the “Manage Open Houses” section.

Open House Graphic

You can also delete a past open house by clicking the “Delete” button under the “Manage Open Houses” section.

Once you have submitted your open house, click on the MLS® number that appears on the next screen to confirm that your open house has been booked correctly.

To verify you have taken the proper steps, check your display on the RAHB Matrix “REALTOR® Full” report – your open house details will appear below the photo. If your open house details do not appear on the “REALTOR® Full” report, the open house was entered incorrectly.

2017 Karan Barker Memorial Scholarship Recipients

Congratulations to these sons and daughters of RAHB members and RAHB staff who were awarded $2,000 Karan Barker Memorial Scholarships at the RAHB Annual Election Meeting on December 5, 2017!


Mark Bertone

Mark Bertone is the son of RAHB staff member Cathy Sorbara.  Mark is a graduate of St. Jean de Brebeuf Catholic High School and he is now attending McMaster University in the Honours Bachelor program in Biology, with a view to doing post graduate work in Medicine to become a doctor.

Mark was very active in his high school with fundraising events such as the Terry Fox Run and pilgrimage walks to raise funds for Third World countries. He was a school library volunteer after school hours.  In the community, Mark is an active member of his church, and was an altar server for six years. In 2013, he volunteered as a team leader in the church’s summer camp. He also served as assistant coach in the Mount Hamilton Youth Club and volunteered as a companion/sitter for an elderly woman.


Seth CarterSeth Carter is the son of Derek Carter of RE/MAX Escarpment Realty Inc. Seth graduated from Bishop Tonnos Catholic Secondary School and is now attending McMaster to pursue a career in nursing and he is hoping to specialize in the surgical field.

In high school, Seth assisted Grade 1 and 2 students in reading, writing and mathematics at Holy Name of Mary Catholic Elementary School. He was elected to the first-ever Bishop Tonnos Secondary School Prefect Council. He also tutored all grades, ran school-wide events such as Grade 9 Day, introduced parents and new students to the school, and mentored students who had difficulty in becoming part of the Bishop Tonnos community. He also volunteered at the Bishop Tonnos annual We Scare Hunger event. Outside of school, Seth volunteered at Rygel Homes for Community Living and canvassed for the Heart and Stroke Association.


Lianna GenoveseLianna Genovese is the daughter of Joe Genovese of Coldwell Banker Community Professionals. Lianna graduated from St. Thomas Moore Catholic Secondary School and is now attending McMaster University in the Integrated Biomedical Engineering and Health Science faculty. Her long-term goal is to design prosthetics and create medical technology advancements, which she hopes would be used in third world countries.

At school, Lianna served as Prefect and Senior School Leader, organized fundraisers, participated in the Best Buddies activities and helped integrate grade nine students into the school. She also volunteered in the breakfast program and was the leader and representative of Knight Runners, for which she organized community charity runs, collected charitable donations and raised school awareness of various causes.  Outside of school, Lianna canvassed for the Heart & Stroke Association.


Vito ManchisiVito Manchisi is the son of Leo Manchisi of Century 21 Miller Real Estate. Vito is a graduate of Corpus Christi Catholic Secondary School and is now attending Western University, where he is taking Kinesiology with a view to working in sports therapy.

Vito is a sports enthusiast – he played high school soccer and football as well as Grade 9 basketball; helped run local hockey tournaments and elementary track meets, played in Burlington’s Rep soccer program and volunteered at Allstar Sports Camp for two years. In addition to his sports activities, Vito was also a mentor who helped grade nine students transition into high school.



Alyssia SilenziAlyssia Silenzi is the daughter of Mark Silenzi of RE/MAX Escarpment Realty Inc.  Alyssia graduated from Saint Thomas More Catholic Secondary School and is now attending the Nursing program at Brock University.

In high school, Alyssia was part of multiple clubs, activities and volunteer efforts. She is particularly proud of her involvement with the Read More Book Club, for which she was in charge of the “Read More Succeed More Book Drive” for Ronald McDonald House Hamilton. Alyssia was also involved in the Halloween 4 Hunger campaign and the school’s “Christmas Miracle” campaign.

Alyssia was the lead flute player in the Saint Thomas More concert band, and a cast member in the school’s production of “Footloose”. Outside of school, Alyssia volunteered at the Juravinski Hospital and was a volunteer swim instructor at a City of Hamilton pool.


