Professional Development for REALTORS®

Held at RAHB – 505 York Blvd. Lower level room: C – Chambers    M – McCullough


New Member Computer Training Level 1
Thursday, May 4 – C 9 a.m. – 11:30 a.m.
Thursday, May 18 – C 9 a.m. – 11:30 a.m.
Thursday, June 1 – C 9 a.m. – 11:30 a.m.
Thursday, June 15 – C 1 p.m. – 3 p.m.


ABR® Accredited Buyer’s Representative – Gareth Jones
Monday, May 15 & Tuesday, May 16, 2017 – M
9 a.m. – 4:30 p.m.

REIC 2600: Ethics and Business Practice – Mary Jones
Monday, June 19 – Wednesday, June 21, 2017 – M
9 a.m. – 4:30 p.m.

Professional Development

iPad Agent – Amyn Chagan
Wednesday, May 17, 2017 – M
9  a.m. – Noon
$79+HST (Early Bird prior to May 10);
$99+HST regular price

Master Open House – Amyn Chagan
Wednesday, May 17, 2017 – M
1 p.m. – 4 p.m.
$79+HST (Early Bird prior to May 10);
$99+HST regular price

Insurance Concerns for Buyers – Lou Radomsky
Friday, May 19, 2017 – M
9:30 a.m. – 11:30 a.m.

Agency – Practical Facts for Dealing with Buyers – Hugh Foy
Monday, May 29, 2017 – M
10 a.m. – Noon

Tax and Estate Planning – Peter Bowen
Lunch and Learn Workshop
Monday, June 5, 2017 – M
10 a.m. – Noon

Power of Email MarketingMark Brodsky
Monday, June 12, 2017 – M
10 a.m. – Noon


To register, or for more information, contact Angela at 905.529.8101 x233 or

Musings by George

RAHB as an “efficient” market?


Have you ever taken a minute to think about what RAHB’s role is in contributing to the “efficient” real estate market in the Burlington, Hamilton and outlying areas?

RAHB is a not-for-profit corporation that offers services to advance member interests.   I think most members (RAHB has 3,085 at the time of writing) would agree the MLS® System is the single most valued RAHB service since each member’s livelihood depends on it.  However, to thoroughly understand the total value offered, we need to go beyond thinking of the MLS® System as just a single service. Rather, we should also consider the two complementary services that go hand-in-hand to contribute to making RAHB’s MLS® System an efficient marketplace: the first is the MLS® Rules and Regulations and the second is our Professional Standards and Discipline process.

Rules and Regulations are needed to set the ground rules by which the market will operate.  Without rules there would be chaos.  Participants need to know the rules and abide by them in order for any marketplace, some may say exchange, to work efficiently and fairly.  Rules and Regulations provide the input structure to the market.

Professional Standards and Discipline services are needed to encourage market participants to follow the rules, and when they do not, these services provide appropriate disciplinary measures with the aim of motivating that individual to abide by the rules in the future. Some may think of these services as market output services to correct inappropriate behaviour and encourage application of the rules and regulations, again with the aim to create a fair and efficient market.

Now let’s look at three market descriptions.  Do the following sound familiar?

The organization likely descended from the Association of Brokers…. twenty-four … gathered at the Masonic Hall …– summarized from Wikipedia

[The organization]… does not own what is traded. Instead, it acts as a market where …buyers connect with …sellers – summarized from Investopedia

The primary function of [the organization]… is to help provide liquidity; in other words, to give sellers a place to “liquidate” their … holdings. – summarized from  Investopedia

Could those descriptions outline how our association and MLS® System began, and how the association works today?  I think they could.  However, they are actually describing stock exchanges in general and, in the case of the first quotation, the Toronto Stock Exchange, or TSX, in particular.

RAHB’s MLS® System is an example of an “efficient” market:  it contains reliable data; everyone using the data works to the same rules, which creates a level playing field; and there is a process in place to enforce compliance to the rules so the market remains stable.

There are additional similarities between our MLS® System and the TSX. Brokers (or participants) using the TSX are all licensed under the oversight of a regulatory body that enforces Ontario securities law.  That governing body – the Investment Industry Regulatory Organization of Canada (IIROC) – has rules all licensees must follow, and the TSX has additional rules and regulations that those market participants must follow.  These rules create a level playing field where participants know what they have to do, what’s expected of them and how they must serve their clients.

In addition to the rules, there is also an enforcement or compliance process that comes into play when rules are broken, for what good are rules where there is no way to make sure they are being followed? In this column last month I touched on that exact point.

So what does all this have to do with RAHB?

The financial marketplace governing structure sounds very similar to our industry’s structure with the Real Estate Council of Ontario (RECO) setting overall rules for real estate registrants to follow, and RAHB having additional rules and regulations associated with using our MLS® System.

RAHB’s MLS® System has evolved to have much in common with the financial services market, or exchanges.  We have created an efficient marketplace for the trading of real estate, and that marketplace has clear rules in place to ensure everyone – members, buyers and sellers – is treated fairly.  We have also created a mechanism for enforcing the rules – that is, a discipline process.

Our MLS® System is the real estate exchange for our market. Rule-setting and ensuring compliance to those rules are two integral components to make this market both efficient and fair for all.


On a different note, I hope to see you at the RAHB Annual Charity Golf Tournament to be held on May 18, 2017 at the Beverly Golf and Country Club! The tournament is raising money for two local women’s shelters:  Halton Women’s Place in Burlington and Interval House in Hamilton – both great causes.


