ShowingTime Mobile App Tutorials

ShowingTime, our new showing management system, is coming to RAHB Matrix this Wednesday (March 7, 2018)! Don’t miss out on our comprehensive training webinars that cover everything you need to know. Click here to register.

If you would like some extra learning resources on the ShowingTime mobile app, we encourage you to watch the following video tutorials:

Attention Brokers of Record/Managers!

Is your office currently using a showing management system (Lone Wolf, QOC or others)? If you have not already done so, can you please let us know which system you are using? Contact Rosanne Horansky at rosanneh@rahb.ca.

Keep watching NewsReal and Matrix News & Alerts for more information about ShowingTime! For an archive of RAHB’s ShowingTime resources, click here.

ShowingTime Appointment FAQs

ShowingTime Logo

ShowingTime, the showing management system, is coming to RAHB Matrix Wednesday, March 7, 2018! We have some great training webinars scheduled March 6, 7 and 8, 2018 that cover everything you need to know. Click here to register.

Meanwhile, we have compiled some frequently asked questions about ShowingTime Appointments below:

 

How do I choose different “Appointment Types”?

Being able to identify what type of appointment you are scheduling can help get the appointment confirmed faster. You can choose from several appointment types, such as Showing, Appraisal, Walk-Through, Photography and more! Click here to view the video tutorial explaining how to choose the right “Appointment Type”.

 

How can I tell the Seller that the showing is over in ShowingTime?

In the ShowingTime mobile app, you can visit the “Appointment” screen or navigate from the confirmation to click on the “I’m Done or Done Showing” button.

 

How do I see the Feedback on my listings?

When the showing REALTOR® fills out the feedback form, you are able to see it in the ShowingTime feedback section located under the “On my Listings” tab. When you are a sent a feedback request form you will be able to answer it and track it via the “Listings I have Shown” tab.

 

Keep watching NewsReal and Matrix News & Alerts for more information about ShowingTime! For an archive of RAHB ShowingTime resources, click here.

How to Use ShowingTime “ShowingCart”, Listing FAQs and More!

Did you know that ShowingTime, the showing appointments request system, will be integrated into RAHB Matrix on Wednesday, March 7, 2018? If you’ve never used ShowingTime before, don’t worry – you can register for one of our three FREE training webinars on March 6, 7 and 8, 2018.

In the meantime, we have compiled some frequently asked questions about the ShowingCart tool and ShowingTime Listing basics below:

What is ShowingCart?

ShowingCart is a way to schedule multiple showings all in one place in ShowingTime. Once you have selected the showings you want to schedule, the map will allow you to see where the listings you selected are located so you can create the best possible route for your buyer. In addition, you can see all of the confirmed requests in one place and send directions as well. There will be two ways to schedule showings using ShowingCart: through the RAHB Matrix system or through the ShowingTime mobile app. To learn more, watch the ShowingCart video tutorial here.

 

What kind of attachments can I add to my listing?

You can add any disclosures or forms that need to be shared with a showing REALTOR®. ShowingTime accepts .PDF, .JPG, .GIF, or .PNG file uploads only (20MB max).

 

When should I merge a listing?

If a property is re-listed or comes back on the market you may have two in your inventory. You may also have a duplicate listing if you are a member of more than one Association. Merging the listings will keep all the history and future showings together.

 

How does ShowingTime save space in my “REALTOR® Remarks”?

Showing instructions such as “please close all blinds” or “please leave card” are often included in the “REALTOR® Remarks” section of listings. ShowingTime frees up that space by having some pre-defined notations that will display while in the ShowingTime appointments screen. Some examples of what instructions are available are listed below:

ShowingTime General Remarks

Do I have to use ShowingTime for my listings?

We certainly encourage you to use ShowingTime, but ultimately, choosing to use ShowingTime is up to you.

 

Keep watching NewsReal and Matrix News & Alerts for more information about ShowingTime! For an archive of RAHB ShowingTime resources, click here.