The Karan Barker Memorial Scholarship is named for Karan Barker, a former executive officer of the REALTORS® Association of Hamilton-Burlington. Karan was an outstanding EO, winning awards from both OREA and CREA in recognition of her contributions to our association and the real estate profession.

Karan Barker Scholarships are presented each year to students who are children or grandchildren of RAHB members or RAHB staff. All recipients are attending or will be attending university or college.These young people have demonstrated academic excellence and a high level of involvement in their school or the community.

To date, $96,500 has been awarded to 70 students since the inception of the Scholarships in 2001.

Listing Supplements – Use PDF Files Only!

Please be aware that all listing supplements (schedules, floor plans, etc.) should be uploaded in PDF format.  DOC files (Microsoft Word) are not recommended for this purpose because:

Security: PDF files are far less susceptible to manipulation than DOC files. For this reason, it is in your best interest to upload all supplemental documentation as PDFs (remember: you are uploading a legal document).

Data Sharing Issues: Several users have reported that supplements saved in DOC format are not accessible to ORTIS members via the data share.  The listing appears with the supplements icon, but when clicked, there is a message stating that no supplements are available.

Portability: PDFs will appear exactly the same on any platform (PC, Mac, etc.), where a DOC file may take on a different appearance depending upon how it is accessed.

As always, please feel free to contact the RAHB MLS® department with any further questions – call 905.667.4650 weekdays, between 8:30 a.m. and 4:30 p.m.

RAHB dues deadline December 31, 2017

The first quarter 2018 RAHB dues have been billed and e-mailed to you as part of your November monthly invoice.  Please note that dues are payable no later than December 31, 2017.

Full Member    

$125.00 – RAHB dues (Jan-Mar)

$28.75 – OREA dues (Jan-Mar)

$77.50 – CREA dues (Jan-Mar)

­­­­­­­­­­­$30.06 – HST

$261.31 – Total


Acceptable methods of Payment are:

In Person: Visa, MasterCard, Interac, cash or cheque

By Phone: Visa or MasterCard

Online through Matrix: Visa, MasterCard, AMEX, Visa Debit (New) http://my.rahb.ca

Online: CIBC/PC Financial, Royal Bank, Scotia Bank, TD Canada Trust – for assistance in set-up, please contact Karin at 905.529.8101 x 258.

Pre-Authorized payment subscribers will be processed on Thursday December 21, 2017.


A reminder about notifying RAHB of terminations in your office

Brokerages are responsible for notifying RAHB when members in their office resign or otherwise leave.  Notice must be received by RAHB within seven business days of the member leaving.  If notice is delayed beyond the seven business days, the Brokerage will be assessed a penalty of $50 per incident. (RAHB Bylaw, Article 4, Section 1.02.)


RAHB Annual Election Meeting Results

If you weren’t at the RAHB Annual Election Meeting on Tuesday, December 5 at the Royal Botanical Gardens, you were missed!

A lack of quorum at the meeting meant that the election portion of the meeting could proceed, but any voting items such as the proposed Bylaw amendments will be postponed until a future meeting.

OREA – New Direction and Update

Ontario Real Estate Association President Ettore Cardarelli and VP Public Affairs and Communications Matthew Thornton presented a brief look at OREA’s new, more member-focused agenda and provided an update on OREA initiatives. They discussed the goals in OREA’s five-year strategic plan which were described as “doing fewer things, better”. Their plan will focus government relations, standard forms, leadership programs and governance reform.

The Votes are In!

Congratulations to Nikola Bucalo, Kathy Della-Nebbia, Stephanie Pinet and Bob Van de Vrande on their election to the RAHB Board of Directors for 2018!

Your 2018 Directors will be:

  • Jack Loft, President
  • Lou Piriano, Immediate Past President
  • Ann Forbes Arndt
  • Nikola Bucalo
  • Kathy Della-Nebbia
  • Ralph Frisina
  • Paul Hammond
  • Stephanie Pinet
  • Diane Price
  • Bob Van de Vrande
  • Richard Weima

The election of the President-Elect will take place before the end of the year.

The new Board has been sworn in and will take office January 1, 2018.

REALTORS® at Queen’s Park!

RAHB delegates to the Ontario Real Estate Association’s  Ontario REALTOR® Party Conference met with local MPPs to discuss two important issues that affect home ownership and real estate registrants: the pending Home Energy Rating and Disclosure (HER&D) legislation and the importance of modernizing the Real Estate and Business Brokers Act 2002 (REBBA 2002).