Best regards, George


RAHB welcomes new members!

The REALTORS® Association of Hamilton-Burlington extends a warm welcome to its newest members from March 22 to April 19, 2017!

Mike Hijazi
Bridgecan Realty Corp.


Natalie Hashka
Ramsin Kamo
Jennifer Isaacs
Coldwell Banker Community Professionals


Dylan Stewart
ComFree Commonsense Network


Jacob Poirier
Keller Williams Edge Realty


Irina Arkhipova
Mahassen Farah
Judy Marsales Real Estate Ltd.


Corinne Briggs
Peter Milne
Mark Fleming
Rob Silenzi
RE/MAX Escarpment Realty Inc.


Carmen Arancibia
RE/MAX Escarpment Walsh & Volk Group Realty Inc.


Inder Singh
RE/MAX Realty Enterprises Inc.


Nastasia Harris
David Alexander
Robert Jendrzejczak
Right At Home Realty Inc.


Vanessa Rosati
Royal LePage Signature Realty Inc.


Nathan Vancardo
Holly Estey
Sutton Group About Town Realty Inc.


Caressa Anglin
Zoocasa Realty Inc.

Realty Shoppe – your one-stop shop!

Where can you go to buy lockboxes; open house frames and inserts; door hangers; feature sheet stands; riders and clips; stickers; REALTOR®-branded merchandise; Association maps and even office basics like business card holders, pens, paper and paper clips? The RAHB Realty Shoppe, of course!

Located on the lower level of the RAHB office, the Realty Shoppe carries what busy REALTORS® need in theirday-to-day real estate businesses. Our products are available to you at very affordable prices because we buy in large enough quantities to allow us to offer the products to you at a very advantageous price.

The Realty Shoppe is a REALTOR®-only store, proudly the first of its kind in Canada. Watch for some exciting developments in 2017 that will make your shopping experience even better!

Come visit us at REALTOR® CONNECTIONS 2017 AGM, Conference and Trade Show at the Grand Olympia Convention Centre in Stoney Creek – we will be introducing some new products, and you can enter your business card to win some great prizes.


WinnerWe appreciate your business! On January 30, 2017 we held our annual Member Appreciation Day, with refreshments, giveaways and prizes – Congratulations to Hank Balfoort (RE/MAX Escarpment Golfi Realty Inc.), winner of the Realty Shoppe’s Member Appreciation Day draw for a gift basket valued at $50.

Service Spotlight – MLS® Services

Every member knows the value of the RAHB MLS® System – it is our primary service to you and it is an integral part of your business.

RAHB has always been on the leading edge where MLS® Systems are concerned – in 1949, RAHB produced Ontario’s first Multiple Listing Service, and in 1951 instituted the first Photo Co-Op System in Canada. Ever since those first forays into a cooperative listing service, your Association has provided up-to-date systems, and has continuously upgraded those systems so that you have a reliable tool that gives you the information you need to assist your clients and customers.

Your MLS® System is not all bits and bytes and servers and data, however; there are also people who are part of RAHB’s MLS® System.

RAHB’s MLS® Department provides telephone support on all parts of the system –Fusion, the regional Matrix, GeoWarehouse access, WEBForms® and the Statistical Information Management (SIM) program. RAHB MLS® support staff also answer questions about MLS® rules and regulations and policies, and the remediation process that begins when it appears that someone else may be using your login credentials.

In addition to telephone support, RAHB’s MLS® Supervisor provides new member training in Matrix, and produces webinars and tutorials for the new RAHB Matrix MLS® System.

When you need assistance with the MLS® System, be sure to contact the RAHB support staff at 905.667.4650, from 8:30 a.m. – 4:30 p.m. daily on weekdays.

Services Spotlight – Government Relations

Did you know that RAHB has its fingers on the pulse of what’s going on municipally, provincially and federally through its Government Relations Committee? And that RAHB has built relationships with business organizations to become an influential member of the community?

Your association is very much part of the local and wider communities so that your interests – and those of home buyers and sellers – are considered and protected when decisions are being made.

Here are just a few of the ways RAHB has been involved in local, provincial and national issues:

  • RAHB’s leadership and Government Relations Committee representatives participate in annual CREA and OREA Political Action Conferences, where the big event is meeting with local MPs and MPPs to discuss real estate-related issues. It is also an opportunity for RAHB and its representatives to build relationships with local politicians.
  • RAHB worked with the Hamilton and District Apartment Association in 2013 to dissuade Hamilton City Council from adopting landlord licensing and to develop and present a program to encourage landlords to safely create secondary suites through simple, legal means. As a result, Council chose to not introduce landlord licensing and asked RAHB to participate on a City sub-committee to review options for dealing with legalizing and/or making safe secondary suites.
  • RAHB’s Government Relations Committee members met with City Councillors to discourage them from considering asking for powers to impose a municipal land transfer tax.
  • RAHB partnered with the Hamilton Chamber of Commerce, Flamborough Chamber of Commerce and Hamilton-Halton Home Builders Association in the 2010 civic election. Together, as the Hamilton Business Leaders, the group brought the issues of jobs and prosperity to the election.
  • RAHB holds membership in all Chambers of Commerce of communities within its boundaries, and actively participates in Chamber activities in Hamilton and Burlington through sponsorship of events.