How to Prepare Your Sellers for ShowingTime

ShowingTime Logo

ShowingTime, the showing request system, will be integrated into the RAHB Matrix system on Wednesday, March 7, 2018, and your sellers may have some questions regarding how the software works.

First, we recommend that you download and print the Seller’s Guide to ShowingTime Handout for your clients so they fully understand ShowingTime.

Second, we recommend that you register for one of our three training webinars on March 6, 7 and 8, 2018.

Third, we recommend that you keep the following FAQs on-hand so you are prepared for any follow-up questions your sellers may have:

 

As a seller, will I be notified when a ShowingTime showing is scheduled?

Yes, you can receive email notifications so you know when an appointment is scheduled. Appointments fall into two categories:

Go & Show – this is when no appointment is required and a showing request can be immediately confirmed.

Appointment Required – this is when a confirmation must be obtained from you as the seller, your tenant and/or Listing REALTOR® before a showing may occur.

In both cases, you may choose to receive notifications.

 

Why is more than one REALTOR® showing my home at a time?

Your Listing REALTOR® can set up appointments to be “exclusive” or “overlapping”. An exclusive showing will allow only one REALTOR® and buyer in your home at a specified time. Overlapping showings will allow more than one REALTOR® and buyer to view your property at the same time.

 

Can I share showing appointments with a family member?

Yes, your Listing REALTOR® can add multiple people to your property information in ShowingTime so your family members can receive notifications for upcoming showings. An additional setting can also allow one or more family member to have the ability to confirm or decline showings.

 

What if I don’t want showings at a certain time?

ShowingTime allows REALTORS® to create appointment restrictions for specific days and times. This is known as “Setting an Appointment Rule”, which is anything that will change the normal outcome for confirming showings based on preferences set in the listing’s instructions.

 

Keep watching NewsReal and Matrix News & Alerts for more information about ShowingTime! For an archive of RAHB ShowingTime resources, click here.

How ShowingTime Notifications Work

ShowingTime, the showing appointments request system, will be integrated into RAHB Matrix on Wednesday, March 7, 2018!

To get ready for the launch, register for one of our three FREE training webinars on March 6, 7 and 8, 2018.

In the meantime, you may have some questions about how ShowingTime notifications work. We have compiled some frequently asked questions below so you can be prepared and have an extra resource on hand for the ShowingTime launch date:

How will I be notified of a showing request on my listing?

In your ShowingTime profile there will be a section titled “Listing Agent Preferences”. This is where you can select how you would like to be contacted for requests on your listings. These settings will be defaulted on all of your listings.

Showing Request Notification

 

What are my options for being notified in ShowingTime?

You have three options to choose from for ShowingTime notifications:

  • Email
  • Text Messaging
  • Push, which is a notification directly from the ShowingTime mobile app

You can choose one of these options, two or all three, depending on what best fits your preferences.

 

How do I enable text message notifications for myself?

At the top of your Profile under the “Profile Basics” section, you can enter your mobile phone number in the “Text Message” field. Then select “Long SMS” or “Short SMS”.

The “Short SMS” will provide a short, single text message with an external link you can click to see further information.

“Long SMS” will provide all of the ShowingTime notification information via text message (no external link), but be mindful that this information may span more than one text message.

 

What if my seller wants to be notified about requested showings?

A seller can be added to any listing under an “Appointment Required” appointment type. This allows sellers to be part of the selling process by either confirming requests or simply being notified of showings.

To add your seller, go to the “Listing Setup” tab and click “Add New Owner/Occupant”. Be sure to indicate the seller’s notification preferences for requests, confirmations and cancellations.

Do not forward your “Listing Agent” version of emails to your sellers; they have a separate template with limited access.

 

Why am I not receiving email notifications for my listings?

The most common reason why emails are not received is because they get caught in your spam/junk email filter. If this is the case, please make sure your email provider is not blocking inbound emails from ShowingTime. In addition, check to make sure that your email address is correct in your profile.

 

Keep watching NewsReal and Matrix News & Alerts for more information about ShowingTime! For an archive of RAHB ShowingTime resources, click here.

Is Your System Compatible with WEBForms®?