The meetings took place during OREA’s annual Ontario REALTOR® Party Conference (formerly known as the Political Action Conference) from November 19-21, 2017 in Toronto. RAHB delegates were President Lou Piriano, RAHB CEO George O’Neill, Government Relations Committee Chair Kathy Della-Nebbia and Vice-chair Nicholas von Bredow and GR staff Valerie Webster.


What’s the Home Energy Rating and Disclosure (HER&D)?

The province has proposed a mandatory Home Energy Rating and Disclosure (HER&D) program that would require a seller to do an energy audit before they listed their home, then post the results of the audit on the listing. The audits would be paid for by the program. The goal is to reduce green house gases (GHG).

There are a number of reasons OREA and REALTORS® oppose HER&D:

1. Requiring the audit will not ensure that homeowners will follow through with retrofits; therefore, it does nothing to actually reduce green house gases.

2. The government is allotting $250 million for free energy audits. The same amount could be put toward voluntary audits by all home owners (not just those listing their properties) as well as paying for a portion of the retrofits.

3. The HER&D program targets every home that would be for sale, while a study by the Conference Board of Canada determined that retrofits are most needed for the 76 per cent of homes built in 1995 or earlier.

4. Energy auditors are not licensed by a provincial regulator, not subject to an enforced code of ethics or conduct and are not required to carry errors and omissions insurance.

5. Requiring an energy audit could delay the sale of a home – there may not be enough auditors or auditors may not be able to perform audits in a timely manner.

A poll by Nanos Research indicates that Ontario homeowners overwhelmingly support a government program that would give them a tax break to improve their property’s energy efficiency. Consumers who are staying in their homes are more interested in improving energy efficiency than those who are selling their homes.

The Ontario Real Estate Association is proposing a better solution to reduce green house gases: the Green Home Assistance Program.

This program would use the $250 million allotted to the HER&D program to provide incentives to existing home owners to do an energy audit and then green retrofits. This program would target the 76 per cent of Ontario homes built in 1995 or earlier.

What can you do?

You can write to your local MPP and the Minister of Energy to ask the government to cancel HER&D and support more retrofit incentives for Ontario home owners. The Minister of Energy’s office address is listed below.

The Minister of Energy, Hon. Glenn Thibeault
Ministry of Energy
4th Floor, Hearst Block, 900 Bay Street, Toronto, ON, M7A 2E1


What about modernizing REBBA 2002?

OREA and REALTORS® are advocating to strengthen REBBA by:

1. Having stronger deterrents for unethical behaviour and a regulator that would use the legislation to impose appropriate penalties.

2. Improve continuing education by giving registrants the ability to take the program online or in class, and requiring registrants to take a test to demonstrate their understanding of the material.

3. Requiring a more rigorous licensing education program to better prepare new salespeople for the challenges of a modern real estate market.

4. Updating the code of ethics to reflect items such as social media, new business models and other best practices in the industry.

What can you do?

Write to your MPP and the Minister of Government and Consumer Services, the Hon. Tracy MacCharles to support the review of REBBA to strengthen the legislation. The address for the Minister of Government and Consumer Services is listed below.

The Hon. Tracy MacCharles
Ministry of Government and Consumer Services
6th Floor, Mowat Block, 900 Bay Street, Toronto, ON M7A 1L2

How to Upload Photos in Matrix

After your listing has been submitted live to saved as incomplete in Matrix, you may add photos and/or supplements. To do so, follow the steps below:

1. From the Button Bar, click “Add/Edit Photos” to add listing photos.

2. Click the “Browse” button to locate the listing photos on your hard drive, then drag your cursor over multiple images (or CRTL and click individual images) to select the ones you would like to upload. For best quality, upload photos that are at least 1024 x 768 pixels.

Matrix Photo Upload 1,2

3. Once listing photos have uploaded, click any thumbnail to enlarge the image and add a photo description (optional). Click the “Done” link when finished, followed by “Save” on the button bar. Please note that thumbnails outlined in red indicate that the image dimensions are smaller than recommended.

Matrix Photo Upload 3

4. Click and drag the thumbnail, “Slot: [#]*] to reorder the photos as you would like them to appear in the listing. Please note that this currently only works in Firefox or Internet Explorer browsers.

5. Click “Saved” when complete.

6. From the Button Bar, click “Add/Edit Supplements” to add listing supplements (also known as “Attachments”).

7. Enter a “Supplement Description”, choose a “Supplement Type”, then click the “Browse” button to locate the listing supplement on your hard drive.