Have you seen the new CREA WEBForms®? Before you start using the new and improved WEBForms®, make sure that your device meets the new system requirements. (Please note that the new WEBForms® is not compatible with the Microsoft Edge browser).

WEBForms® System Requirements

Operating Systems

Recommended operating systems:

  • Windows 10
  • Windows 8.1
  • Windows Vista Service Pack 2
  • Windows 7 Service Pack 1
  • Mac OS 10.7, 10.8, 10.9, or 10.10

Operating system that meets the minimum requirements:

  • Mac OS 10.6.8

Browsers

Recommended browsers:

  • Internet Explorer 10 or 11
  • Safari 6, 7 or 8
  • Firefox latest version
  • Google Chrome latest version

Browsers that meet the minimum requirements:

  • Internet Explorer 9
  • Safari 5.1.10

If you have any difficulties or encounter an error on WEBForms®, please contact CREA Member Support at support@crea.ca or 1.888.237.7945.

ShowingTime FAQs: What You Need to Know to Prepare for Launch on March 7, 2018

ShowingTime Logo

ShowingTime is coming to RAHB Matrix on Wednesday, March 7, 2018! Here are some questions we’ve received, and the answers – now everyone will know!

 

I am new to ShowingTime. Are any tutorials or training available online?

Yes! ShowingTime has many online and video tutorials that outline, step-by-step, how to use ShowingTime’s features. We recommend you start with the following:

Additionally, we have scheduled three half-hour ShowingTime Training Webinars! Click here to register.

If you can’t make the scheduled training sessions, a webinar recording will be posted so you can access it at any time.

 

How secure is lockbox and alarm code information in ShowingTime?

Showing instructions such as lockbox codes are very secure and kept behind a dual layer of security in ShowingTime:

1. Showing requests can only be made by REALTORS®.

2. The information in the “Access Information” and “Additional” instructions fields are not shared until confirmation is received from the listing REALTOR®.

3. Once lockbox and alarm code information is given out, the listing REALTOR® will be provided with a log of every showing REALTOR® that has been given access to the showing instructions in ShowingTime’s “Listing Activity Report”.

 

Can I submit a showing request directly to the seller and bypass the sales representative?

No. ShowingTime is a REALTOR®-to-REALTOR® scheduling tool.

 

Is there a handout I can give to my sellers explaining the benefits of ShowingTime?

Yes, we encourage you to download the Sellers Guide to ShowingTime and provide it to your clients so they fully understand ShowingTime.

 

Do I have to use ShowingTime for my listings?

We certainly encourage you to use ShowingTime, but ultimately, choosing to use ShowingTime is up to you.

 

Keep watching NewsReal and Matrix News & Alerts for more information about ShowingTime!

Matrix Real Estate Trend Indicator

Have you seen the Real Estate Trend Indicator report in Matrix?

This report provides information about the number of sales within defined price ranges, according to number of bedrooms:

Real Estate Trend Indicator

The average price of sales according to the number of bedrooms:

Market Trend Indicator Number of Bedrooms

And a range of days on market, and the number of properties sold in those date ranges:

Market Trend Indicator

You can find the Real Estate Trend Indicator under the Market Reports tab on your Matrix home page. Check it out!

 

ShowingTime is Coming to RAHB Matrix!

We are pleased to announce that on Wednesday, March 7, 2018 ShowingTime will be available in the RAHB Matrix system!

What is ShowingTime?

ShowingTime is an industry-leading showing request system that will allow REALTORS® to directly schedule a property showing when they are logged in to the RAHB Matrix system. ShowingTime will simplify the showing request and confirmation process, so both listing and Co-operating REALTORS® can work more efficiently.

What are the Benefits of ShowingTime?

For listing salespeople/brokers:

  • Generate property showing requests 24/7
  • Eliminate repetitive calls regarding property availability
  • Automatically notify your sellers about upcoming showings and feedback from those showings

For members showing listings:

  • Point and click/tap to request a showing 24/7
  • Control your showing schedule
  • Review showing instructions beforehand
  • Communicate more efficiently with listings brokers
  • Work on the go with the ShowingTime mobile app (download from the Google Play Store or Apple App Store)

Where Can I Learn How to Use ShowingTime?