8. Click the “Upload” button to upload this supplement to the listing.

Matrix Photo Upload 7,8

9. Click “Save” when complete.

Matrix Photo Upload 9


What is the Photo Instructions Field in Matrix?

When completing the new RAHB Property Information Form, be sure to pay special attention to the Photo Instructions field, as certain selections will incur a fee.

You must upload a photo to your listing within two business days of receiving an MLS ® number and/or your listing has become active on the MLS ® system. You can take these photographs yourself, or you can have a photographer take them for you.

If you would like REAL Services Photography to shoot your listing photos, select Front View Only or Front View & Back View under the Photo Instructions field. For one photograph, REAL Services will charge a $20+HST fee.

If you would like to provide your own photographs, select Photo to Follow, Photo Attached or Sketch Attached under the Photo Instructions field. By selecting either of these options, you are indicating that you will provide your own photographs within the next two business days.

Photo Instructions Field

CREA’s take on the new National Housing Strategy

The federal government released Canada’s first ever National Housing Strategy (NHS). The strategy is a 10-year, $40-billion plan focused on giving more Canadians a place to call home.

The Canadian Real Estate Association (CREA) was pleased to participate in the consultations and provided input through a submission in 2016. The submission emphasized the importance of maintaining a complete view of the housing spectrum, which includes keeping homeownership as an affordable and accessible housing option for all Canadians.

The goal of the NHS is to ensure Canadians have access to housing that meets their needs and is affordable.

Over the next 10 years, the government will focus on the following aspects:

Housing Rights Are Human Rights—The federal government intends to take steps to ensure the right of every Canadian to access adequate housing through the creation of new programs, such as the Federal Housing Advocate and a National Housing Counsel.

National Housing Co-Investment Fund—$15.9 billion commitment to create 60,000 new units of housing and repair up to 240,000 existing social housing units.

Canada Community Housing Initiative—$4.3 billion to support provinces and territories to protect and build a sustainable community-based housing sector.

National Housing Benefit—$4 billion to support struggling and low-income households who can’t make ends meet, in both social and private market housing.

Federal-Provincial/Territorial Housing Partnership—An additional $16.1 billion in federal investment to provincial and territorial housing programs (cost-matching programs).

Improving Homeownership Options for Canadians—Through government-backed mortgage loan insurance and better detection and prevention of mortgage fraud.

Evidence-Based Housing: Research, Data and Modelling—$241 million for housing research and data, to ensure better housing information is available to all levels of governments to make educated, research-evidence based data-driven housing policy decisions.

CREA applauds the government for recognizing that there are housing challenges and needs across the entire housing spectrum. However, CREA is disappointed that housing affordability for all Canadians was not adequately addressed and will continue to push the government to recognize that affordability challenges exist for more than just lower income Canadians.

Entering Commissions to Selling Brokerage

When you enter the commission to selling brokerage, be sure to include a dollar sign ($) or percentage sign (%) to indicate what the commission will be.  When the commission is noted only as, for instance, “1”, there is no indication whether the selling commission is $1 or 1% of the total commission.

You are reminded that the selling commission can be a percentage of the total commission, a dollar amount or a combination of percentage and dollar amount. You MAY NOT offer “zero” or “0” as the selling commission – according to RAHB’s Rules, “An offer of compensation of zero is not acceptable.” [Section 1, sub-section 1.03(b)(iii)]

Offer Instructions: A New Field on RAHB’s Listing Forms

Have you noticed the new field called Offer Instructions on RAHB’s new residential and commercial Property Information Forms?

The Offer Instructions field is a free form text field you can use to specify special instructions regarding the submission of offers. Instructions might include things like “Form 244 on file”, “Agreement to be prepared on builder forms”, “email offers to xxxx@xxxx.ca” or the schedules to be attached to an offer.  The field will accommodate 170 characters.

When completed, this information will show up on the REALTOR® Full with Signature Report and both the original REALTOR® Full and the NEW REALTOR® Full reports. The information in this field will not be shown on Client displays.

Please note that you may NOT use this field for instructions for “no offers until…”. Continue to use OREA Form 244 Seller’s Direction re Property/Offers for that purpose and disclose all particulars of your seller’s direction in the REALTOR® Remarks field of the listing.

Please ensure your administrative staff is also aware of how to use the Offer Instructions field for your listings.

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