Registration is now open for ShowingTime Training Webinars! We have three FREE half-hour webinars scheduled for the following dates:

Tuesday, March 6 (10 a.m.)

Wednesday, March 7 (11 a.m.)

Thursday, March 8 (2 p.m.)

[Click here to register]

If you can’t make the scheduled training sessions, a webinar recording will be circulated at a later date for your convenience. Watch for more information about Showing Time in the coming weeks – check NewsReal and Matrix News & Alerts for updates!

New Matrix Report – Client View (Private Setting)

Client Full Private Setting

You asked and we answered!

RAHB members enquired about creating a Client Full Report that did not include the Listing Brokerage for the use of private one-on-one market evaluations. After consultations with RECO, we are happy to announce that you can now find this report in Matrix under [NEW] Client Full (Private Setting). However, before you start using this report, we caution you to fully understand its limitations:

You cannot use this report for advertising purposes

In order to comply with REBBA 2002 Advertising Guidelines, the [NEW] Client Full (Private Setting) Report cannot be used for advertising purposes. This includes open houses or any market evaluations and related information that are openly offered to the public by whatever means.

You may use this report for private evaluations

If you are meeting with a prospective client one-on-one in a private setting, you may use the [NEW] Client Full (Private Setting) Report as a consultation tool. RECO does not consider market evaluations offered to prospective clients in a private one-on-one setting to be advertising. Therefore, market advice offered in this limited context is acceptable. However, you must exercise caution when creating informational market evaluation reports to ensure all the information is true, clear, accurate and reliable. Further, you must be cautious about sharing any form of personal information that may be contained in MLS® data.

Questions?

If you have any questions about the [NEW] Client Full (Private Setting) Report please contact our MLS® Department at (905)-667-4650 or mls@rahb.ca.

Have You Tried the “Fill from GeoWarehouse” Option?

Have you tried the Fill from GeoWarehouse option when entering a new listing?

When you begin to input a listing, use the Fill from GeoWarehouse option to have the following information automatically placed into your listing:

  • Assessment roll number
  • PIN number
  • Address
  • Legal description
  • Seller name

It’s easy to use!

1. Start by clicking the Fill from GeoWarehouse button.

Fill from Geowarehouse 1

2. Then enter either the PIN number or the address (as shown below) and click the Search button.

Fill from Geowarehouse 2

3. From the results, click on Fill next to the correct record(s).

Fill from Geowarehouse 3

4. The information for Assessment roll number, PIN number, address, legal description and the seller(s) information have been auto-populated for you. Now you may continue to enter the rest of your listing information.

 

If you have any questions about the upgrade to Matrix 7.1, please feel free to contact the MLS® Department at 905.667.4650 or mls@rahb.ca.

 

Matrix Upgrades January 30, 2018

RAHB’s Matrix system was upgraded to version 7.1 on January 30, 2018. Listed below are the functionalities that have been added or corrected with this upgrade.

 

New Features

Listing Input: Continue Editing Button

The Matrix 7.1 upgrade has added the ability to immediately edit a listing after it has been saved as incomplete.  Previously, one would need to access incomplete listings from “My Listings” in order to edit them. This will save some time as it allows you to immediately go back into your listing to add additional information or make corrections.

Matrix Upgrades January 30 2018

 

Bug Fixes

Photo Reordering in Chrome or Safari

Users accessing Matrix via Google Chrome or Safari internet browsers were experiencing problems reordering photos if the listing had more than 20 pictures. The upgrade to Matrix 7.1 has corrected this problem.

Google Street View

When a user would click on “Google Street View” from the listing map, a black screen would appear. Google Street View would only appear when the user clicked on one of the navigation arrows. With the upgrade to Matrix 7.1, Google Street View now opens as expected.

If you have any questions about the upgrade to Matrix 7.1, please feel free to contact the MLS® Department at 905.667.4650 or mls@rahb.ca.